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Cypress Lakes Resort By Oaks Hotels & Resorts

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Cypress Lakes Resort By Oaks Hotels & Resorts
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972 Reviews from our TripAdvisor Community

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Showing 966: English reviews
Coonawarra
Reviewed 4 August 2015 via mobile

The 1 bedroom villa was great, lots of space and clean. Bathroom was huge! The restaurant Bodega had nice food and the buffet brekkie sufficient, if a little pricey (book a $25 voucher the day before). Very quiet and relaxing.

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Helpful?
Thank Leah P
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Leah P Thank you for your review. I am glad to see your positive comments on the one bedroom villas and our Bodega restaurant. We hope you will return again soon.

Sydney
Reviewed 4 August 2015

My husband organised a weekend away for myself and a friend in mid July. We had previously stayed at Cypress Lakes with no issues and most of the issues we experienced this time I let slide and would have continued to leave be were it not for the complete lack of service I have received since leaving the hotel and...

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6Thank FJCSR
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello FJCSR, I am sorry to read your review of our property. We do have a procedure in place for staff to ring and confirm all weekend bookings. The request to not contact yourself is being looked into to ensure that this type of incident does not occur again. The Housekeeper team are required to remove all laundry bags, and...

Sydney, Australia
Reviewed 2 August 2015 via mobile

Spent a Friday and Saturday night here when we decided to make a long weekend of attending a winery dinner on the Saturday night. The Resort is well located and the two bedroom villa we had was prefect for the three of us and provided very comfortable and adequate accommodation. There was plenty of space for the three of us...

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Helpful?
Thank 23PeterJ
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hi 23PeterJ, It is always great when guests can make a long weekend in the Hunter Valley. Our resort is so close to the wineries that it makes an ideal base of operations. I am glad to hear that the accommodation was exactly what you needed for your stay. Our breakfast is a great inclusion and is well worth making...

Reviewed 2 August 2015 via mobile

My work had a 2 day sales conference here recently. The toilets at the conference centre had not been cleaned in weeks, stank and there was no toilet paper or hand towels and bins were full. Whilst the main reception area, restaurant, bar and lounge were quite warm and welcoming, it too had not been cleaned properly in a very...

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Helpful?
2Thank Scott M
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Scott M, I am sorry to hear that your stay was less that great. Our cleaners run a tight ship, but sometimes things get missed, we have passed on your feedback to our housekeepers and they take all feedback seriously. Our villas are spread out over our vast property. This is to create a private and secluded experience for...

Christchurch
Reviewed 2 August 2015

The room we got was a little disappointing, seems there are so many options you definately get what you pay for here. Coming from NZ for the first time to Hunter Valley, we had expected a bit more of a modern room. On the up side the meal at the restaurant was lovely and a $25 breakfast deal set us...

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Helpful?
Thank BPixie
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello BPixie, I am sorry to hear that your stay was not as memorable as it could have been. We are in the process of upgrading and refurbishing our villas and do have some that have already undergone this work. Glad to hear that your meals were lovely and that you were able to enjoy the many wineries that are...

Sydney, Australia
Reviewed 30 July 2015

2 bedroom apartment style rooms are perfect for friends sharing, especially as we get older! Some of the rooms are a bit tired but the resort is otherwise in good shape. The breakfast (included in our deal) was good, not great, but covered everything we needed & a nice touch was offering eggs done to your requirement. We had 4...

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Helpful?
1Thank Maxinmolly
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hi Maxinmolly, Our two bedroom villas are great for a getaway with friends. I am glad that the breakfast was enjoyable, our restaurant is always working to make the dining experience all that it can be. I am glad that you experienced the great Hunter Valley weather, you are right, the stairs can be tricky in rainy weather, but we...

Sydney
Reviewed 28 July 2015 via mobile

We did not plan to stay at hunter valley so book last minute and found good rate for Cypress Lakes Resort. This place is huge. We booked the 2 bedrooms apartment. The place is well looked after and clean. We had a walk in the morning with our kids and seen few kangaroos around the fence. Definitely will go back.

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Helpful?
Thank 25Rosie
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

A last minute getaway! Lovely! I am so glad to hear that you saw some of our kangaroos. They are a great feature of our resort. We can’t wait to see you again.

Sydney, New South Wales, Australia
Reviewed 28 July 2015

We spent a Monday and Tuesday at this Resort....in July 2015 ...The main reception was quite warm and inviting.... but the rooms left a lot to be desired....friends had warned us about this joint... but we tried it anyway.. we asked for a refurbished room and was politely told that everything would be done to accommodate our request this didn't...

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3Thank Zeta H
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Zeta H, I am sorry that your stay was not as enjoyable as it could have been. We do have limited refurbished villas but we do try and upgrade guests as often as possible. Our resort is very spread out to encourage a sense of privacy and seclusion. I am sorry that there was incomplete cleaning done on your...

Sydney
Reviewed 26 July 2015

Our family of 4 had a two bedroom villa on one level for 3 nights (villa 611). We too were hesitant about staying here after reading the reviews but were pleasantly surprised.On booking, I was advised that all the newly refurbished rooms were taken, but the room we were offered had been reburbished a couple of years ago. We found...

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Helpful?
Thank margusluke
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Margusluke, It is great when families stay at our resort. We have been steadily refurbishing our villas and are glad to see that they are standing up to the test of time. I am glad to hear that the breakfast was enjoyable for you and your family. I am sorry to hear that your experience of the Italian Buffet...

Townsville, Australia
Reviewed 25 July 2015

I booked a non refundable 3 night stay but after reading bad reviews I immediately regretted but couldn't cancel, however we were promised a refurbished room. We stayed in a quaint 1 bedroom suite the room wasn't modern but was spacious and suited the area and its surroundings. The deck faced out to bushland and felt very private despite the...

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Helpful?
Thank Betty_B_FNQ
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Betty_B_FNQ I am glad to see that you enjoyed yourself at our Resort. Yes, the balconies are rather private and create a great sense of peace and tranquillity in such a large place. I am sorry to hear that your Call & Collect items were delayed and I am glad that the staff could fix everything for you. Our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Golf Course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $215 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#7 Spa Hotel in Pokolbin
#10 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and other travellers.
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Questions? Get answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only a small fridge and limited kitchen facilities in standard villas. We brought an esky. Try Nana Kerr's Kitchen for a scrumptious brekky ”
 of 5 bubbles 689leannes, 19 Feb 2017 | Read review
“Plantation shutters on windows was great to allow some or all light into each room.”
 of 5 bubbles 55kimp55, 12 Feb 2017 | Read review
“Rooms nearer the main centre unless privacy then these in the 700s”
 of 5 bubbles 77smiley, 6 Feb 2017 | Read review
“Very quiet peaceful rooms”
 of 5 bubbles U681XCvincentd, 5 Feb 2017 | Read review
“The 2 bedroom villa selected provided 2 bathrooms which was so convenient especially for families. It also had a balcony with outdoor setting nestled amongst the trees. Perfect place to relax and unwind.”
 of 5 bubbles , 30 Jan 2017 | Read review
5 of 5