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Falls Chateau

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Falls Chateau
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91 Reviews from our TripAdvisor Community

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There are newer reviews for Falls Chateau
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Showing 89: English reviews
Auckland Region, New Zealand
Reviewed 26 May 2016

Be very careful when booking this place. It comes across as a proper Motel on the Booking.com website. However, it is a private residence in a residential street. There is no signage directing you. The "Manager" is not there to greet you, and a key is left in the box at front door. We paid less than the "apparent going...

1Thank Jannine G
London, United Kingdom
Reviewed 25 May 2016 via mobile

I booked through booking.com, called 3 times on the day of arrival to inform hotel of my later arrival time, left 2 messages and got no return call. Arrived alone at 2200hrs, struggled to find the "hotel" as no signage and in a residential area. Struggled to find a way in and eventually after about 10 mins and calling again-...

1Thank Nomadicnic
Reviewed 17 May 2016

Be very careful with this place, it is pleasant enough but the manager is very dodgy. We had problems finding the place as there is no signage at all and at first it appeared to be just a private residence. When we eventually found the place, the manager "appeared" out of nowhere, took our credit card details as he said...

Thank Trish508
Auckland Region, New Zealand
Reviewed 13 May 2016

We booked out accomodation for a night here but had to cancel within a couple of days due to a change of plan. We cancelled the booking well within the allowed time but were charged anyway and can't get a hold of anyone through phone or email to be reembursed. It has been over three weeks and we have contacted...

Thank Lex287
Auckland, New Zealand
Reviewed 10 May 2016

We had to cancel a few days before, i understood the non refund policy. I left at least 5 voicemail advising to call me back to confirm the cancellation but no word from anyone. I work in the travel industry and know the ins and outs of it and this is no way to run a business!!

Thank Shazsid
Reviewed 6 May 2016 via mobile

Had to cancel 2 days after making booking due to unforeseen circumstances, was promised a full refund, after 2 weeks and a few calls to various numbers I finally got through to find my refund had never been processed and now nearly two weeks later I still haven't seen any sign of my refund and haven't got any replies to...

Thank Hayden G
Napier, New Zealand
Reviewed 7 March 2016

No reception area and the place a bit hard to find with a very small sign. Rang the number on the door and was told they did not open until 2.00pm. Pointed out it was 2.15 pm and a man with a clip board arrived and said we were upgraded to a bigger unit. Gave us a key and disappeared...

Thank 402cheryl
Melbourne, Australia
Reviewed 2 March 2016 via mobile

Don't be fooled by the name of the place. We pre- booked our stay, & got charged on our credit card twice. To get the owner to refund took 20 days! I had booking.com call him a few times. on arrival, we realized this wasn't a hotel. Its an 3 apartment accommodation. Great - thats what we thought. Until, we...

1Thank pmvs2012
New Zealand
Reviewed 29 February 2016

We stayed for one night. We had prebooked. This accommodation is a strange setup. We found it hard to find as they have a small sign on the house which is easily missed. We were met by a man with clipboard who gave us the key. Booking stipulated that no deposit would be charged but the full amount was charged...

Thank NewZealandGolfer
Reviewed 10 February 2016

On arrival we were told by a man with a clipboard that he has changed our room to a bigger one and they were full now.. Oh great we thought but when we got in there was no sea view as the booking implied. The payment had been taken at time of booking a month ahead instead of what we...

Thank Jennifer J

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Dining (2)
Hotel & Grounds (2)
View from Room (1)
Other (14)
07/05/2017 08/05/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more   less 

Additional Information about Falls Chateau

Address: 12 Chateau Crescent, Taupo 3370, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: $95 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Falls Chateau 4*
Number of rooms: 4
Reservation Options:
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Also Known As:
Falls Chateau Hotel Taupo
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Questions & Answers

Questions? Get answers from Falls Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs at the front has the views.”
842brucec, 16 Oct 2016 | Read review
“Don't stay here”
captainbob2014, 4 Jun 2016 | Read review
“do not stay here, read the other reviews!!”
Shazsid, 9 May 2016 | Read review
“Don't bother booking here.”
NewZealandGolfer, 28 Feb 2016 | Read review
“downstairs has no view, there are much better places to stay with friendly helpful people.”
N72VSjenniferj, 9 Feb 2016 | Read review
5 of 5
US$64* /night
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Prices are for 1 room, 2 adults
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