From the time we arrived we loved this place. The service was excellent. So friendly & very helpful staff. The rooms were spacious, modern & clean. The shared lounge areas were warm & inviting to share a drink outside your room. A really nice vibe around this boutique hotel. We would highly recommend this place for a unique experience
From start to finish this was a truly lovely stay - this new hotel is beautifully appointed, our 'standard' room was fabulous, there is a wine bar right next door so NO need for driving as you're in the middle of Orange CBD ... yet is absolutely quiet for sleeping in. The breakfast was truly foodie gourmet and the staff were so polite and helpful. It's totally worth the splurge to stay here, we had a fabulous time!
We booked this hotel to stay 2 nights. On our travel to the area, my wife experienced a serious incident resulting in her being taken to hospital and then medically transferred further to access critical medical care. To ensure we did not inconvenience places we had booked we immediately advised all further bookings for restaurants and accommodation. Understanding the seriousness of our predicament, all suppliers were fabulous with the exception of The Byng. Surprisingly the accomodation we had already checked in to on the evening of the incident, when informed we were being transferred to a bigger hospital, without asking they returned our accomodation charge. They have since followed up several times to enquire on progress. I notified The Byng on Tuesday evening approximately 44 hours before our arrival and explained what had occurred. To my surprise I was advised I was within the 48 hour cancellation window and we would be charged. After discussion, advised that if they resold the room we would receive a refund. Five days after when we were due to arrive I chased the property to be told that they had resold one evening and we would receive a refund of one night. After discussing my total surprise I was advised they would speak to the owners. Shortly after I received a call saying they would not be offering a full refund as per conditions but as a gesture they would provide us with a credit. Considering we live 1000 km away and my wife will be unable to travel for many months, I found the offer offensive. In hospitality it is about reading a situation and understanding that things may occur outside of peoples's control. This total lack of empathy shown by the hotel has left us with a very bad impression of the property and those who make the decisions.…
A most welcome addition to the Orange scene. The Byng Street Hotel is perfectly located within walking distance of some of the city's best restaurants and shops. We had a suite in the original house - a cleverly renovated and delightful, sunny room with a large lounge room, a welcoming gas /flamed fire for winter and a large, sunny private balcony. It was well worth the extra cost involved. The king size bed was extremely comfortable and he room was specious. Staff are helpful and friendly and the breakfasts served in a small dining room are top quality. A light supper delivered to the rooms are a nice touch. There is off street parking for each room . All in all, it was a delightful short break experience.
We stayed in a suite in the modern wing. It was utterly delightful. So often modern buildings are bland boxes. This was funky, full of atmosphere and of a high standard. Everyone was very welcoming and attentive. Little touches added to the charm, such as a turn down pot of tea being delivered to our room; a lovely surprise. The only thing I would change is that the water wasn’t hot enough for a pre-bed bath. A shame as the bathroom is luxurious and the bath was very inviting. Overall though I highly recommend this hotel. One of the best we have stayed in (and we have high standards!).