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SilverOaks Resort Heritage

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SilverOaks Resort Heritage
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350 Reviews from our TripAdvisor Community

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Showing 336: English reviews
Auckland, New Zealand
Reviewed 1 week ago NEW

Seriously lacking maintenance. Good sized room for the price though as it had double and single bed plus another single in the lounge and a full kitchen. Room came with house pet (cockroach) unfortunately he didn't survive the stay although we managed to. The restaurant wasn't open (probably a blessing in disguise) and the pool heating was turned off so...

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4Thank TC-Auck
Reviewed 1 week ago

We booked this motel for 3 of us because at 108 dollars we thought its a good deal and just for a night. We have stayed at a range of motels before and had cheaper ones that were dated but very clean. Unfortunately, this was not one of them. The first room we got had hair still on the bathroom...

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4Thank handles37
Reviewed 2 weeks ago via mobile

This photos for the second room after we complained from the first one also we offered third room which was not much different than this one we got! Plus TV control was not working and pillows cause me pain in my Neck!

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7Thank ahmed r
Reviewed 3 weeks ago via mobile

Absolutely shocking place with a lying Manager and an owner with no values! After 5 minutes in a studio room I received an electric shock from power points that were beyond dangerous! Thank goodness it was me and not a child! The room was not clean, the bed falling apart, no TV (they state all rooms have TVs), faulty power...

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10Thank anital268
Auckland, New Zealand
Reviewed 3 weeks ago via mobile

Warning do NOT go here! The carpets and curtains are stained, the bedding is ripped, there are holes in the walls, cockroaches in the bathroom and mould everywhere! The staff couldn't care less and deny anything is wrong. It is a terrible place to stay and should be shut down as it is a health and safety concern.

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23Thank pennybell123
Wellington
Reviewed 3 weeks ago

Last weekend we thought the Fawlty Towers aspects of this accom. provider were just a good joke, it was only one night after all. Since then I have read people's appalling experiences with this place (which now includes reports in today's NZ newspapers). I will not repeat their review points - our experience matches (not as described, unclean, unsafe, incompetent)...

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11Thank Yhinau
Hamilton, New Zealand
Reviewed 4 weeks ago

Well the place is extremely dated, but beyond that... The spa tub has tiles falling off and glued in but sticking out, quite dangerous. The shower head was spraying out in two directions and not at all good to shower under, and the floor of the shower tray was very slippery. The of the bathroom was quite gross also. Walls...

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25Thank Amethystgoddess
Lower Hutt, New Zealand
Reviewed 4 weeks ago

Unlocked the room to find: Unusable couch with pole sticking out, holes in the wall, unfinished plastering, mold all through the bathroom and curtains, Cobb webs everywhere just to name a few. I have stayed at lots of places around the country including backpackers. This place is the worst i have ever seen. Within 20 minutes we had given the...

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21Thank vernonboyce
Havelock North, New Zealand
Reviewed 4 weeks ago

I think the pictures I added can do most of the talking - mouldy curtains, broken electrical box, broken beds, defaced headboards, grimy shower, broken towel rail, bugs in our room, broken bathroom tiles, broken windows, stained carpets, the list goes on. Room service would come late in the day, take away our dirty towels and not provide us with...

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20Thank Scrumble249
Auckland, New Zealand
Reviewed 4 weeks ago via mobile

Rude manager and very dated rooms make this place below average. The studio room didn't even have a kitchen sink so you wash dishes in the bathroom sink. Yuk. Only 2 pillows which were flat as pancakes. 1 BDRM apartment had double bed and single in bedroom and another single in lounge so hard to put kids to bed first....

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18Thank Kathy G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $74 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#35 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms close to the room shake with the traffic”
 of 5 bubbles handles37, 7 Feb 2017 | Read review
“Choose another hotel.”
 of 5 bubbles 777jakig, 5 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, 29 Sep 2016 | Read review
“Could not recommend this place.”
 of 5 bubbles 525DianaBG, 13 Aug 2016 | Read review
“Pay that little bit extra for the private spa room if there is one available!”
 of 5 bubbles imjaimee, 30 Jun 2016 | Read review
5 of 5