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Heritage Queenstown

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Heritage Queenstown
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1,357 Reviews from our TripAdvisor Community

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Showing 1,306: English reviews
Auckland, New Zealand
Reviewed 22 September 2015

Comfortable, clean, modern room with a great bed (really comfortable King bed) and a nice view of the lake and mountains. The housekeeping stuff we're all super friendly every day too. They had an underground carpark that was under our wing of the hotel. They also gave you 1GB of free hotel wireless every day per room which was helpful.

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Helpful?
Thank JamesNZ1
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon JamesNZ1 Thank you for taking the time to offer your feedback from your recent stay with us. It is wonderful to hear you enjoyed your stay and found found our staff so friendly. I will pass on your kind words to the team. Kind regards Donna Stewart General Manager

Auckland, New Zealand
Reviewed 16 September 2015 via mobile

This place is great. Such a nice location, had great facilities also with free parking. Views are so nice even from your room window. Nicely heated rooms and hotel. Rooms are spacious and very modern and clean. Location is handy to all areas. Will recommend to everyone to stay here.

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Helpful?
Thank jgiarn
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning jgiarn Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear your enjoyed your stay and the views from your room. I will pass on your kind words to the team. I look forward to welcoming you back to the hotel in the near future. Kind regards...

Auckland Region, New Zealand
Reviewed 15 September 2015

the staff is friendly and very helpful, room is clean and the breakfast is awesome. the only thing is not handy is the location. you need to walk 20 minutes to get the town centre if you don't have a car. also the wifi service is limited to 500m every day and you need to update with hotell staff every...

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Helpful?
Thank xings
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning xings Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear you enjoyed your stay with us. I'm pleased to inform you that we have recently increased our daily WiFi limit to 1GB per day. I do hope we can can welcome you back to the hotel...

Auckland Region, New Zealand
Reviewed 15 September 2015

Had a great stay at the Heritage. Although we didn't have the views of the mountains and lake the room was very comfortable and clean. Only bad comment I can say about the room was it was on the dark side, needed the lights on during the day. Bathroom ladies was great. Had a bath and a shower and a...

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Helpful?
Thank trishie101
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning trishie101 Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear you enjoyed your stay with us. I will pass on your kind words to the team. I do hope we can welcome you back to the hotel in the near future. Kind regards Donna Stewart General...

Auckland Region, New Zealand
Reviewed 15 September 2015

This was a great hotel, we were in the lakeside wing with stunning views over Lake Wakatipu, the bed was super comfy on my side, but hard and not so great on the other side, (two singles put together for a king). Bathroom was really nice, separate shower from the bath which is great, no climbing in and out and...

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Helpful?
Thank GemsNZ
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning GemsNZ Thank you for taking the time to offer your feedback on your recent stay with us. It is great to hear you enjoyed your stay with us. Its great to hear you enjoyed your overall stay with us. I will pass on your kind words to the team. I look forward to welcoming you back to the...

Sydney, Australia
Reviewed 14 September 2015

The views were stunning, staff were friendly and very accommodation. Being the last leg of our honeymoon we really enjoyed the vibe the hotel had given. Thank you very much to the heritage team! we look forward to our next trip to Queenstown.

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Helpful?
Thank Joseph S
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Joseph S Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear that you chose to stay with us for part of your honeymoon and that you enjoyed your stay. I will pass on your kind words to the team. I look forward to welcoming you back...

Brisbane, Australia
Reviewed 13 September 2015 via mobile

Having stayed at Heritage before I didn't hesitate to recommend we stay again when visiting with friends in August and we weren't disappointed. Stunning views and short walk to town. Staff went out of their way to make our stay a memorable one. Highly recommended.

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Helpful?
Thank Di P
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Di P Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear you chose to return on your most recent visit to Queenstown. It is great to hear that you enjoyed the views and found our so helpful. I look forward to welcoming you back to the...

Adelaide, Australia
Reviewed 13 September 2015

I booked my stay in August and September 2015 as a solo traveler. I flew in on an early flight and after taking a bus to the hotel who's stop is conveniently located opposite the hotel, I proceed to the reception. The check in was really fast and professional, the receptionist friendly and smiling. As it was only 10h, I...

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Helpful?
Thank PhilippeJean
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning PhilippeJean Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear you enjoyed your stay and you chose to stay with us for an extra two nights. I will pass on your kind words to the team. I look forward to welcoming you back to the hotel...

Phuket, Thailand
Reviewed 12 September 2015

Arrived to a nice warm reception area in the middle of winter, greeted with a smile from the helpful Alyson on the front desk who promptly checked us in and gave us the relevant information we needed, even booked us some activities. Room was spacious and clean....used the pools and spa area which were again well looked after. Very good...

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Helpful?
Thank Danneau1010
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Danneau1010 Thank you for taking the time to offer your feedback on your recent stay with us. It is fantastic to hear you enjoyed your stay and found some time to relax in the spa. I will pass on your kind words to Alyson and the team. I look forward to welcoming you back to the hotel in...

Melbourne, Australia
Reviewed 11 September 2015

My now fiance` & I stayed here just in August and we had a delux room. I would consider this property well suited to couples. My first impressions of the room however were not great. I did think the room would be bigger. But we still did have an enjoyable time & everything you need was right on site. I...

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Helpful?
Thank MrsTepeTravels
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning becaustralian Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Queenstown. It is great to hear you enjoyed your stay and some peace and quiet. I do hope I can welcome to back in to the hotel in the near future. Kind regards Donna Stewart General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $217 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Luxury Hotel in Queenstown
#21 Romantic Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
14 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Waterfall Wing was quiet and room adequate. Lake view wing much more expensive.”
 of 5 bubbles wkiser44, 4 Dec 2016 | Read review
“We were in lakeside wing on 3rd floor. It was quiet and you can park your car in the basement of your wing.”
 of 5 bubbles Alister1960, 23 Nov 2016 | Read review
“A room with a lake view would be outstanding if you planned on spending enough time in your room to warrant the extra cost.”
 of 5 bubbles stevefZ8204MQ, 22 Nov 2016 | Read review
“We were in Forrest on the third floor at the end of the hall. The third room from the end had a bigger balcony but it was lovely and QUIET.”
 of 5 bubbles 302marybethg, 22 Nov 2016 | Read review
“Request a room with a view, it will be worth it”
 of 5 bubbles acmp7577, 14 Nov 2016 | Read review
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