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SilverOaks Resort Heritage

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SilverOaks Resort Heritage
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327 Reviews from our TripAdvisor Community

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There are newer reviews for SilverOaks Resort Heritage
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Showing 314: English reviews
Reviewed 12 September 2016

This so called "Resort" is nothing like a resort and deserves a zero star rating. Suggest Booking.com remove this place from their list. Restaurant closed, pool closed, mini-put course worn and covered in rubbish. Did not get the rooms we booked, and advised as they were nearly booked out we could have a family room instead. Was not given any...

5Thank Sue B
Reviewed 5 September 2016

Did not stay. The grounds were very messy and not looked after. Rooms were untidy with broken window handles, books and rubbish under the coaches. Smoke butts and bottle caps all over the place on decks. Outside table broken with nails poking out everywhere. Not safe for children. No heated swimming pool or spas available as advertised on the website....

4Thank Jaimie T
Reviewed 19 August 2016 via mobile

Good people staff were good loved my stay there but the cleaners need to slow down and take care of there cleaning and take note of what needs to be fixed. When I booked in they told me pool was not hot and the spas where closed but my kids did not care they still jumped in the pool and...

Thank tmtanz
Reviewed 14 August 2016 via mobile

My partner and I stayed one night to get away for a night.what lovely people to deal with and so happy and so easy to talk to . Unfortunately the pool and spas weren't available or able to heat but the manager John was so apologetic and gave us complimentary sleep in. The outdoor things like mini putt and tennis...

Thank Hoggle21
Wellington, New Zealand
Reviewed 14 August 2016

We didn't stay!! Right from driving into the unkept grounds, opening the reception door to a unkept, smelly area first impression was YUK!! I booked this as they advertise a heated outdoor pool. Well that wasn't working! I got shown to a spa room. Old, drab, cold, not really clean or inviting. Oven in kitchen area was rusting at front,...

2Thank 525DianaBG
Reviewed 26 July 2016 via mobile

The hotel is being run with bare minimum maintenance and staff. It must have seen great days in past. Currently it's like a shadow of its past. The tennis courts have not seen a ball bounce for decades. The hot mineral water spa pools are full of cobwebs. The rooms are very good size with lots of beds. The kitchen...

Thank madeelbaig
Greater Wellington, New Zealand
Reviewed 20 July 2016

Dirty rooms, fridge broken, light bulbs not working, stains on the curtains, cupboard doors falling off. Not enough beds, cutlery, towels for the amount of people we booked in for. Even a staff member told us the beds were crap. We booked in for 4 nights and left after one night. 9 days later we are still trying to get...

2Thank l0ve2travel72
Reviewed 17 July 2016 via mobile

Photos on website looked amazing, we booked a 2 bedroom family apartment with a spa. We arrived and were gob smacked by the state of the rooms they are in diar need of a renovation and maintenance and is very run down. The shower mixer was extremely hard to turn and was broken, there were patched up holes all over...

Thank Keeley M
Auckland, New Zealand
Reviewed 1 July 2016

Loved staying here on the queens birthday weekend on our way up to Napier, great stopover for rest! The concierge was incredibly friendly and helpful to us. The rooms were basic, but exactly what we wanted. Bonus, everything was absolutely spotless and clean!!! Would most definitely come back here again and recommend it to friends and family.

Thank imjaimee
Reviewed 28 June 2016

I stayed there for a week. Now ive read all the reviews and they seem pretty bad BUT I absolutely loved my stay.. The room was spacious, offered everything my family and I required, there was a restaurant, swimming pool, mini gold course, and our own private spa pool and outdoor shower. I would definitely stay there again. The Manager...

Thank tere_ashby

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $84 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#34 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
 of 5 bubbles 777jakig, 5 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, 29 Sep 2016 | Read review
“Could not recommend this place.”
 of 5 bubbles 525DianaBG, 13 Aug 2016 | Read review
“Pay that little bit extra for the private spa room if there is one available!”
 of 5 bubbles imjaimee, 30 Jun 2016 | Read review
“Recommend the private spa pool in room”
 of 5 bubbles tere_ashby, 27 Jun 2016 | Read review
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