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Princes Gate Hotel

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660 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

The room itself was great - clean, spacious, beautiful decor however the staff makes the place unwelcoming and i wouldnt go back for it. The front desk attendant got the job done (in terms of checking us in and handing over a key) but nothing friendly about his manner - i dont need a song and dance but a smile... More 

Helpful?
Thank Lotustrie
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Nickys239 Thank you for your review and for staying with us. I am sorry that you did not receive a friendly welcome when you arrived. I am most concerned with this and will be following up with my Front Desk Manager. With regard our breakfasts, we are about to introduce additional selections including freshly baked pastries, cheeses and a... More 

New Delhi, Delhi, India
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

This is one of those instances where the overall experience of the stay was marred by a few isolated incidents. More on that later, I focus on the positives firsts. The property is genuinely charming and beautiful. The hotel has a distinctly royal feel to it with fireplaces and luxury chairs in lobby and an overall romantic feel to the... More 

Helpful?
2 Thank Lov L
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Lov L Thank you for your review. Your balanced comments are appreciated and have highlighted some areas we must improve immediately. I am pleased you enjoyed your accommodation. We are working hard to improve all our rooms, grounds and facilities. Approval has just be gained to install airconditioning units in all our apartments, suites and hotel rooms. Many of... More 

Thames, New Zealand
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Well, this is an establishment that takes you right to the late 1800's, even here in little old 'brand new' New Zealand .. soft furnishings and fittings are mind-blowing. There is elegance and ambience pervading every second you spend in this hotel. It was built in 1987 when Queen Vic was still on the throne lol. Every room is equipped... More 

Helpful?
Thank Craigbeep
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Craigbeep Thank you for your review and kind words, and I am so pleased you enjoyed your stay with us. Kind regards Phil Agent General Manager Princes Gate Hotel More 

San Francisco, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

I tried to book a room here but they had no vacancy. That's fine, but they were very rude about it and unhelpful. No suggestions for other hotels, no ability to use their wifi to search. All in all, very telling about how they treat people unless they see dollar signs.

Helpful?
Thank Andrew L
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Andrew L Thank you for your review and please accept my apologies for the unhelpful response you received. This is not the level of service I expect from staff and am following up this matter to ensure an immediate improvement. Would it be possible to speak to you further about this Andrew, as I take your comment very seriously... More 

Birmingham, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Stayed overnight while travelling round N.Z. Atmospheric building in old style. It was a welcoming building and the staff complement that. We had one of the newer apartments, but it was still very nice. Got all you need from a self catering point or just take a walk and try the restaurant. Maybe even venture out to find one of... More 

Helpful?
Thank Brian C
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Brian C Thank you for your review and kind words. I am so pleased you enjoyed your stay with us. We have just received approval to install new airconditioning units in all the apartments and many of the main hotel rooms. This should improve comfort levels during the hot summer months. I note your comment about the soft bed,... More 

Wellington, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

The location of hotel was great, five minutes walked to the lakefront, ten minutes walked to the spa, closed to everything. Staff was nice and friendly and helpful. The meal was not nice, chicken breast had bone in, and felt no flavor at all. We were told the menu was new, but looked not excited at all, expensive but weird,... More 

Helpful?
Thank sky1125
PrincesGateHotel, General Manager at Princes Gate Hotel, responded to this review

Dear Sky1125 Thank you for your review and kind comments about the dessert and service. When you dined with us, we were operating an interim menu until the launch of our new menu last week. Please accept my apologies for your chicken meal. We are excited with our new menu that also includes an Indigenous Menu option offering local wild... More 

Castle Hill, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Expected more for what we paid. You're paying for the location because you don't get much else. We waited 15 minutes to check in, after pressing the bell 3 times, finally got checked in. Room was old and tired. None of our doors closed. Opening the door to the main room hit the bed each time. We booked for a... More 

Helpful?
Thank nightcap71
PrincesGateHotel, General Manager at Princes Gate Hotel, responded to this review

Dear nightcap71 Thank you for your review and I regret that your stay with us was not as enjoyable as you hoped. You should not have had to wait to check in and new procedures have been put in place to ensure reception is staffed at all times. My Head Housekeeper is also reviewing procedures to ensure spare blankets and... More 

Hawera, New Zealand
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

I am reading some of the reviews re. this wonderful heritage hotel. I think some people forget that this hotel is "old" but clean, inviting, positioned beautifully adjacent to the lovely Government Gardens. Staff are very qualified and obliging. The restaurant opens up onto a lovely pool area and tables and chairs for outdoor dining. Recently it has changed hands... More 

Helpful?
Thank Alicat44
PrincesGateHotel, General Manager at Princes Gate Hotel, responded to this review

Dear Alicat44 Thank you for your review and kind comments. I am so pleased you enjoyed your stay with us. As new owners and managers, we are committed to making improvements to improve guest comfort levels, but also maintaining and enhancing the lovely unique historical nature of the Princes Gate Hotel. Kind regards Phil General Manager More 

Kingston, Ontario, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

This beautiful hotel was built in 1897 and has been restored with attention to detail. It is located in the heart of the city. It is a blend of historical elegance and modern luxury. It has 2 restaurants a bar and a thermal pool.

Helpful?
Thank Wilma C
PrincesGateHotel, General Manager at Princes Gate Hotel, responded to this review

Dear Wilma C Thank you for your review of the hotel - much appreciated. The Princes Gate Hotel is such a unique historical building, and the new owner and management are committed to ensuring that any changes and/or improvements made, will improve guest comfort levels and enhance the historical nature of the hotel Kind regards Phil General Manager More 

Auckland, New Zealand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

It appeared a little dated but we were pleasantly surprised by this hotel. Separate lounge, bedroom and bathroom. Two comfortable couches in the lounge. decent wifi in the room and reasonably priced. Close to cafés and restaurants. Would happily stay there again.

Helpful?
Thank Ianw91
PrincesGateHotel, General Manager at Princes Gate Hotel, responded to this review

Dear Ianw91 Thank you for your review of the Princes Gate Hotel and I am so pleased you enjoyed your stay with us. The new owner and management are committed to an on-going maintenance and refurbishment programme to update rooms, improve guest facilites and comfort levels. whilst also enhancing the unique, historical nature of this lovely building. Kind regards Phil... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 

Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $107 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate
Hotel Style:
#10 Business Hotel in Rotorua
#28 Luxury Hotel in Rotorua
#28 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Princes Gate Hotel staff and other travellers.
2 questions
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Questions? Get answers from Princes Gate Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ALL the rooms are SUPERB ! The Balcony rooms are even NICER ! The Designer rooms are particularly beautifully furnished and decorated !”
 of 5 bubbles Craigbeep, 27 Nov 2016 | Read review
“Top floor and turn right at the top of the indoor stairs...6 rooms/all different”
 of 5 bubbles Alicat44, 1 Nov 2016 | Read review
“Centre rooms might not be suitable for anyone suffering claustrophobia”
 of 5 bubbles JandJSydney, 20 Sep 2016 | Read review
“Go for an upstairs room due to squeaky floors”
 of 5 bubbles suerayAustralia, 10 Sep 2016 | Read review
“Rooms on the east side open onto verandah, morning sun.”
 of 5 bubbles 934shirleyp, 22 Aug 2016 | Read review
5 of 5
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