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Emerald Spa Motor Inn

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#14 of 93 Hotels in Rotorua
Certificate of Excellence
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347 Reviews from our TripAdvisor Community

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Showing 333: English reviews
Auckland, New Zealand
Reviewed 14 October 2015

Stayed here for a single night on business with my husband. Excellent service from the managers who provided a glass of wine on arrival which was a really nice unexpected touch. Room was spacious, clean and well appointed. Bonus was the spa which for a change we actually used - and yes filled quickly and was a welcome end to...

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Helpful?
1Thank TandaP
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you Tanda for taking the time to review your stay with us. We are very pleased that we exceeded your expectations and look forward to hosting you again next time you are in Rotorua. Arnold & Chile Kremer. Owners.

Doncaster, United Kingdom
Reviewed 13 October 2015 via mobile

Stayed two nights at the Emerald Spa and we were looked after like family. Arnold (the owner) will look after you, advise you on local eateries and activities, cook your breakfast and engage in gentle witty repartee if that is your wish. We thoroughly enjoyed our stay in an upstairs room with spa bath and modern clean facilities. Look out...

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Helpful?
Thank Alan W
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you Alan for your review. We are glad you enjoyed staying with us and we enjoyed hosting you and Chris for your wedding anniversary. Having just bought the complex it is great to see we are delighting our guests. I told Trevor about your review but he just looked at me with a bewildered stare. Enjoy the rest of...

Hamilton & Waikato Region, New Zealand
Reviewed 27 September 2015

This is one of the newer motels in Rotorua- some are getting extremely tired and you do have to search well to ensure you are getting what you want. We wanted a family unit for 2 nights with its own spa and a heated outdoor pool- which is what we got. The unit was spacious and absolutely spotless. Every staff...

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Helpful?
Thank Fairyroro
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for taking the time to review Emerald Spa Motor Inn. As new owners it is great to see we are making our guests happy and providing a higher than expected level of service. We very much appreciate your comments and look forward to hosting you again in the future. Best wishes, Arnold & Chile Kremer.

Bradford, United Kingdom
Reviewed 25 September 2015

Was given a couple of nights away from the little man whilst on holiday in NZ and was really after a spa bath. We stumbled across this Motor Inn and decided to inquire. The lady on the desk could not have been friendlier and her wonderful greeting alone made me book. The rooms are clean, very comfortable and rather well...

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Helpful?
Thank Amy S
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you so much for taking your time reviewing our place. We are glad you enjoyed our hospitality and Spa!! Guests like you make us feel good to be in this business. Thanks again. Regards, Chile

Reviewed 24 September 2015

I stumbled across the Emerald Spa and found it them absolutely brilliant. The owners are really lovely, you are welcomed with a sincere smile and the little extras like a glass of wine and a little snack selection just made it so personal. Lovely room, very very clean and well stocked. Thoroughly recommend if you appreciate the little things like...

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Thank Mikat55
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for the lovely review Julia. We really appreciate when our effort been recognized by our guests. It was a pleasure to meet you too. Will see you when you back to Rotorua next time. :) Regards, Chile

Reviewed 16 September 2015 via mobile

This place was very nice and clean, everything was set up lovely and very very friendly staff, close to everything I would defiantly recommend this place. We had a lovely stay and would go back, The spa baths were amazing and we got a late check out Thank you

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Thank Karly007
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your lovely feedback. We are pleased to know that you had enjoyed your stay with us. I shall pass your comments to our staff too, we work hard to keep the standard high. Would love to see you back sometime. Kind Regards, Chile

Auckland, New Zealand
Reviewed 17 August 2015

I have stayed here twice and had a great experience both times. The two people who met us at reception were lovely and helpful with local attractions and discount vouchers. The rooms have been renovated (or new property), so everything was in good shape. Fantastic large spa with jets, open to the living room so we soaked while watching a...

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Thank Kimbelina24
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your great review. We're sorry you didn"t realise that our pool was open (perhaps we need a "pool open" sign). We keep the cover on it to keep the heat in (as it is not a thermally heated pool) and also to keep it clean and free of leaves from the trees on the roadside. We are...

Wellington, New Zealand
Reviewed 8 August 2015

We had a nice stay at the Emerald Spa motor inn. The bed was comfortable and the private spa bath was enjoyable as well, would definitely stay here again. A few things to point out though, we stayed in room 19, and one of the lights went out, the bubbles didn't turn on in the spa and the shower head...

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Thank Jozpuppy
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for taking your time reviewing us. We are glad you had a good stay with us. Also thank you for pointing those things out in the room which we have fixed them now. Hope we will see you again sometime. Regards, Chile

Wellington, New Zealand
Reviewed 8 July 2015

We stayed for two night on the way back from a week in Auckland. Everything was perfect, the room was very clean, spacious and comfortable. The spa in the room was a great way to unwind at the end of the day. They don't have a restaurant on site, but do a continental breakfast, We didn't try it, but instead...

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Thank DMac-NZ
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for your lovely review. We are very pleased that you enjoyed your stay with us, and enjoyed all the activities in Rotorua. Thanks again and we look forward to seeing you on your next visit to Rotorua.

Phoenix, Arizona
Reviewed 28 June 2015 via mobile

The unit was extremely clean, the bed comfortable with a great shower. The spa tub was a bonus. The office staff was extremely helpful in booking activities and events. We enjoyed the room stayed an extra day. For the price, the Emerald is great value.

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Thank G B
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

We're so glad you found everything to be above your expectations. Our staff work extremely hard to make sure all rooms are exceptionally clean and well-presented. Thanks for taking the time to share your experience.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 

Additional Information about Emerald Spa Motor Inn

Address: 286 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $157 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
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Also Known As:
Emerald Hotel Rotorua
Hotel Style:
#9 Romantic Hotel in Rotorua
#11 Business Hotel in Rotorua
#11 Family Hotel in Rotorua
#12 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Spa Motor Inn staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Emerald Spa Motor Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Looking down on the pool was great - Family room”
 of 5 bubbles B5538BPkarenr, 20 Nov 2016 | Read review
“Request a room away from the stairs. Just gets a little bit noisy in the morning with people walking up and down.”
 of 5 bubbles JaiMarie, 9 Oct 2016 | Read review
“Plenty of space to move around”
 of 5 bubbles C9431LQkarenc, 29 Sep 2016 | Read review
“Rooms with SPA and mountain-view .......”
 of 5 bubbles 923saugatd, 15 Jun 2016 | Read review
“Spa room had great views of the race course”
 of 5 bubbles dippy_sal, 16 May 2016 | Read review
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