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Union Victoria Motel

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Union Victoria Motel
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165 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Seattle, Washington
Reviewed 22 January 2015

Very nice motel, a bit dated but clean and wonderful hosts. Good location if you have a car to get around to the sites. There is a lot to do in Rotorua, we would suggest going in the summer months when the weather is good. Would definitely return

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Helpful?
Thank Frank B
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi Frank, Thanks for the great review I'm glad you enjoyed your time with us and were able to see what Rotorua has to offer. I hope you had a safe trip home.

Wairarapa
Reviewed 16 January 2015

A++ for clean but I would never stay again. Not a family place that's for sure, ( do not appreciate my child or the others being abused that's for sure) Showers either ice cold or scolding, Owners need a course on customer service!

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Helpful?
1Thank Bluebell2015
Bruce B, Owner at Union Victoria Motel, responded to this review

The children were making a lot of noise and running up and down past other rooms where guests were trying to relax, it was suggested you take them out the back of the Motel on to the grassed area with the ball. Maybe you need to clarify the word abused as this is a very serious accusation given that nobody...

Sydney, Australia
Reviewed 6 January 2015 via mobile

We stayed while visiting some of the attractions in Rotorua The motel is located off the main road which makes it quiet We booked a two bedroom unit which was well equipped and clean Plenty of room and well laid out Very very good host who cannot be recommended highly enough

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Helpful?
Thank stegeb
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi, Thank you for the review, it is nice and quiet, great for a good nights sleep after a day out visiting all the attractions that are on offer. Being an older Motel the units are nice and big with plenty of room to move about especially if you are staying for a few days, thanks again and we hope...

Taupo, New Zealand
Reviewed 17 November 2014

We had a lovely time in Rotorua, thanks to you. The accommodation was clean and comfortable - everything we could ask for. The room was serviced very nicely, bed made which we hadn't expected. Bruce was knowledgeable and helpful with directions to Church and to tourist attractions. Laundry facilities were good. In-house mineral baths/spa with house-provided towels was a nice...

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Helpful?
Thank kevmarg711
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi Margaret & Kevin, What a great review thank you so much, we do our best to make your time in Rotorua memorable as there is so much to see & do in such a short time, I hope you enjoyed the rest of your time in New Zealand and we hope to see you again.

Waiuku, Waikato, New Zealand
Reviewed 16 November 2014

The owners were very friendly and helpful.the room was nice and clean. The bed was very comfortable. The pools were amazing.A pleasureable place and close to town we will be coming back to stay. Thank you so much for letting us book in early will telL, our friends and family this is the place to stay in Rotorua.

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Helpful?
Thank harleydavids0n01
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi, Thanks for the positive review and your nice comments on our Motel and we hope to see you again soon.

Melbourne, Australia
Reviewed 14 November 2014

The place is unclean only towels are replaced no other cleaning is done the accommodation is dated and old the wall paper is coming apart the general appearance was not appealing we were very disappointed with our travel agent for putting us in such bad accommodation

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Helpful?
Thank Rochelle R
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi Rochelle, I am surprised by your review as you can see by other reviews we are complimented on the cleanliness of the Motel which we take pride in. Servicing of rooms is done every day during the guest stay and includes removal of rubbish, making beds, changing towels [if required], vacumning [if required], we do not do your dirty...

Reviewed 8 November 2014 via mobile

Was in Rotorua for niece prizegiving needed another nights accommodation, caught my eye first time seeing, manager was very friendly, nights cost reasonable for a studio, nice and comfortable layout, mmm bed was so comfortable. Convenient to the shopping centre across road, very quiet surrounding didnt get a chance to try spa or hot pools... will definitely stay again...thank you...

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Helpful?
Thank nootoat
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi Nootoa, Thanks for the great review I'm glad you enjoyed your stay with us, we do get a lot of favourable comments on how comfortable our beds are and shopping centre across the road is nice and handy, thanks again and we hope to see you again soon. I hope your niece had a win?

Reviewed 27 October 2014 via mobile

Stayed here for two nights. Easy check in, clean motel with spa:) Quiet at night and very handy to shops and town. The owner seems to be really nice. The place is old but you can tell it's been looked after. Well done to the management and staff!!

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Helpful?
Thank Wisdommatters
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi, Thanks for the review, we do take pride in our Motel and cleanliness is of a top priority and being 36 years old [the Motel not me] it takes a little bit more effort to keep it up there but when we get nice comments it makes it all worth while, thanks again and we hope to see you...

Auckland Region, New Zealand
Reviewed 18 October 2014

Bruce welcomed us warmly, conducted us to our unit and took the time to chat and help with directions. The unit was spotless and we enjoyed the spa and saw others enjoying the outdoor pool. The bed and lounge were comfortable and the site quiet. Would happily return. The location was near a large mall and we enjoyed the walk...

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Helpful?
Thank Dawn E
Bruce B, Owner at Union Victoria Motel, responded to this review

Hi Dawn, Thanks for the nice review, we pride ourselves on our rooms cleanliness and the beds are nice and comfortable giving you a good nights sleep after a long day checking out what Rotorua has on offer and also after a dip in our hot pools.

Perth, Australia
Reviewed 9 October 2014

The motel suite set up is adequate. The beds were hard and less than comfortable. A 2 seater couch for a family of 4 was difficult. The heating was generous and the kitchen more than workable. The cost of wifi was ridiculous considering we were tourists and having to pay $10 per 100mb which was used after downloading minimal photos....

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Helpful?
Thank Lisette M
Bruce B, Owner at Union Victoria Motel, responded to this review

The motel suite set up is adequate. The beds were hard and less than comfortable. A 2 seater couch for a family of 4 was difficult. The heating was generous and the kitchen more than workable. The cost of wifi was ridiculous considering we were tourists and having to pay $10 per 100mb which was used after downloading minimal photos....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
20 self contained Units, 12x Studio Units, 4x One Bedroom Apts, 2x Two Bedroom Apts, 2x Two Bedroom Bungalows.All units are fully self contained with LCD TV's, Freeview, Sky, Telephone, Wi-Fi. All Units are non smoking, check-in from 2.00pm, check-out 10.00am.Off street parking, Guest laundry, Car wash, Games Room, Bike Hire. Outdoor heated swimming pool & toddlers pool , Covered Spa & Genuine Mineral pools.Continental and Cooked breakfast available on request delivered to your room. Rotorua International Airport 20 minutes drive, Sightseeing and tour activities arranged at reception, Thermal areas 5 to 20 minutes drive,Racecourse and Golf course 3 minutes drive,Intercity Bus Terminal 3 minutes drive,5 minute walk to City centre and Restaurants.Countdown Supermarket & Mall directly opposite the Motel. ... more   less 

Additional Information about Union Victoria Motel

Address: 26-28 Victoria Street, Rotorua, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $103 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Union Victoria Motel 3.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Union Victoria Hotel
Hotel Style:
#26 Romantic Hotel in Rotorua
#36 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Union Victoria Motel staff and other travellers.
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If stairs an issue for you then ask for ground floor.”
266shereec, 3 Apr 2017 | Read review
“Not going here again to dirty”
Ingevan, 25 Mar 2017 | Read review
“If you can't manage stairs, you'd need to ask for a ground floor room, as there are first floor rooms as well.”
, 19 Nov 2016 | Read review
“Upper level room if you don't have too much luggage to carry up the narrow stairs and hope the décor is updated.”
G7399CDbrianc, 19 Sep 2016 | Read review
“L1 is accessed via stairs, if you need easy acess choose ground floor.”
HouseofJode, 2 Mar 2015 | Read review
5 of 5