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Birchwood Spa Motel

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Birchwood Spa Motel
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94 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Perth, Australia
Reviewed 4 weeks ago via mobile

We stayed for 1 night, the place was clean, but the bathroom absolutely needs updating, actually all of the unit, spa was nice though, bit expensive for what you get, the bed where also to soft for our liking

Thank Monique R
Reviewed 5 weeks ago via mobile

The service was terrible. Not friendly. Shower still had a used bar of soap with hair on it. Room service was minimal and didn't include tidying bed or used dishes. Very cold at night so when we asked for a blanket, he said I need to check in your room before I give you one cause I don't believe it's...

Thank Cherie L
Reviewed 16 March 2017 via mobile

Shocking. Dirty, dirty, dirty. The place is dark and in bad state. We just could not stay here I would rather have slept in the car. I would not recommend this place at all. The place needs a good scrub and in good need of fixing up i side.

Thank Cathy P
Reviewed 10 March 2017 via mobile

Stayed here only one night on road trip around NZ. Luckily the motel is 800metres from Te Are where we planned to visit. Took five minutes to walk there. Basic motel. Bath dirty and furnishings old and tired but staff friendly and accomodating. Visited hotel next door for evening meal which was great.

Thank lellieb
Reviewed 10 March 2017

To start with the greeting at reception was not friendly, just a sign, here and here, do you want a jug of milk and here is your key! Also the full charge was already made to our credit card and I wonder what would have happened if I had cancelled? The room was big (slept 6) and roomy however it...

Thank Paul C
St. Maarten-St. Martin
Reviewed 6 February 2017

This motel had a few problems. First, our credit card was charged before we arrived, contrary to what our reservation on booking.com said. We stayed in a studio with spa bath room. The spa bath would have been nice - if it were clean. The bathroom was really disgusting. There was hair everywhere - in the shower, on the floor,...

Thank Lucy X
Reviewed 3 January 2017

My wife and I could not decide on where and when but at the last minute we decided Rotorua. It was a dilemma trying to find a place to stay. When I called Birchwood Spa motel, "Ocean" answered and was very friendly and helpful in trying to get me a space. Infact he went out of his way to help...

Thank Michael C
Wellington, New Zealand
Reviewed 2 January 2017 via mobile

We booked through here a few weeks back for 3 nights our stay is 3-6jan on the 30th December without our knowledge $131.75 was taken by this motel 5 days out from arrival. I rang to question this as booking clearly states payment on arrival the owner blamed us for using a debit visa card which is disgusting we are...

Thank Nat M
Reviewed 22 December 2016 via mobile

My husband and I staying in this motel for 3 horrible nights! These are my reasons!!..... -Pictures are 5 years old (he admitted that) very deceiving!! - manager has a horrible attitude ! - stains on the carpet - didn't clean the room or make bed! (even though it says on the website DAILY maid service) - dangerous broken hair...

Thank Melissa S
Reviewed 12 December 2016

I would definitely stay here again and really recommend it for families. The manager was very accommodating when we had to change our travel plans, not once, but twice - and allowed us to have a late checkout. The 2 bedroom townhouse is just perfect for an active family, with 2 proper bedrooms, a nice big shower and a bonus...

Thank Shaan M

49 photos of this hotel

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Room/Suite (11)
Dining (2)
Bathroom (1)
04/06/2017 05/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Hot Tub
Room types
  • Kitchenette
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a warm welcome at the Birchwood Spa Motel. Studio, one and two bedroom spa units, townhouses with own garaging, close to thermal attractions, 2.5kms from town centre. Studios offer tea/toast making facilities, other units have well equipped kitchens. Qualmark Four Star rating. ... more   less 

Additional Information about Birchwood Spa Motel

Address: 6 Sala Street | Po Box 6107, Rotorua, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $105 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Birchwood Spa Motel 4*
Number of rooms: 17
Reservation Options:
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Also Known As:
Birchwood Hotel Rotorua
Hotel Style:
#43 Luxury Hotel in Rotorua
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Questions & Answers

Questions? Get answers from Birchwood Spa Motel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a 2 bedroom townhouse with a garage, ideal for families or sporty friends”
, 12 Dec 2016 | Read review
“Ask for a unit away from the road”
rossheathernz, 6 Oct 2016 | Read review
“Rooms have no Air Conditioning and ask for a room as far away from the road as possible.”
Maris11235, 21 Mar 2016 | Read review
“Get as far away from Sala Street as possible. Avoid Unit No 1”
marsh21, 13 Feb 2016 | Read review
“get a spa tub room (its on a private outdoor deck)”
TW397, 8 Dec 2015 | Read review
5 of 5
US$137* /night
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Prices are for 1 room, 2 adults
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