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Mercure Resort Queenstown

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1,219 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Queenstown
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Showing 1,114: English reviews
Auckland Region, New Zealand
Reviewed 11 September 2014

Mercure resort has one of the best views among all hotels I have stayed. The views from the room/restaurant was to die for. Resort definitely needs some renovations but the staff are vary friendly & helpful and make up for anything that is lacking. This is a perfect place for families who are looking for some peace in the Queenstown,...

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Helpful?
Thank Lucky83m
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely positive review. We are especially happy you have highlighted how welcoming we are to families and that our facilities certainly add value to a family holiday. We do hope to welcome you back on your next trip down South. Kind regards, Michelle Dent, Mercure Queenstown

Mossburn, New Zealand
Reviewed 11 September 2014

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Thank okaneclan
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Vientiane, Laos
Reviewed 8 September 2014

Located just outside Queenstown. You can catch the local bus directly outside the resort into town (recommended as hill is steep to climb!) If you have a hire car should be fine. Clean and well maintained. Friendly reception staff. Towels forgot to be replaced daily but when we called reception, they offered us new ones right away. Would stay here...

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1Thank Rosemary A
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you enjoyed your stay and look forward to you returning to us soon, Kind regards, Michelle Dent, Mercure Queenstown

Dunedin, New Zealand
Reviewed 4 September 2014

Although my family and I only stayed for a night at Mercure Resort Queenstown, we felt very satisfied. We enjoyed a beautiful view from our bedroom. One thing that could be improved is to provide a shuttle bus from the hotel to the downtown. Anyway, we would be happy to stay there again.

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Helpful?
Thank Agastya L
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you enjoyed your stay. Please note on your next stay we have the Connectabus which come to our door every 30 minutes and returns from town every 30 minutes which make it really convenient to get to and from downtown. The cost is a nominal $6.00 return. Kind regards, Michelle Dent, Mercure...

Perth
Reviewed 2 September 2014

We (2 adults and 2 children) stayed in a family room (2 queenbeds in a one room with ensuite bathroom). The view was spectacular. The thing I like about Mercure is you always know what to expect. Yes the hotel is a little old but the service was very good, clean linen etc. Luca in the bar was great: a...

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Thank PerthLivingLife
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are thrilled to see you will return to us on your next trip to Queenstown! We look forward to welcoming you, Kind regards, Michelle Dent, Mercure Queenstown

Glasgow, Scotland
Reviewed 1 September 2014

Stayed 2 nights at the Mercure with my wife in March 2014. The room was comfortable - we hadn't paid for a lake view and had a view of the gardens. Breakfast was good, as was a meal we had in the dining room. Our favourite aspect of the hotel was the view of the lake (and the Remarkables mountains)...

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1Thank Ronboy_EK
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you enjoyed the sensational views afforded to us by our location. We are thrilled you enjoyed the team’s hospitality. Kind regards, Michelle Dent, Mercure Queenstown

California
Reviewed 31 August 2014

Just stayed 2 nights at Mercure Queenstown. About 5 min driving out of the city and right on the lake. Fabulous view. Great service by Mauricio at check in and by Fernando in the morning breakfast area. Super kind and professional gentlemen who take excellent care of their guests and are a credit to the staff Also thumbs up to...

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Thank mettebk
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely review. Our team all have a culture of pure hospitality and professionalism so it’s great to have you name a few of the stars! Kind regards, Michelle Dent, Mercure Queenstown

Adelaide, Australia
Reviewed 29 August 2014

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Thank RBeige
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Reviewed 26 August 2014 via mobile

It's a little out of town, but not too far. The rooms are extremely comfortable and housekeepers do a fantastic job. Beds are super comfortable. The view is stunning - ensure you book a Lake View room, if you don't you will waste an experience. Bathrooms in need of a Reno but who cares especially when everything else is so...

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Thank Andrea C
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely positive review. Our main aim is to have our guests enjoy a comfy bed and wonderful night’s sleep so we are so please you enjoyed our beds and rooms, come back soon!, Kind regards, Michelle Dent, Mercure Queenstown

Sydney, Australia
Reviewed 23 August 2014

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1Thank Sweta C
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $131 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view!”
 of 5 bubbles phvor4, 2 Dec 2016 | Read review
“It depends what you like.”
 of 5 bubbles ChantalYolande, 30 Nov 2016 | Read review
“Go for a lake view room”
 of 5 bubbles EricC42, 28 Nov 2016 | Read review
“Rooms on higher floors have a lakeview.”
 of 5 bubbles 984evelyns, 28 Nov 2016 | Read review
“Ask for a room with a lake view”
 of 5 bubbles SCT0356, 23 Nov 2016 | Read review
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