We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Mercure Resort Queenstown

Booking.comUS$82*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$122*
US$82*
Great Deal
US$100*
US$100*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Mercure Resort Queenstown
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,354 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,235: English reviews
Start your review of Mercure Resort Queenstown
 Click to rate
Reviewed yesterday NEW

Travelling with my husband and 2 small children we booked a garden view room but when we walked in and saw the amazing view we paid the extra to upgrade to lake view. The room and service was fantastic. We had the buffet breakfast one morning which was good. The hotel was a bit out of town and was a...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank nikmar2017
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear nikmar2017 We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback, not just about the great view but also the fantastic service and I am delighted you enjoyed your breakfast. I will share your comments with our team. I am sure that this feedback will serve...

Dunedin, Otago, New Zealand
HOTEL’S FAVOURITE REVIEW
Reviewed 27 March 2017

This was our second stay at the Mercure, and we impressed at the recent renovations to the rooms. Lovely views, but was a short distance from town so we made use of the half hourly bus service to get down to the Lake front. The pool was a nice touch, and the meals we enjoyed at the restaurant (both breakfast...

 Report
Helpful?
2Thank Cath H
About Hotel's Favourite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Cath H Thank you for choosing to stay with us again here at the Mercure Queenstown, it is always heartening to have our valued guests return to the hotel. The views are widely publicized and are always appreciated by our guests whether it be for the first time or in your case a repeat visit. Glad you took advantage...

Athenree
Reviewed 2 days ago NEW

Great value and I will continue to go back. The rooms are clean and a good size with a bed to match. the views from my room and the restaurants could not be better. Meals and service were faultless. Free parking is also a pluss.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Allan S
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Allan S Thank you for your comments and we greatly appreciate that you keep coming back to stay with us. I will share your comments with the team especially the housekeepers and in particular with the F&B team, they will be excited that you have recognized their service and efforts. We look forward to welcoming you back to the...

Reviewed 3 days ago NEWvia mobile

This is a fantastic place to stay. The views (from the lake view rooms) are amazing. I could post a picture but it wouldn't do it justice. The rooms are large and nice and cosy warm. The bathroom was great, and shower pressure fantastic (& nice and hot). Free parking onsite, we never had a problem getting a carpark. The...

 Report
Helpful?
Thank Kelly C
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Kelly C You are most definitely more than Welcome to stay here again! The team will be excited by your comments especially my Engineer who takes tremendous pride in his hot water and strong water pressure, he will be chortling for days! The F&B team will also be delighted to know that you enjoyed your dining experiences at the...

Sydney, Australia
Reviewed 4 days ago NEWvia mobile

We stayed here for three nights and had a really lovely time. The staff are friendly, our room was modern and had a lot of amenities with a spectacular lake and mountain view. We had dinner at the restaurant (which has a wonderful view) and the food was great with reasonable prices. The only two cons would be the parking...

 Report
Helpful?
Thank Celeste P
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Celeste P Thank you for choosing to stay with us and providing us with both positive and constructive feedback, we appreciate all and any feedback and yours is no exception. The Chef will be happy you appreciated the value for money his menus offer and despite the fact they will always play second fiddle to the views he will...

Cardiff, United Kingdom
Reviewed 4 days ago NEW

We stayed at this hotel as part of our Grand Pacific tours. The hotel has great views from the restaurant/Dining areas. There is self service Laundry room. The rooms are comfortable and clean. Distance from town centre is a bit of a track by foot but there is paid bus service from outside the hotel. It will take 30 mins...

 Report
Helpful?
Thank 1globetrotter16
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear 1globetrotter16 We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Umina Beach, Australia
Reviewed 6 days ago NEWvia mobile

The best thing about this place is the buffet breakfast. The food was great and the views were awesome. The hotel is up the hill and a bus can take you into town. There is minimal parking in town so you're best to take the bus. They come every half hour or so. I was in a garden facing room...

 Report
Helpful?
2Thank Katie D
Queenstown, New Zealand
Reviewed 1 week ago via mobile

The hotel offers fantastic views of the lake and visiting during Fall it was almost as we had the hotel to ourselves. Elodie at the front desk made checking in a breeze and made our visit feel warm and comfortable. We would definitely come back again again on our next visit to Queenstown.

 Report
Helpful?
Thank justinski11
Arnhem, The Netherlands
Reviewed 1 week ago via mobile

First time that I stayed here, but I liked it, Especially the rooms with the nice water view. It is little bit far from the city centre though. I Will definitely come back on my next visit to beautiful Queenstown

 Report
Helpful?
Thank Erik-Jan1970
Koh Chang
Reviewed 1 week ago

We stayed here for 3 nights. As a member of the Mercure loyalty programme I have stayed at their hotels all over the world. This hotel confirmed that I need to move to another hotel group. The hotel was probably an excellent facility many years ago. It is now in need of updating and modernisation. The corridor to our room...

 Report
Helpful?
1Thank R B

492 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (443)
Viewed
Room/Suite (85)
Viewed
View from Room (73)
Viewed
Hotel & Grounds (43)
Viewed
Pool/Beach Area (14)
Viewed
Dining (37)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (21)
Viewed
Other (168)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (49)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (17)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (6)
Viewed
Other (17)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Queenstown hotels
1.9 km away
Novotel Queenstown Lakeside
Novotel Queenstown Lakeside
#21 of 58 in Queenstown
3,072 reviews
1.3 km away
Hotel St Moritz Queenstown - MGallery Collection
7.1 km away
Hilton Queenstown Resort & Spa
Show Prices
Show Prices
Show Prices
0.3 km away
Heritage Queenstown
Heritage Queenstown
#23 of 58 in Queenstown
1,516 reviews
2.8 km away
Pounamu Apartments
Pounamu Apartments
#11 of 58 in Queenstown
1,370 reviews
7.2 km away
DoubleTree by Hilton Hotel Queenstown
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $98 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Priceline, Hotwire, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view on the 3rd floor”
EmmaL827, 10 May 2017 | Read review
“A room with a view of Lake Wakatipu!”
FelicityJohannesburg, 18 Apr 2017 | Read review
“Request an upper floor, room 402 was great”
  • 402
jakebrake54, 14 Apr 2017 | Read review
“Ask for room facing the water; sign up for loyalty program for free wifi.”
732adim, 12 Apr 2017 | Read review
“Lake facing if you can book early and it is expensive”
Drsabharwal, 12 Apr 2017 | Read review
5 of 5
Booking.com
US$82* /night
View Deal
MercureUS$100
Expedia.comUS$100
HotelQuicklyUS$122
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates