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Sofitel Wellington

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Sofitel Wellington
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162 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Invercargill, New Zealand
Reviewed 3 weeks ago

We were booked in to stay at the Sofitel Hotel in Wellington for 2 nights. This was December 1st & 2nd. Staff were very friendly and helpful. Our room was very luxurious and well appointed. The restaurant had a good and extensive menu. Nicely set out and not cramped. Even an outside area to eat or have a drink, if...

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Helpful?
Thank Sue L
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour Sue L, Thank you for your kind review and I am grateful for your understanding regarding the fire. It seems as though you were having a great stay and I am sorry that it was cut a little short. We look forward to welcoming you back when the hotel re-opens a little later in the year. Kind regards, Stephen...

Canberra, Australia
Reviewed 4 weeks ago

I arrived at 10pm on Wednesday night last week with a confirmed booking to find that the hotel was closed for business. There had been a fire in the restaurant downstairs in December and it is closed till July. Unfortunately no one told me prior to arrival and I had to make my own arrangements late at night.

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Thank DaddyBlogger1
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour DaddyBlogger1, I am sorry that you were unable to stay at Sofitel Wellington. As a result of the fire in December we have closed the hotel until July 2017. We will assess and update the re-opening date as more information comes to hand. We have been working through the process of contacting the thousands of guests who are being...

Hamilton, New Zealand
Reviewed 11 January 2017

This is a bit different this review, but I felt the service I received warranted a mention. We were booked to stay there in March 2017 but due to a fire in the restaurant the decision was made to close the whole hotel until July so that the restaurant could be completely re-built. So rather than inconvenience guests and let...

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1Thank StuartP52
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour StuartP52, Thank you for your kind review in light of the disappointment you must have felt at not being able to stay at Sofitel as planned. I am pleased to read that you found our team to be professional and courteous throughout the relocation process. We look forward to welcoming you to Sofitel Wellington when we re-open later in...

Penang Island, Malaysia
Reviewed 9 December 2016 via mobile

I am very disappointed that I received a call this morning from Sofitel telling me they have fire in their restaurant and the hotel is closed. Hence the hotel cannot accommodate my prepayment stay of the interconnecting luxury room and superior room for 2 nights on 21 & 22 December in Sofitel (booking made in October). My main purpose of...

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Helpful?
Thank ok_xin
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour ok_xin, I am sorry for the inconvenience you have experienced with the closure of the hotel as a result of the fire that occurred in the restaurant on December the 2nd, 2017. We are reaching out to the many affected guests and trying to assist them with the relocation process. We are arranging on their behalf suitable accommodation to...

Auckland Region, New Zealand
Reviewed 7 December 2016 via mobile

The hotel has exceptional concierge and front desk service making you feel welcome from the minute you arrive. The room decor is impressive to say the least - the photos don't do it justice! The bar has a nice tapa style menu and the restaurant has a great variety on its menu which is delicious. Definitely recommend staying here for...

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Thank TravelLoverNZx
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour TravelLoverNZx, Thank you for taking the time to post your review here on TripAdvisor. we are pleased to see that you had a great time and enjoyed the luxurious room design. We look forward to welcoming you back in the future. Kind regards, Stephen Gould General Manager

Papamoa, New Zealand
Reviewed 7 December 2016

We stayed two nights recently and on our 2nd night at around 9pm the fire alarm went off asking us to evacuate the building immediately. We threw some clothes on and grabbed our phone and raced down the fire exit , we had been on the 10th floor so there were a lot of stairs to run down and as...

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3Thank eddiefredie
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour eddiefredie, The entire Sofitel Wellington team are incredibly grateful to you for these amazing words of support. Thank you for highlighting the efforts of the team and I guess from our perspective, we were showing our usual passion for service, but just in a different form. We very much look forward to reopening Sofitel Wellington in the future and...

Christchurch, New Zealand
Reviewed 6 December 2016 via mobile

It's unfortunate that I read other reviews about the awesome way the hotel handled the recent fire. I was booked in to stay the Saturday night (the night after the fire). We were super excited as we had a weekend away for a much anticipated concert , and had left our children back at home. We chose the Sofitel as...

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1Thank 649kerryns
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour 649kerryns, Thank you for your review and I would like to say from the outset that I am very sorry for the inconvenience you experience with regards to the fire at Jardin Grill, here at Sofitel Wellington. The fire occurred in the kitchen area on the 2nd of December and caused significant damage to the restaurant. Smoke damage affected...

Hong Kong, China
Reviewed 5 December 2016

In the end I could not physically stay in the Hotel owing to the recent fire in the Grill Restaurant. However, I still felt I was a Sofitel guest receiving the 'magnifique' Sofitel service. The young concierge who hailed from Munich in Germany was exceptionally courteous and informative. He brought me up to speed on the incident and arranged for...

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3Thank Perry B
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour Perry B, I am sorry that the fire that occurred on the 2nd of December at the Jardin Grill affected your stay. At the same time it is nice to know that the service from the team was professional and I will gladly pass on your praise to Max (our German ambassador) who went out of his way to...

Reviewed 4 December 2016

We had booked to stay at the Sofitel on Saturday 3 December however we were unable to stay at the hotel due the fire on 2 December. The staff and management at the hotel were incredibly helpful and accommodating. We were relocated to another nearby hotel and received a handwritten card and lovely bottle of New Zealand wine. We're really...

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1Thank Hayley W
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour Haley W, Thank you for your kind review and I also can't wait for you to stay in the re-opened Sofitel Wellington. We are still working through the process of the re-opening plan and keeping in close contact with our forward bookings to keep these guests updated with the progress. I am sorry that the fire we experienced in...

Amman, Jordan
Reviewed 4 December 2016 via mobile

Amazing service, concierge and bellboys were always accommodating. One of the elevators was broken down so going up and down was an inconvenience but the food, service and the friendliness was great. Recommended hotel from me. Breakfast was delicious as well, although the music felt like you were in a spa.

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Thank Bashar A
Sofitel_Wellington, General Manager at Sofitel Wellington, responded to this review

Bonjour Bashar A, It is nice to read that you found the service from the team amazing. Thank you for passing on this praise and for taking the time to share your feedback with the travelling public. We look forward to welcoming you back in the future. Kind regards, Stephen Gould General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Surrounded by lush botanicals and ideally positioned in Wellington's business and government hub, Sofitel Wellington blends the French 'art de vivre' with the pure beauty of New Zealand's capital. ... more   less 

Additional Information about Sofitel Wellington

Address: 11 Bolton Street, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Price Range: $207 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Wellington 5*
Number of rooms: 129
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Wellington
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Wellington staff and other travellers.
4 questions
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Questions? Get answers from Sofitel Wellington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Luxury Room”
 of 5 bubbles eddiefredie, 6 Dec 2016 | Read review
“I cannot comment at this stage but everything looked great- fire or no fire!”
 of 5 bubbles PerryB137, 4 Dec 2016 | Read review
“Higher the better.”
 of 5 bubbles 453kusalp, 19 Nov 2016 | Read review
“The rooms located on the highest floors have a better view”
 of 5 bubbles 768b_atricet, 16 Nov 2016 | Read review
“We were on the 2nd floor, so views were somewhat restricted, not a concern to us.”
 of 5 bubbles Birchd2227, 15 Nov 2016 | Read review
5 of 5