Peppers Clearwater Resort Christchurch

Peppers Clearwater Resort Christchurch

Traveller (318)
Room & Suite (143)
Food was superb - top quality - Lamb Rack
Dining (32)

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About

4.0
#1 of 1 resort in Christchurch
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
You’ll feel worlds away at Peppers Clearwater Resort, positioned on a beautiful golf course surrounded by clear shimmering lakes. Sophisticated and characterful, this exquisite Christchurch accommodation is the ideal place to unwind and take in the beauty of the surrounding countryside and mountains which frame the property. Accommodation is inclusive of the Quay Room, Lakeside, Lakefront and Garden View Suites, as well as Quay Villas overlooking the lake and golf course. Expect all of the special touches and amenities that you love about Peppers, from plush furnishings, to LCD televisions, wireless internet access (WiFi), coffee machines, private balconies, tastefully appointed decor and a choice of magnificent vantage points from each room. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
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Property amenities
Free parking
Wifi
Bar / lounge
Golf course
Tennis court
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
4.5 of 5 stars
HOTEL STYLE
Great View
Park View
Languages Spoken
English
4.0
4.0 of 5 bubbles1,178 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Peppers Clearwater Resort in Christchurch garners mixed reviews, with guests often finding the rooms spacious but in need of a refresh and better maintenance. While some visitors appreciate the scenic views and tranquil location, opinions diverge on the value, as the resort's outdated amenities and inconsistent service leave several travelers feeling shortchanged. Cleanliness varies, with some praising it and others pointing out oversights. The serene atmosphere is a highlight, though the charm is occasionally marred by the worn appearance of the accommodations.
Location
Picturesque
Atmosphere
Serene
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed

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Detailed Reviews
Fearless17930264759 wrote a review Jan 2020
4.0 of 5 bubbles
One of the best hotels during my stay in New Zealand. Peppers is located slightly out of Christchurch city but near the airport. The green golf lawns will make every person to feel calm and appreciate the beauty of place. The rooms are well maintained with one of the exits from room directly to the lake adds icing on the cake. The services are well maintained and the staff is friendly and polite. I will recommend this place to stay if any one is visiting Christchurch.
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Review collected in partnership with AccorHotels.com
Date of stay: December 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paula & Barry wrote a review Jan 2020
Gold Coast, Australia
3.0 of 5 bubbles
Staff were very friendly and attentive at all times. The room was nice but balcony had lots of old cobwebs on balcony rails and all over the outdoor seating. The balcony rails were also covered in very old bird poo and it also had moss growing on it. Obviously had not been attended to for a very long Time and out of the blue a man arrived to remove cobwebs from guttering around balcony....
Not on the seating or the rails, hence we didn’t use the outdoor area which overlooked the lake and the golf course even though it was a beautiful day. We attempted to book into the restaurant at check in for later that evening but were told it was booked out for a convention and the earliest sitting they could offer was 8.45pm, we had to be up at 4.00am for an international flight so this was unsuitable. They suggested room service and waived the delivery fee, it was uncomfortable eating food in the room but the meals we ordered were very nice. We may as well have gone to the restaurant as neighbours kept us up until 1am with music, loud laughter and drinking, we have learnt since from our travel agent that there was a travel agent convention on there while we were there and she said she had seen amazing photos of the rooms .....not a cobweb to be seen! Think we were sent to the chook house so the travel agents could write beautiful reviews about their dining experience and pristine accommodation here! Disappointing
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Date of stay: December 2019
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Noise level was unusually loud due to convention. There are no lifts, you have to carry bags up...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Shane wrote a review Mar 2020
Wellington, New Zealand
4.0 of 5 bubbles
Peppers offered an enjoyable and relaxing stay away from the hot spots of Christchurch CBD. A mere 5 minute ride from the airport transports you to a relaxing location with a gorgeous lake view and if you're inclined an amazing golf course. The staff were very catering to your needs and helped you arrange any whims or transport when needed. The restaurant is undergoing a makeover but the temporary location was adequate and it didn't lessen the quality of the buffet breakfast.

In saying that the hotel and staff were let down as the room had a full ash tray on arrival and the rooms cleanliness wasn't as good as other hotels. Add to that the lack of care from the hotel branded vans, zooming around the property and you can't help but feel a underwhelmed.

Overall the hotel was amazing and we even arrived to a freshly baked loaf of bread and jams.
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Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Quiet, relaxing, panoramic views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike S wrote a review Jan 2020
Norwich, United Kingdom
5.0 of 5 bubbles
We only stayed here one night but were very impressed with the resort. The accommodation was to a very high standard with great attention to detail throughout. The waterside accommodation gave us balconies over the lake and surrounding golf course creating a very peaceful and relaxing environment.
We had room service dinner which was very good and ate breakfast in the restaurant which was also very good with table service and a very high standard of breakfast.
Would love to come back and stay a few days to fully enjoy the facilities and relax.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from scottwallace2017, General Manager at Peppers Clearwater Resort Christchurch
Responded 20 Jan 2020
Many thanks for your review. Hopefully we will be able to look after you again in the near future and you will be able to enjoy new food & beverage facilities being developed in coming months. Kind regards Scott
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brixy wrote a review Dec 2020
Blenheim
4.0 of 5 bubbles
My wife and I stayed at Peppers Christmas Eve and Christmas Day for a relaxing couple of days. We have stayed there several times before and always had a good experience but a couple of, mainly minor, things spoiled the stay. The light over the dining table didn’t work, there bread crumbs in the bread maker and in the cupboard where the toaster was and a pan had not been cleaned. There was only one dressing gown in the wardrobe. As I’ve said these are minor issues but for a place that boasts 4/5 Star rating it was a little disappointing. I called reception and a very pleasant young mane, Kyle I think, came to sort things out. He went to fetch a spare bulb but the light still didn’t work so he left and returned with a standard lamp. He plugged it into the nearest heat point but it wouldn’t come on, he said he’d checked it before bringing it so my wife suggested trying another point, he did and it worked! He also brought a dressing gown and some vouchers for a glass of wine or coffee. Christmas Day we’d booked dinner in the Lakes Restaurant where we had dined before and been impressed. When we booked the stay the meal was advertised as a 6 course meal for $99 in the event it was a 4 course for$78. The first course, second course and dessert were very good but sadly the main of roast turkey was very disappointing. The meat was very dry and the potatoes, kumera and beans were cold so we both left most of it. The server asked what was wrong and we told her, she was very apologetic and offered another main but we declined. As we were leaving to go back to our room she gave us a bottle of sparkling wing as compensation, we said not necessary but she insisted.
I would say that all of the staff at Peppers are wonderful, very attentive and smiling, cannot fault any of them from front desk to housekeeping.
Having said all of the above we will return to Peppers, hopefully the weather will be better next time!
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Date of stay: December 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Balaji Raj, Guest Services / Front Office at Peppers Clearwater Resort Christchurch
Responded 30 Dec 2020
Kia Ora, Thank you for taking the time to provide feedback on your recent stay and dining experience. Please accept my apologies that the service you were provided during your stay was inconsistent. The issues you raised have been addressed with our housekeeping and restaurant managers. Please be rest assured that we are working hard to avoid reoccurence of the same. We are glad that our staff could make a little difference during your stay and make it a memorable stay. We hope to have the opportunity to welcome you back to Peppers Clearwater Resort again soon. Kind Regards, Balaji Raj Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tina wrote a review Jan 2021
4.0 of 5 bubbles
After staying in Blenheim in a really noisy, main road motel with a clock tower ringing until 10pm - staying at Clearwater in this quiet place was great! There was the odd plane but these were during the day.
Anica one of our waitresses was so lovely and always smiling, other waitress was very rushy and not as polite. The view at dinner was amazing, despite the rainu weather, it was still lovely.
My gnocchi tasted stodgy and store brought - dessert was delicious though.
Hamish then dropped us off to our room and was very friendly. Not sure on the lady at reception - Sian/Sue sorry nametags are hard to read. She was very friendly and attentive.

Facilities in the room were great! Backdoor leading out to the lagoon full of ducks and chirping birds.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Balaji Raj, Guest Services / Front Office at Peppers Clearwater Resort Christchurch
Responded 3 Jan 2021
Kia Ora Tinakate, Thank you for taking the time to write about your experience with us. We are sorry to learn about some short comings regarding food in our restaurant, please let us have an opportunity to serve you better during your next stay with us. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon. Kind Regards, Balaji Raj Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marilyn wrote a review Feb 2020
5.0 of 5 bubbles
Staff was amazing and very helpful, Could not fault it, amazing room with views of the lake we had a 2 story Lake view apartment bed was a super king was like sleeping on a cloud so comfortable also Bathroom upstairs and a walk in wardrobe and a toilet down stairs and they had also made bread for us in a bread maker, we had everything we needed in the kitchen and rooms were so spacious, dinner in the restaurant was great value for money and also we had the breakfast the next day so much to choose from. We were really spoilt, we have stayed at a lot of hotels/resorts in the World and this was great. Also very clean
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: not sure about the other rooms but we had a Lake view room with a balcony very quite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from scottwallace2017, General Manager at Peppers Clearwater Resort Christchurch
Responded 9 Mar 2020
Happy anniversary, it is lovely to read that you enjoyed your stay with us on this special occasion. For next year's anniversary we will have a new restaurant and bar area that is currently being redesigned. Hopefully see you then. Regards Scott
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alexandj0hn wrote a review Jul 2020
Christchurch, New Zealand
1.0 of 5 bubbles
We were very excited to have a night away from the baby and was surprised to hear we were upgraded... oh my how disappointing that was! Our Lakeview room was upgraded to a Lakeview suite that viewed the car park, bit of the golf green and a small view of the lake out of the bedroom window, with a north facing balcony overlooking the road and intersection. Not impressed at all especially when we wanted a room with a balcony overlooking the lake.
The lady at reception rang to check on us and I was crying because it was such a disappointment when we could have stayed in the city centre with a better view and facilities, all she said was oh well is everything else ok? I said well no not really but she didn’t ask for more details and hung up.
There was paint spilt on the bath that came off on my hands, the bath plug smelt horrible, the whole bathroom needed a good clean, and the underfloor heating wasn’t working. There was also two flashing lights on a smoke alarm above the bed so neither of us got much sleep. The man at reception in the morning was quite empathetic and was most confused why we weren’t offered a different room, when he saw the room number you could tell he knew that room was a dud.
Don’t waste your money staying here, there are plenty of options elsewhere at a much cheaper rate.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
johnandmaggie wrote a review Jun 2020
new zealand
5.0 of 5 bubbles
Peppers Clearwater is conveniently close to the airport and easily accessible. Very friendly reception-but be aware that the rooms are not in the same building as the reception! Received a very welcome upgrade to a lakefront suite and was greeted by the smell of freshly baked bread in the breadmaker-very nice touch. (What wasn't eaten was appreciated by the ducks on the lake!) Also was given loyalty gifts of water, chocolates and also a platter of meats, fruit, biscuits and cheese! Room more than adequate, with both bath and shower en suite upstairs. Dinner at the restaurant was excellent, as was breakfast the next morning. Well worth a visit.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Venture53759423168, Manager at Peppers Clearwater Resort Christchurch
Responded 27 Jun 2020
Dear Dr. Hillock, We very much appreciate your comments regarding your stay at the Peppers Christchurch Clearwater Resort. It is always a pleasure to receive positive feedback. We are very glad that you enjoyed the surprise of the room upgrade and the warm bread on arrival! Thank you again for sharing your experience and your loyalty to the Accor Hotels, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suk Wai Chan Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Mark M wrote a review Apr 2020
Toronto
4.0 of 5 bubbles
Chan, one of the Duty Managers, made our stay comfortable and relaxing despite the worldwide pandemic. The male duty manager (whose name I don't know), stuck by the policies under normal conditions such as we must be out of our room by 10 am despite the fact that we were not allowed to be at the airport more than 3 hours ahead for our 7:30 pm flight and not permitted to drive around and sightsee. No tourists were arriving, The hotel was almost empty but Mr. Evening Duty Manager cannot accommodate. Thankfully, the daytime Duty Manager, Chan, welcomed us to stay as long as we needed and gave us parting gifts of masks and fruit.
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Review collected in partnership with AccorHotels.com
Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from scottwallace2017, General Manager at Peppers Clearwater Resort Christchurch
Responded 19 Apr 2020
Dear Sir/Madam Thank you for our wonderful feedback about Chan. She is a wonderful team member and a great example to others. Please accept my apololgies that the other team member was not as flexible as Chan. I trust you are keeping safe and well. Regards Scott
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Herwati Kamil asked a question Jul 2019
Singapore, Singapore45 contributions10 helpful votes
hello .. is there a shuttle to/frm airport & to the city? thks!
Answer from cummackj
Christchurch, New Zealand10 contributions2 helpful votes
There are shuttles from the airport to the city centre. Peppers is not in the city centre. I would not recommend staying there if you are visiting Christchurch, unless you are coming to play golf as Peppers is primarily a golf resort.
Answer from scottwallace2017
Christchurch, New Zealand1 contribution
Good afternoon Joanna and Danniel Congratulations, I am sure we can provide you with a lovely suite on your honeymoon. Our prices vary based on hotel demand so if you send me the required dates and I will send you some promotional pricing. Thank you for considering Peppers Clearwater Resort. Regards Scott
Aminswiss123 asked a question Nov 2017
133 contributions73 helpful votes
Hi, do the rooms have a proper fridge with freezer space?
Answer from scottwallace2017
Christchurch, New Zealand1 contribution
Three of our room types have full fridge/freezer; GardenView Suite, Quay Suite and Terrace Apartment. Other other room types only have smaller minibar style fridge. Regards Scott Wallace General Manager
Aminswiss123 asked a question Nov 2017
133 contributions73 helpful votes
Hi, do the rooms have a proper fridge with freezer space?
Answer from FrankJosephV
Brisbane, Australia118 contributions11 helpful votes
They had small fridges but not sure what the freezer space was like. There are different types of villas so when checking with the resort be specific on which room type is being considered. Regards Frank
Answer from scottwallace2017
Christchurch, New Zealand1 contribution
Good morning Gloria If you join Mantra+ loyalty programme then it is free of charge. Otherwise it 500mb free of charge then $10 for 500mb for 24 hours or $15 for 1GB for 24 hours. The team will help you upon checking. Regards Scott Wallace
Ashok J wrote a tip May 2024
Bengaluru, India3 contributions
1.0 of 5 bubbles
"Better to avoid there are better options"
Read full review
eatyrveg wrote a tip Apr 2024
Melbourne, Australia3 contributions3 helpful votes
5.0 of 5 bubbles
"Feel free to book with a human to fine tune your stay."
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Monika C wrote a tip Mar 2024
Sydney, Australia21 contributions3 helpful votes
4.0 of 5 bubbles
"Not ideal location if you don’t have a car."
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Carolyn R wrote a tip Mar 2024
1 contribution
3.0 of 5 bubbles
"Good location if you are a golfer but too far from the city to be a tourist"
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Kirsty Q wrote a tip Mar 2024
Christchurch, New Zealand42 contributions17 helpful votes
5.0 of 5 bubbles
"Try to get a bathtub. They're something else. "
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Not the right property for you?
There are more places to choose from in the Christchurch area.
PRICE RANGE
S$178 - S$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peppers clearwater hotel christchurch
FORMERLY KNOWN AS
Outrigger Clearwater Resort
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
74
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PEPPERS CLEARWATER RESORT CHRISTCHURCH: UPDATED 2024 Reviews, Price Comparison and 377 Photos (New Zealand) - Tripadvisor

Frequently Asked Questions about Peppers Clearwater Resort Christchurch
Which popular attractions are close to Peppers Clearwater Resort Christchurch?
Nearby attractions include Willowbank Wildlife Reserve (1.7 km), International Antarctic Centre (6.0 km), and The Groynes (1.4 km).
What are some of the property amenities at Peppers Clearwater Resort Christchurch?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Peppers Clearwater Resort Christchurch?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Peppers Clearwater Resort Christchurch?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Peppers Clearwater Resort Christchurch?
Yes, free parking is available to guests.
What are some restaurants close to Peppers Clearwater Resort Christchurch?
Conveniently located restaurants include Brazooka - BBQ Brazil, Costas Taverna Greek Restaurant and Ouzo Bar, and Tutto Bene Restaurant Pizzeria.
Are any cleaning services offered at Peppers Clearwater Resort Christchurch?
Yes, dry cleaning and laundry service are offered to guests.
Does Peppers Clearwater Resort Christchurch offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Peppers Clearwater Resort Christchurch?
Many travellers enjoy visiting St Paul's Anglican Church (5.5 km).
Does Peppers Clearwater Resort Christchurch have any great views?
Yes, guests often enjoy the park view available here.
Is Peppers Clearwater Resort Christchurch accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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