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SilverOaks Resort Heritage

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SilverOaks Resort Heritage
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327 Reviews from our TripAdvisor Community

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Showing 314: English reviews
Level Contributor
4 reviews
4 hotel reviews
Reviewed 1 week ago

I've stayed here a few times, needs updating, basic cleaning needed through the units I've stayed in. Good pool- I stayed during winter and the heated pool was amazing at night! Good sized thermal pool in the room and the hotel staff are lovely.

Thank Rebekah F
Calgary, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

Before you get hung up on the stinky reviews, consider the fact that accommodation in New Zealand is pricey. In our experience, as travellers from Canada, anything below $100 per night can be a crap shoot. Thus we were pleasantly surprised. Our room was large, with a separate bedroom, plus kitchenette. Everything was clean, there was coffee, tea and milk,... More 

Thank SuzanneT60
Whangarei, New Zealand
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

Nothing like photoes.Dirty rundown,holes in walls main power fuse box just off the ground with the door open for kids to play with 240 volts I had to complain twice before then close the door 2 hours latter ,light missing with wires exposed.pool so HOT it burn and after talking to management they still didn't close the put a note... More 

7 Thank mitchandbarry

Travellers are raving about these Rotorua hotels

Hamilton & Waikato Region, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

My family love this place. They always want to detour to go there. My wife also insists that Silver Oaks is part of the Rotorua experience. The kids giggle with joy at memories of the cool pool, the wet leaves on the golf green, and the creaky windows! They remember this hotel in a very intimate and personal way that... More 

2 Thank Paul G
Kerikeri, Northland, New Zealand
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

Don't book here unless you are desperate. The place looks ok from the road but rooms are very tired & not very clean. The pool was not heated.The service was poor. Locks & window latches had been broken off. Light bulbs were missing.The whole place needs a complete renovation.

4 Thank 777jakig
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2016

I booked a family room in this property for a long weekend away. Unfortunately they 'claimed' to never have received our booking; the ridiculous thing is I had spoken directly with one of the reservation Managers a full month prior to the intended dates and re-forwarded my booking details to him on a preferred email address where he verbally assured... More 

Review collected in partnership with BudgetPlaces

3 Thank nztraveller153
Auckland, New Zealand
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016

Please don't stay here, there's plenty of choice in Rotorua, it's an embarrassment to NZ. We booked for accom with a spa. Spa out of operation, probably hadn't worked for a very long time, nor was the hotel's spa working. We were given another option of a room and had make long trip in the pouring rain to go to... More 

3 Thank teresab1000
Port Macquarie, New South Wales, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 September 2016

Manager very nice but rooms are disgusting. Pool out of action, apparently has been for some time, things in unit broken, curtains dirty, kitchen almost empty of utensils, appliances etc. Holes in the walls, doors broken. Should reduce prices drastically and advertise as a luxury backpackers - it's certainly no resort!

2 Thank Beverly M
Whakatane, New Zealand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 September 2016

Did not stay, after inspecting the rooms, the rooms are dated, the linen that is used is old and grotty, the floors were stained, the cupboards were chipped and unloved, nothing in the 2 bedroom actually matched like you would expect, and unappealing, you need to get in the hotel inspector

2 Thank MarewaPaaku
Hamilton, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2016 via mobile

Booked a room for our family. Mouldy, dirty and disgusting are the words that come into my head.when I think of the room we stayed in. When we first got there, the manager gave us a key for our room. When we opened the door to our room, it was not empty. Other guests were already in this room. Their... More 

2 Thank Tonimcdonald5

145 photos of this hotel

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All Traveller Photos (128)
Family/Play Areas (6)
Pool/Beach Area (9)
Room/Suite (28)
Hotel & Grounds (12)
Dining (6)
Bathroom (12)
View from Room (1)
Other (54)

Management photos: Courtesy of the property manager

All Management Photos (17)
View from Room (3)
Pool/Beach Area (1)
Room/Suite (3)
Other (10)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $85 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#34 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
 of 5 bubbles 777jakig, 5 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, 29 Sep 2016 | Read review
“Could not recommend this place.”
 of 5 bubbles 525DianaBG, 13 Aug 2016 | Read review
“Pay that little bit extra for the private spa room if there is one available!”
 of 5 bubbles imjaimee, 30 Jun 2016 | Read review
“Recommend the private spa pool in room”
 of 5 bubbles tere_ashby, 27 Jun 2016 | Read review
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