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Grand Hotel Rotorua

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1 room 2 adults 0 children
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Grand Hotel Rotorua
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121 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Auckland Region, New Zealand
Reviewed 9 October 2016

For the price this hotel is not worth it. The stairwells are well overdue for a paint and the carpet next to the window in the room we were in was wet from rain. Ironing board missing from our room. Breakfast was very simple but we could not get it before 08:00 so not good if you are working at...

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Thank Chris_Haml
Auckland, New Zealand
Reviewed 3 October 2016

Stayed for 2 nights over the weekend. Checking in was a breeze. We didn't have much issues as we notified the hotel we will be arriving late. We had to cross over to the main entry and up a flight of stairs to get to our room. The hallway smelt really mouldy. Our room on the 1st floor, overlooking the...

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Thank rage4blade
Mahopac
Reviewed 1 October 2016

The bedrooms have been renovated and are very comfortable. The staff is friendly and helpful. The common rooms are down-at-the-heels. The hotel is in a perfect location for visiting the museum or the i-site/bus stop or shopping.

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Thank Kenneth M
Reviewed 29 September 2016 via mobile

Great central location and Sheridan at reception was fabulous. The room was ok but clearly aged and could do with a serious re-vamp. The whole complex could. The bed was too soft for my liking and since I had a room out front it wasn't the quietest.

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Thank anjad211
Melbourne, Australia
Reviewed 9 August 2016 via mobile

Desperate need of some maintaince. After some rain there was buckets everywhere and Carpet was soaked in hallways. Heat pump didn't work in any rooms and the smell of dampness was sickening. Rooms were large enough but shower leaked water all over floor from faulty shower screen rubber. Carpet under beds was not vacuumed and 4 bar oil heater was...

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Thank Davesbeenroaming
Reviewed 18 July 2016 via mobile

Rundown, missing lampshades, heat pumps not working, ceiling lights full of years worth of bugs. But had a decent sleep there and was comfortable enough. Great location but doesn't have much going for it. The old bridge connecting to reception area clearly leaks and I would be reluctant to walk across it!

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Thank Ross T
Tauranga, New Zealand
Reviewed 12 July 2016

Arrived at the Grand Hotel on Saturday the 9th of July 2016, and was greeted with a smile by Sheridan who was very accommodating and made us feel very welcome. She gave us a room which was close to the stairwell, so we didn't have far to carry our luggage. Awesome location, within walking distance to practically everything. The room...

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Thank Hautz
Auckland, New Zealand
Reviewed 13 May 2016

Its my second time back in Rotorua so we decided to stay someone at the city itself. Read the reviews for this "hotel" so I decided to give it a go. Haha! As expected. NO LIFTS. So my dad and I had to lug our luggage up the stairs. That was the only tiring part. Other than that, room is...

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Thank EuniceTarsicia
Manawatu-Wanganui Region, New Zealand
Reviewed 28 April 2016 via mobile

The room was filthy, the aircon was broken,the beds weren't even made properly - the sheets were just placed on top of mattress -not even tucked in!!!!! When I called to make the reservation the lady I spoke to was very helpful and friendly but when we got there we encountered a different lady who was the total opposite!

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Thank kristybell2016
Sydney, Australia
Reviewed 26 April 2016

You get what you pay for with Grand Hotel Rotorua. Staff are nice and room is fine - very basic. It's not a very aesthetically pleasing hotel, but it does the job. Don't stay here if you want to spend any time in your room though. Walking distance to everything, good location. Reception is only open 8am-8pm.

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Thank Peta M

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Amenities

Highlights
  • Free Parking
  • Breakfast included
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
The Grand Hotel Rotorua is an older style property located in the heart of Rotorua CBD. There are 38 rooms in total which can be divided into 3 categories (or room standards). There are 12 BUDGET Rooms or backpacker style rooms with private bathrooms which cater for those travellers wishing for some privacy and security in preference to a dormitory and on a limited budget. There are 7 ECONOMY Rooms which have the basics such as ensuite, TV, fridge, tea and coffee. They are clean and comfortable and ideal for short stays. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00amThere are 19 PREMIER Rooms which were renovated to a good standard and come complete with ensuite, TV, fridge, tea & coffee, phone, internet, hair dryer, iron & ironing board etc. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00am ... more   less 

Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $100 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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Questions & Answers

Questions? Get answers from Grand Hotel Rotorua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Outside looking poor. Room standard.”
 of 5 bubbles shockbn, 8 Mar 2017 | Read review
“Nothing about this place is worth recommending.....move along to something else.”
 of 5 bubbles 552adrienned, 25 Feb 2017 | Read review
“Perhaps ask if they have rooms at the back as it was a little noisy”
 of 5 bubbles gwenu2015, 4 Jan 2017 | Read review
“Ask if they have a ground floor room, or you will have to haul your luggage up a flight of stairs.”
 of 5 bubbles D2551XJjeffc, 10 Nov 2016 | Read review
“Ask for one over the parking area so you are not over the road. There is no view either way.”
 of 5 bubbles Chris_Haml, 8 Oct 2016 | Read review
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