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Grand Hotel Rotorua

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Grand Hotel Rotorua
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120 Reviews from our TripAdvisor Community

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Showing 115: English reviews
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Reviewed yesterday NEW

A dirty, smelly, run down, lifeless place. The air con didn't work, toilet door didn't close, mould in the shower, fan in the bathroom didn't work.....wish we had checked the reviews before we booked. After a hot sleepless night we didn't bother staying for breakfast. Never going back and would not recommend. Not worth paying even half the price for...

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Thank Adrienne D
Reviewed 2 days ago NEWvia mobile

Central to the city, but Tired and run down and not worth the price. The stairwell smelt awful, had been wet carpet which they tried to hide with air freshener. The stairwell wells were beaten up and weary. In the room, the air conditioning didn't work, just blew air. Got to 30 degrees in the night. The bed rocked and...

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Thank 752lindsayh
Madrid, Spain
Reviewed 1 week ago via mobile

Hotel is in good location so you can easily walk around town, good value for the money with free parking on site. There was no elevator to our room. The breakfast included is a serve yourself continental breakkie with coffee toasts and that's about it. Good enough overall, nothing fancy.

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Thank Dimas21
Reviewed 4 weeks ago via mobile

Stayed here for 3 nights. For the price it wasn't the most comfortable place, and I'm not usually one to whinge. Bathroom walls could have used a clean, very small kitchenette space, the carpet was grubby in places and I'm pretty sure smelt of something weird :/ The rooms were also very empty and lifeless. I wouldn't stay again simply...

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Thank Will H
United Kingdom
Reviewed 10 January 2017

Firstly, I will start the review by saying that the staff are excellent and I really liked all of the people I encountered at the Grand Hotel. I stayed at the Grand Hotel for three nights recently - I didn't move because I couldn't face paying them a cancellation fee. Here's why I will never stay here again and highly...

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Thank PennAbb
Greater Adelaide, Australia
Reviewed 5 January 2017

The room was upstairs and we were directed to some stair to carry our bags up. I presume there is a lift available for those less able but you should check first if it's a necessity. The room was clean and tidy and the beds were comfortable. They had forgotten to put milk in the fridge but that was soon...

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Thank Gwen U
Los Angeles, California
Reviewed 10 December 2016

We got a large clean room with all amenities for a great price. This hotel is conveniently located near the main areas of interest in Rotorua. Friendly staff, lots of pamphlets with local information available at the lobby.

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Thank Rosamur
Oxford, United Kingdom
Reviewed 11 November 2016

Bad news: public spaces in the hotel are shabby and need to be updated. Better news: rooms sleep three are are clean and functional, but not luxurious. Light breakfast, tea and coffee included. Best news: excellent location for shops, transport links, information centre, night market, etc.

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Thank Jeff C
Singapore, Singapore
Reviewed 25 October 2016 via mobile

Didn't want to stay in this hotel in the first place and we had originally booked another hotel. Somehow our reservation got messed up and we had to accept this hotel as replacement. I wish we didn't. Hotel even though called "Grand" is nothing but grand. I would say it's rather SAD. Definitely not worth 100++ in global scale of...

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Thank jokejulia
Auckland Region, New Zealand
Reviewed 9 October 2016

For the price this hotel is not worth it. The stairwells are well overdue for a paint and the carpet next to the window in the room we were in was wet from rain. Ironing board missing from our room. Breakfast was very simple but we could not get it before 08:00 so not good if you are working at...

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Thank Chris_Haml

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Amenities

Highlights
  • Free Parking
  • Breakfast included
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
The Grand Hotel Rotorua is an older style property located in the heart of Rotorua CBD. There are 38 rooms in total which can be divided into 3 categories (or room standards). There are 12 BUDGET Rooms or backpacker style rooms with private bathrooms which cater for those travellers wishing for some privacy and security in preference to a dormitory and on a limited budget. There are 7 ECONOMY Rooms which have the basics such as ensuite, TV, fridge, tea and coffee. They are clean and comfortable and ideal for short stays. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00amThere are 19 PREMIER Rooms which were renovated to a good standard and come complete with ensuite, TV, fridge, tea & coffee, phone, internet, hair dryer, iron & ironing board etc. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00am ... more   less 

Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $100 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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Questions & Answers

Questions? Get answers from Grand Hotel Rotorua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing about this place is worth recommending.....move along to something else.”
 of 5 bubbles 552adrienned, 25 Feb 2017 | Read review
“Perhaps ask if they have rooms at the back as it was a little noisy”
 of 5 bubbles gwenu2015, 4 Jan 2017 | Read review
“Ask if they have a ground floor room, or you will have to haul your luggage up a flight of stairs.”
 of 5 bubbles D2551XJjeffc, 10 Nov 2016 | Read review
“Ask for one over the parking area so you are not over the road. There is no view either way.”
 of 5 bubbles Chris_Haml, 8 Oct 2016 | Read review
“Book another hotel”
 of 5 bubbles lesMyrtilles, 20 Apr 2016 | Read review
5 of 5