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Very helpful reservation personnel and follow up before arriving. We had a room which was very nice on the ground floor but on the Cnr of 2 roads and very noisy. They changed it for us to a room overlooking the swimming pool which we...More
Blenheim was our first stop on South Island during our tour of New Zealand. I was really looking forward to staying at this hotel and after a very pleasant ferry crossing from Wellington we arrived to be greeted by a very friendly lady on reception....More
We stayed at Chateau Marlborough for one night before the Marlborough Food and Wine festival. They were understandable very busy however our check-in was handled promptly and efficiently by Fay. The room was large and comfortable. We walked into town for dinner which was only...More
In a good location, easy walking into town. They gave us the wrong room to start with, but did apologise and changed it. (a studio room, whereas we had booked a superior studio room). But the service in the restaurant was very slow. We got...More
Thank Barbara B
Response from Matthew M, Guest Relations Manager at Chateau MarlboroughResponded 3 days ago
Hi Barbara B,
Thank you for your feedback, we apologies if there was a delay with your meal and are glad to hear your husband enjoyed his dish.
This may off been a particular busy night which would of caused the delay in your food....More
Three night stay which we thoroughly enjoyed. Staff very friendly, hotel public areas very smart, rooms a good size and well equipped. Great having your own private terrace. Kitchenette great for making your own snacks. Mini gripes around no replacement soaps provided and continuous loss...More
Response from Matthew M, Guest Relations Manager at Chateau MarlboroughResponded 6 days ago
Thank you for the great feedback, it is great to hear you have enjoyed your stay with us and that it was a positive experience for you. Our staff strive for exceptional service and we are glad they made your stay.