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Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
Hilton Queenstown Resort & Spa
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2,517 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Queenstown Resort & Spa
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Showing 2,399: English reviews
Reviewed 22 August 2016

Stayed for 4 nights in Deluxe Lakeview. The check-in procedure was smooth and staffs were friendly. My room was located on 8th floor and was little bit confused to find. Room were spacious, well organized. Especially, he in-house fireplace was fantastic. The view was also great. The only problem with this room was, I booked double bed room but they...

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Helpful?
Thank Dr_kchris
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your review!

Reviewed 22 August 2016

Exceptional. An excellent first time experience staying with Hilton. Highly recommended and looking forward to hopefully staying there again. I wouldn't hesitate in booking 'Hilton' in another country if the quality of service received in Queenstown is standard service world wide.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Julie M
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

So happy you had a great time !

scottish kiwi
Reviewed 22 August 2016 via mobile

Another fantastic stay here. This time with family. Services an staff are brilliant. View. ..no words can describe. Restaurant outstanding....as was the the pub on complex. Boat to town very handy. 5 star

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Thank nzkes
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Glad you loved it!

Reviewed 22 August 2016 via mobile

We stayed for 11 days for a ski trip. Beautiful view and loved the gas fireplace in the room. Great spacious bathroom - heated floors excellent. Unfortunately wifi was down for pretty much the whole time but were told this was due to the service provider, so that was OK but take note because was told it has happened before....

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1Thank Belinda H
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your review and pleased you had a good stay with us. Please let me know if you have any suggestions for Me&Mee

New Zealand
Reviewed 20 August 2016 via mobile

We came to the Hilton to celebrate our ten year anniversary, my partner proposed on this trip it was meant to be the trip of a life time. There was a box of chocolates and a bottle of wine to congratulate us when we arrived. The hotel is clean and modern. We stayed in the relaxation room with the spa...

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Thank nzers115
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your feedback regarding your stay. Will be sure to share with the team and look to make improvements on the room service issues you faced. I would appreciate as well if you would have any recommendations for breakfast that you feel would be appreciated by our guests. Please do let me know what happened with the team...

New Zealand
Reviewed 19 August 2016 via mobile

Hilton Honors offer great discounted prices so it's worth to join prior to booking. It supposedly gives you free wi-fi too but really it's either incredibly slow or the server goes offline for two whole days and their IT team still can't fix it. This hotel also has free parking but be prepared to walk to the opposite building to...

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Helpful?
Thank Joanna S
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your review! I pleased to inform you you can become a HHonors member online when you go to our website and instantly enjoy the preferred rates. For our hotel we are almost the only hotel in Queenstown that provided free parking for our guests. Despite having over 200 underground spots we do at times has challenges if...

Athens, Greece
Reviewed 18 August 2016

We had a fantastic stay at The Hilton Queenstown. Would definitely return. Room (1215) was excellent with great views of Lake Wakatipu. Some tips, don't eat at the pub, Stacks, tried twice foolishly, both poor (food and service). Eat at Wakatipu Grill excellent food and service. Don't depend on the wireless, it was out all of our last day. Parking...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Shaun W
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Glad you loved it. Thanks for the review!

Gold Coast
Reviewed 18 August 2016

Great place to stay and bar staff including concierge were exceptional. Apologies for leaving Zac in the room. Restaurant had exceptional good and staff were always willing to assist with our requests. Cheers The Chop

Review collected in partnership with Hilton Hotels & Resorts
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1Thank craighS963MA
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Hope Zac was ok!

Hastings, New Zealand
Reviewed 17 August 2016

A totally awesome Hotel, a huge comfortable bed with lovely bedding including a feather duvet. Excellent service, nothing was too much for the staff who were so friendly and helpful. The free shuttle service into town made it easy to get around if we wanted to but there was plenty to do at the Hotel. Try a massage, highly recommended.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Kathy G
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Hope to see you on your next escape!

Auckland, Auckland, New Zealand
Reviewed 17 August 2016

Wonderful place to stay. Very clean and service was excellent. The spa was wonderful and professional. Our room was beautiful and the views are divine. We came for a weekend of relaxation and we received it. The bed was very comfortable and the room was warm. (I was bit nervous as it was winter)

Review collected in partnership with Hilton Hotels & Resorts
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Thank Michelle B
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Glad you enjoyed our award winning eforea spa!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 

Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $168 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Hilton Queenstown Hotel Queenstown
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Queenstown Resort & Spa staff and other travellers.
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Questions? Get answers from Hilton Queenstown Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms near to the restaurants will pick up the free wifi!”
EG27, 25 Apr 2017 | Read review
“2 bedroom suites are amazing”
rkhaili, 25 Apr 2017 | Read review
“check out the floor plan if possible, as they vary.”
972fionah, 23 Apr 2017 | Read review
“lake view with fire place”
Bombeleq, 23 Apr 2017 | Read review
“Rooms on lake a great but make sure if you request/pay for one it's on the lake and not set back.”
  • View from lake room.
S2919UWmarkg, 22 Apr 2017 | Read review
5 of 5