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Heartland Hotel Queenstown

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Heartland Hotel Queenstown
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540 Reviews from our TripAdvisor Community

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Showing 461: English reviews
Southland Region, New Zealand
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Stayed in room on top floor. What a view of Queenstown lake and the Wharf. Very large comfortable bed, very clean and good size room. Staff very pleasant and helpful. Free Wi-Fi. Great range of food for Breakfast. Recommend Heartland for accommodation.

Helpful?
Thank Jude M
Visakhapatnam, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

when we reached the hotel the rooms are ready , we are very happy with the facilities offed by the hotel , the hotel staff are very friendly as we Indians like some spice food when we asked the chief to serve with some spice , chief called us and asked the taste Location wise its near to the market... More 

Helpful?
Thank pavanbhaskar1234
Santa Cruz, California
Level Contributor
14 reviews
4 hotel reviews
Reviewed 6 days ago NEW via mobile

Hotel is well situated for walking to the downtown area. It was also easy to drive to and no problem parking. Hotel staff were all very nice and helpful. On the negative side: rooms need a renovation- bathroom doors and ceiling need new paint. Walls were thin and noise from driveway could be heard in the room late at night/early... More 

Helpful?
Thank swimgirl106
Lahaina, Hawaii
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

If you want views (from the right room!) then this place is great. HOWEVER if you don't like walking up VERY STEEP HILLS then this is not for you. I am a senior and was totally exhausted by the time I climbed that hill from town to the hotel.

Helpful?
Thank mauijazzy
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear mauijazzy, Thank you for your review. I'm happy you enjoyed the hotel views. You are not wrong about the hill, whilst it is 5 minutes to town downhill its a steady 10 minute walk back up the hill with a decent incline - Usually I would recommend it if you have indulged in one of the many eateries in... More 

Level Contributor
14 reviews
6 hotel reviews
Reviewed 1 week ago via mobile

I stayed here because their scenic suites partner was fully booked when I wanted a room. For what I paid, my room was more than satisfactory. The decor was somewhat dated but could be considered slightly retro, the room was clean, the bed was fine. There was no chair at the desk, only an otter man type stool and I... More 

Helpful?
Thank Rotchy04
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Rotchy04 Thank you for your review. I'm glad you found our hotel reasonably priced and it met your expectations. Hope to see you again! Brett. More 

Toowoomba
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago via mobile

Arrived in Queenstown having had our check in luggage soaked in curry (from another passenger) on the plane to a piece of paradise We were able to go straight to a free room hours before our official checkin time, unpack and wash our belongings. Super friendly and helpful. The incredible views from our balcony over the lake also helped make... More 

Helpful?
1 Thank scc749
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear scc749, Thank you for your review. I'm really happy to read that the team looked after you on check-in and that you were fortunate to get one of the amazing views from our rooms. Look forward to seeing you again soon. Regards, Brett. More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

I stayed in what I'd call a basic motel room. It was clean but this part of the building is getting a little tired. Having said that, it's not as bad as some and not as expensive as others. Service was friendly enough and they handled a foreign tourists complaint quite well from what I saw. I'd go back, but... More 

Helpful?
Thank willowdog9
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear willowdog9, Thank you for your review. Glad to read you found our service friendly and product clean, even if you did feel it was tired. I hope we can see you again soon. Regards, Brett. More 

Richmond, Australia
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 October 2016 via mobile

We found mostly negatives in this hotel. The most positive aspect being close to the township of Queenstown . Our room was also mostly clean. Apart from The lobby area the place is generally run down , with a lot of the rooms having broken or damage to the blinds quiet clearly seen from the outside. The mattresses are extremely... More 

Helpful?
Thank Jules592014
Dili Timor Leste
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 October 2016

The staff working at Heartland Hotels are all so friendly - from the person I rang up and booked with, to the reception staff who greeted us, to the cleaning staff. Thanks, it makes a big difference to have a friendly welcome. We booked a room specifically for the view and were not disappointed. If it had been warmer we'd... More 

Helpful?
Thank JeffnRach
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear JeffnRach, Thank you for your kind review. I'm really happy to read you had a good stay with us. Weather is a bit temperamental in a location like Queenstown, one minute it can be sunny then the next snowing! Glad that you got to soak in the scenery from your room, its an amazing sight. Hope you enjoyed your... More 

Kochi
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 October 2016

The Hotel is well located but to get to the city center and back the road is a good incline but a good walk. The rooms are comfortable. Cars are parked all over and in front of the rooms and makes walking out from the room bit tight. The breakfast is a well spread and good. The room has good... More 

Helpful?
Thank oyitty
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear oyitty, Thank you for your review. Glad to read you had a satisfactory stay overall! Sorry that the parked cars caused some concern. Views are stunning here in Queenstown, we are very lucky. Regards, Brett. More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Hillside Brasserie
The Hillside Brasserie
Cuisines: Australian, French
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $166 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland Hotel Queenstown 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Hotel Style:
#5 Best Value Hotel in Queenstown
#7 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#23 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Queenstown staff and other travellers.
6 questions
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Questions? Get answers from Heartland Hotel Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the top floor, the view is fantastic.”
 of 5 bubbles 11JudeM, 2 Dec 2016 | Read review
“with family its best hotel and if you got the mountain side its wonderful in day light or ninght”
  • photo in the room
 of 5 bubbles pavanbhaskar1234, 28 Nov 2016 | Read review
“Sorry forgot my room number, but ask when booking for a lake view room.”
 of 5 bubbles mauijazzy, 27 Nov 2016 | Read review
“Room 425 had excellent views as it's a corner room.”
 of 5 bubbles JeffnRach, 14 Oct 2016 | Read review
“There are no lifts in the hotel. But may not be much to climb.”
 of 5 bubbles oyitty, 13 Oct 2016 | Read review
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