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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,265 Reviews from our TripAdvisor Community

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Showing 1,155: English reviews
Dunedin, New Zealand
Reviewed 2 days ago NEW

Staff were very professional, friendly and helpful. Very impressive restaurant and lounge bar area. Rooms very nice with beautiful views. Parts of it are dated, however this is not a major issue, and the big windows with the lovely views make up for that. Swipe cards did not always work however staff dealt with this immediately. Some parts were not...

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Helpful?
Thank sjhampton58
Mumbai (Bombay), India
Reviewed 2 days ago NEW

The hotel has definitely got a perfect view of the lake. The resort looked little short staffed however, everyone were pretty helpful and attended to all sort of queries. The staff at reception were wonderful and attended to all the requirements be it activity booking, housekeeping, helping with bags, etc. Gurpreet at the reception helped us generously while i lost...

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Thank pswetaagarwal
Reviewed 2 days ago NEWvia mobile

I am sitting on the balcony of my hotel room (room 011) writing this review and I'm having a hard time staying focused on the task because the views are so breathtakingly gorgeous! The room is large and well appointed (including very effective room-darkening blinds that help with those long summer days when the sun rises very early and sets...

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Thank Geoff G
Sydney, Australia
Reviewed 2 days ago NEW

Nice neat and clean room. Very good customer service. Staff at the reception was very co-operative and helpful. Location of the hotel is very good. It was good value for the money and had a very satisfying stay at the hotel.

Review collected in partnership with Accorhotels.com
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Thank ahlawat_bijendra
Reviewed 3 days ago NEWvia mobile

My friend and I stayed here for 4 days in September and couldn't have wished for a better place to call home on our adventure. The hotel itself is stunning with the most beautiful views from our window. The staff went above and beyond to make my friend and I feel like queens. The restaurant food was the best in...

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Thank ddemers85
A TripAdvisor Member
Level Contributor
12 reviews
5 hotel reviews
Reviewed 4 days ago NEWvia mobile

Having been in NZ for 3 weeks this was the oldest most dated room. It did the job, but it just felt old. The TV was dated and reception poor, there were only 5 or 6 channels available. No free wi-fi either. My room was quite a walk from the lobby and when I used the guest laundry I think...

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Thank A TripAdvisor Member
Melbourne, Australia
Reviewed 4 days ago NEW

We didn't want to leave!!! We stayed here four nights during our trip around the south island and had the most amazing time - thank you to the staff for amazing customer service and making our stay so memorable. The room had a stunning view of the lake and mountains, we were on the highest level (4) as per my...

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Thank echidna72
Kakanui, New Zealand
Reviewed 5 days ago NEW

We booked via hotel.com - got a good rate for a Queenstown hotel for a one night stay for family of four. About a 15 minute walk into the centre (beware there is a steep hill but also a public bus service if required). Good sized family room in super clean condition. Reception staff were very helpful and we had...

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Thank DanieWigzell
Los Angeles, California
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Thank UD33
Sydney
Reviewed 1 week ago

Family of 4 (both kids <8 yrs); three days in Queenstown as part of a January holiday. The hotel is just off the main streets of Queenstown (which means less congestion and noise) but still very close to the hustle and bustle (and food options!) Pros: Front desk service friendly; modern, well furnished room, decent on-site breakfast options; treated the...

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Thank NowMoreWellTravelled

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $124 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Travelocity and ACCOR so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
12 questions
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Waikerie, Australia
1 month ago
Bethany Beach, Delaware
Sacramento, California
9 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor facing the lake”
 of 5 bubbles echidna72, 16 Jan 2017 | Read review
“You've got to ask or a lake view room - stunning views!”
 of 5 bubbles DanieWigzell, 15 Jan 2017 | Read review
“Rooms on level one were very quiet”
 of 5 bubbles NowMoreWellTravelled, 11 Jan 2017 | Read review
“Request a room with lake view”
  • King Bed
 of 5 bubbles RCtraveler1, 9 Jan 2017 | Read review
“Get lake facing room.”
 of 5 bubbles GandhiFamily, 9 Jan 2017 | Read review
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