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Heritage Queenstown

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Heritage Queenstown
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1,356 Reviews from our TripAdvisor Community

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There are newer reviews for Heritage Queenstown
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Showing 1,305: English reviews
Auckland, Auckland, New Zealand
Reviewed 4 weeks ago

We loved our room, and hotel facilities. However our room service was a bit of a let down on both nights. The first time the meal was delivered without the salad and ailoi. And the second time, they completely missed one of the meals (although they didnt charge us for it). Food itself was ok though.

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Helpful?
Thank Michelle L
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Michelle L, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Please accept my apologies for the inconvenience caused with your room service on 2 occasions - this is something that I will be sure to...

Reviewed 4 weeks ago

A gentle walk into town, there is a slight downhill walk to commence the journey then flat all the way into town. This is quite different from a lot of the walks in Queenstown which can be quite steep. Nice rooms and the apartments that view the Lake give a beautiful view over the mountains.

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Helpful?
Thank Max M
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Max M, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you enjoyed your view from the room and also the beautiful views from the walk in to the town centre. I hope we can welcome you back to the hotel in the not so distant future....

Reviewed 4 weeks ago

Recalling the trip it stills put on such a big smile on our faces, words fail to describe how beautiful it was. Thank to Heritage Hotel for your great service and the nice hotel environment! we definitely loved it !

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Helpful?
Thank Hayley W
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Hayley W, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you found your stay amazing. Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I...

Reviewed 4 weeks ago via mobile

Beautiful stay!!! I would recommend this hotel to anybody going down to Queenstown 😊😘 had a good time & we both enjoyed our stay👍🏻💯 10 minute drive to the city but you also get a amazing view as your driving in & out! View is amazing! Beautiful 😍

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Helpful?
Thank Sina T
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Sina T, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you found your stay awesome. Our location on the hill just outside of town means that we get some beautiful views of the lake and surrounding mountains - I am glad you liked them too, those...

Queenstown, New Zealand
Reviewed 5 weeks ago via mobile

Great value considering best hotel bed ever slept in. Felt like staying in a lodge as big open fire made the bar very snug. Surrounding running tracks went straight up into forest up the mountain. Though is out of main centre only 10 min walk to centre of Queenstown

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Helpful?
Thank robbrydges
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon robbrydges, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you found the hotel great value and you made good use of the location - there are some great walking tracks that head into town and also along the lake towards Sunshine Bay. In regards to the...

Singapore
Reviewed 5 weeks ago

My wife, Alison and I have the most wonderful vacation at the Heritage Hotel in Queenstown. It was indeed the best vacation we ever had! Mr Mike Gavey, the General Manage and his team have made our dream holiday come true. Firstly, we are deeply grateful to him for making us feel so welcome by greeting us so warmly when...

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Helpful?
Thank JohnNg54
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon JohnNg 54, Thank you for taking the time to leave your feedback following your recent stay. It was brilliant to meet you and I am delighted that your stay exceeded your expectations. Your kind comments regarding the team members will be passed on to each of them individually - it is part of our culture to celebrate success...

Estero, Florida
Reviewed 5 weeks ago

My wife and I spent three nights at this hotel, while touring this area of New Zealand. Based on our experience (Our room was in the 'Lakeside Suites' building) ... our room was large, clean, very comfortable bed, friendly staff, included a small kitchen and washer/dryer combo, etc, The view from our balcony looking at the lake and snow capped...

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Helpful?
Thank JMelq
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon JMelq, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that your room met your expectations - that view never gets old! Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback...

Melbourne
Reviewed 30 October 2016 via mobile

The staff are really helpful and friendly. A great location if you want to be away from the buzz of the main strip but a short stroll into town. We enjoyed the walk down the hill and along the lake into town. The breakfast is good value and there is a lot of variety. The sauna is authentic and relaxing....

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Helpful?
Thank Miniscus
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Miniscus, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you had a relaxing stay and that you made good use of the facilities we have on offer. Please accept my apologies for any inconvenience caused by the noise at night - we do have a night...

Reviewed 29 October 2016 via mobile

Had fabulous view over the lake. Friendly and helpful staff. Spa and sauna a welcome relax after a day tramping. Very nice room with everything you need. Just far enough out of town to be away from the hustle and noise but close enough for a nice walk. Would stay here again :)

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Helpful?
Thank Karen S
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Karen S, Thank you for taking the time to leave your feedback following your recent stay. Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass on your kind words to the whole team here....

Christchurch, New Zealand
Reviewed 29 October 2016 via mobile

Stayed at Heritage Queenstown for a couple of nights over a weekend whilst looking at wedding venues including Heritage. Staff were very attentive, friendly and knowledgeable. We thoroughly enjoyed our time, room and food was of a high standard. Would highly recommend to all, would love to return in winter time during the snow season, what a beautiful spot this...

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Helpful?
Thank avpd787
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning avpd787, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you thoroughly enjoyed your time at the Heritage and that our team provided you with the high levels of service that we pride ourselves on. I will be sure to pass on this wonderful feedback to the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $222 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#21 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
14 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Waterfall Wing was quiet and room adequate. Lake view wing much more expensive.”
 of 5 bubbles wkiser44, 4 Dec 2016 | Read review
“We were in lakeside wing on 3rd floor. It was quiet and you can park your car in the basement of your wing.”
 of 5 bubbles Alister1960, 23 Nov 2016 | Read review
“A room with a lake view would be outstanding if you planned on spending enough time in your room to warrant the extra cost.”
 of 5 bubbles stevefZ8204MQ, 22 Nov 2016 | Read review
“We were in Forrest on the third floor at the end of the hall. The third room from the end had a bigger balcony but it was lovely and QUIET.”
 of 5 bubbles 302marybethg, 22 Nov 2016 | Read review
“Request a room with a view, it will be worth it”
 of 5 bubbles acmp7577, 14 Nov 2016 | Read review
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