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Sofitel Queenstown Hotel & Spa

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Sofitel Queenstown Hotel & Spa
Sofitel Queenstown Hotel & Spa
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1,433 Reviews from our TripAdvisor Community

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Showing 1,372: English reviews
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Newtown, Pa
Reviewed 2 days ago NEWvia mobile

As you can see, it's all about being in the midst of it all. Our room was facing the lake which allowed us to view paragliding, boats and amazing scenery . We were in walking distance to hiking trails, biking trails, waterfront and the the base of the gondola. This is not a big city, it's small but more restaurant...

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Thank Newtown_PaShopper
Sydney
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016 via mobile

My husband and I stayed at Sofitel Queenstown for 5 nights in October, this was our third stay. We were upgraded to a room with lake and gorgeous mountain views (610)…Thank you Sofitel! The room was very spacious, clean and well appointed. The staff at reception was very helpful & friendly and made us feel very welcomed. We travel to...

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1Thank Gia24
About Hotel's Favourite Review
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Gia24, Thank you very much for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. It was a pleasure to welcome you back and to hear that you enjoyed the views from your room and our central location. I will share you review with our staff, I am certain your comments will be an...

Saint Louis
Reviewed 3 days ago NEW

Great location in Queenstown. Central in the city and really outstanding hotel. The breakfast buffet rocks with included eggs, hot items,cereals, meats and cheeses, and lots of bread and options. The only drawback was the expensive parking and loud all night partying noise from the bar across the court yard. highly recommend and would stay here again, walking distance to...

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Thank Andrew K
Queenstown, New Zealand
Reviewed 5 days ago NEW

We stayed here last year after winning the room in a prize. It was absolutey amazing. The staff were very nice and the room was devine. We went down in the morning for the buffet breakfast which is also open to the public. The food was excellent. Well worth the visit

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Thank JuliaMilley
Irvine, California, United States
Reviewed 5 days ago NEWvia mobile

Kudos to the staff here. From the first day we felt welcomed here on our first visit to New Zealand. The hotel is immaculate, rooms have a nice touch, and the service is top notch. We had food delivered and before I could ask for silverware the front staff was asking for plates and utensils from the dining staff. We...

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Helpful?
Thank Michael G
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Michael G, Thank you so much for sharing your feedback on your recent stay at Sofitel Queenstown Hotel & Spa. We very much appreciate your comments and I have shared them with Julie and the rest of our Ambassadors. I am delighted to read that you and your family had such a fantastic time with us and how much...

United States
Reviewed 6 days ago NEWvia mobile

I have been to Queenstown several times and stayed at other very nice hotels. Some more expensive than this and some not. This hotel was clean and nice. However, I should NOT have let a travel agent book the room. I paid almost double the price that the price on their website and breakfast was not included. Online and on...

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Thank 729travel
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour 729travel, Thank you very much for sharing your feedback with us. I am glad to know the room was up to your expectations however I am sorry to read about your experience booking through a travel agent, please accept a sincere apology. I would like to bring to your attention Accor's Best Price Guarantee, which ensures you will have...

Reviewed 1 week ago

Hotel was really nice, staff was very nice friendly, and accommodated our late flight out the next day. The manager on duty went above and beyond-i forgot her name! The concierge chilled our refrigerated items upon check-in. The hotel breakfast was top notch and was included in our stay. We stayed in a suite with a living space and huge...

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Thank jody s
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Jody S, We very much appreciate you taking the time to to share your recent stay at Sofitel Queenstown Hotel & Spa and for highlighting our Ambassadors attentiveness. I am thrilled to read that you had a Magnifique experience and enjoyed your beautiful Prestige Suite and breakfast. Once again, thank you for your comments, we look forward to he...

Mississauga, Canada
Reviewed 1 week ago via mobile

Service, service, service. Large elegant rooms, with french doors that open to let in the beautiful mountain views and fresh site. Best hotel coffee ever in room. Large jacuzzi soaker tub to ease the aches away.

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Thank bdorrington
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Bdorrington, Thank you very much for your lovely comments regarding your recent stay at Sofitel Queenstown Hotel & Spa. We very much appreciate your feedback and look forward to the privilege of welcoming you back. Sincerely, Vincent Macquet General Manager

Cincinnati, Ohio
Reviewed 1 week ago

We were disappointed in the Sofitel, especially given we stayed there the most nights during our trip to South Island. It's a beautiful property and conveniently located right off main streets downtown but didn't feel special. Service was good but not overly attentive. Our first day we left info with the concierge about changing one of our travel reservations and...

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Thank luv2travelgrrl
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Luv2travelgrrl, Thank you very much for taking the time to share your experience with us. I am very sorry to hear that your last stay was less than Magnifique. We sincerely thought the card signed by several of our Ambassadors along with a chocolate platter as a gesture to celebrate your Anniversary, would be of your liking; please accept...

Houston, texas, USA
Reviewed 1 week ago

A very nice hotel close to everything, go up the hill a hundred meters and you take the gondola, or down and your on the lake. The rooms are a good size and plush and the service is good. We arrived early and they stored our luggage until sometime after lunch when we were able to get into the room....

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5Thank jsthouston
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Jsthouston, Thank you very much for having taken the time to share your experience at Sofitel Queenstown. It is a pleasure to read that you enjoyed your time with us and look forward to the opportunity of welcoming you back. Kindest regards, Vincent Macquet General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 

Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $226 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
#6 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Queenstown Hotel & Spa staff and other travellers.
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Questions? Get answers from Sofitel Queenstown Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here for the view”
 of 5 bubbles luv2travelgrrl, 19 Mar 2017 | Read review
“high floor but no views from any rooms.”
 of 5 bubbles lordcave, 1 Mar 2017 | Read review
“All rooms are good.”
 of 5 bubbles delb0inz, 28 Feb 2017 | Read review
“Ask for a room with a lake view”
 of 5 bubbles Brycee10, 5 Feb 2017 | Read review
“lake view room, they definitely have them”
 of 5 bubbles Bobik, 29 Jan 2017 | Read review
5 of 5