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ASURE Palm Court Rotorua

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#18 of 92 Hotels in Rotorua
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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ASURE Palm Court Rotorua
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234 Reviews from our TripAdvisor Community

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Showing 226: English reviews
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Reviewed 2 days ago NEWvia mobile

While the rooms are dated I found the Palm Court to be very comfortable with a range of nice touches. The two seat recliner gave the room a homely feel and opening the fridge to find some chocolates was nice. For a budget motel I expect to find everything clean and working and that is exactly what I found here....

Thank Brad W
Torbay, New Zealand
Reviewed 5 days ago NEW

Fab stay , glen very flexible with check in times and good advice re dining out , freely gives discounts to local attractions , clean clean clean a huge plus for us , have to shout out to the younger girl cleaning , what a sense of humour she had (hey we were in room 16 by the way ,...

Thank traceyholmes
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

I will let the staff know how pleased you were with the CLEAN room and the humour. Look forward to having you here again. All the very best-Glenn

Auckland, New Zealand
Reviewed 2 weeks ago

Not to bad a place but the room we were in was a little odd - a shower over the spar pool made it a little difficult to get in and out of and if you have any problem climbing you should avaid this room and make sure you state so on th ereservation. As with a lot of the...

Thank tony00001
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Thanks for the review and the specific comments. We take comments on board and will look at the lighting issue. The oddness of showers over spa pools is a Rotorua thing and very common here. Not the way I would have built the place and to change would cost a bit. When we have rooms to spare or a guest...

Auckland Region, New Zealand
Reviewed 2 weeks ago via mobile

An ok place to stay. It was pretty challenging getting into the shower (which was inside the spa.) Curtains above bed are just slat blinds so its not very dark in the room when you want to go to sleep. Convenient to town. Good towels and comfy bed.

Thank CWorthyeju692
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Thanks for the review and being specific. We replaced all beds over the past 18 months and linen is never older than 2 years. We note the light conditions and will assess putting block out curtains over the windows. The shower over the spa? This is something that will take a large amount of work to remedy. It is a...

Reviewed 17 April 2017 via mobile

Lovely and clean, great people running the place. The hot tub was lovely and the nice little treat of chocs in the fridge was a great touch. Very accomodating with asking for extra bits and pieces. Nice and relaxing family holiday 😊 highly recommend asure palm 😊

1Thank 765caseyr
Glenn S, Manager at ASURE Palm Court Rotorua, responded to this review

Thanks so much for your kind words,it's appreciated by all staff. I hope you have a safe trip home and hope to see your family again !! Sandra :-)

Te Aroha, New Zealand
Reviewed 3 April 2017 via mobile

Very friendly, great place to rest and revive, spa is nice, room clean and well kept. Perfect place to have my little dog. Only improvement for me would be hair conditioner and a stool in the shower, will definitely be back!!

1Thank dodgesmum44
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Good to hear that you rested well and thanks for taking the time to make a review. P.s. We have a shower stool for guests on request.

Reviewed 21 March 2017 via mobile

The owners of this hotel were extremely friendly, helpful & accommodating. The rooms were cleaned and had all the additional touches you would expect plus more. The owners artwork made you feel at home & the bubble bath for the spa was a lovely touch! The only negative was that the beds were not very comfortable & the main bed...

1Thank Traveller8879
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Thanks so much for reviewing us. We do our very best to make everyone as happy as we can. All the beds are new (12 to 18 months old) Hotelier king and super king beds from Sleepyhead Commercial. (Top quality beds from a top quality manufacturer) We do understand however, that beds like most things won't suit everyone. Thanks again...

Reviewed 16 March 2017 via mobile

Over the years I have stayed here for work and when catching up with friends and it is always awesome. 😊 It is definitely my favourite motel in rotorua. The owners and staff are lovely and friendly and ALWAYS make you feel welcome. They go out of their way to help. The units are always clean and every room has...

1Thank Sarah L
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Thanks for your great review.I will pass your kind comments on to all staff here. We look forward to seeing you again!!

Birmingham, United Kingdom
Reviewed 12 March 2017

We stayed in a studio room for four nights. Room was spotlessly clean and had everything you needed for a comfortable stay. The staff were all very pleasant and helpful including waiting for us as we arrived late. Free and easy parking and wi-fi. Handy to all of Rotorua's attractions. We would definitely recommend staying at this motel and would...

Thank Gill J
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Cleanliness is a main goal of ours and thanks for reinforcing this. All the very best from all of us here at palm Court.

Reviewed 27 February 2017 via mobile

We booked this hotel purely because or the the private spa. It was a great, cheap, weekend away! It was close to town and all the activities we wanted to do which was a bonus for us. The only downside was our noisy neighbors, so if you're one of those people who can't handle hearing other people's TV or conversations...

Thank AshleyMaree96
Glenn S, Owner at ASURE Palm Court Rotorua, responded to this review

Thanks for the great review and sorry to hear that your neighbours were noisy. This is not normally a problem, however I don't think it would matter where one was staying as noisy is just that. Thanks again and all the very best.

73 photos of this hotel

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Hotel & Grounds (3)
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Management photos: Courtesy of the property manager

All Management Photos (47)
Room/Suite (24)
Dining (3)
Family/Play Areas (1)
Hotel & Grounds (10)
Other (9)
04/06/2017 05/06/2017
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  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Smoking rooms available
In your room
  • Refrigerator in room
  • Microwave
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Clean, comfortable, ground level, Friendly, hot tubs/tea&coffee making/irorning/cooking facilities in all units. Close to all Rotorua activities and restaurants. Helpful hosts to ensure your stay is personalised and a happy one. The rooms are all ground level, non smoking and have their own private self fill Hot Pool / spa pool. Committed to your comfort your hosts at ASURE Palm Court Rotorua will make your stay the best that it can be. ... more   less 

Additional Information about ASURE Palm Court Rotorua

Address: 288 Fenton Street | Glenholme, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $141 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ASURE Palm Court Rotorua 4*
Number of rooms: 17
Reservation Options:
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Hotel Style:
#13 Business Hotel in Rotorua
#14 Family Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#19 Romantic Hotel in Rotorua
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Questions & Answers

Questions? Get answers from ASURE Palm Court Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't leave the light on and windows open (security latches) when you go out - it lets the sand flies in.”
Heyannieruok, 15 Feb 2017 | Read review
“i think all the rooms are good.”
83amys, 5 Feb 2017 | Read review
“Ours was a double bedroom unit at the back of the complex which suited us well.”
venture992, 14 Nov 2016 | Read review
“At the back best”
Europahol, 9 Nov 2016 | Read review
“A really nice room with tons of space and excellent furnishing.”
GazRoy, 25 Sep 2016 | Read review
5 of 5
US$101* /night
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Prices are for 1 room, 2 adults
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