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Mercure Resort Hunter Valley Gardens

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Mercure Resort Hunter Valley Gardens
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808 Reviews from our TripAdvisor Community

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Showing 804: English reviews
Molong, Australia
Reviewed 2 days ago NEW

Took a group of 40 seniors to this resort and I cannot speak highly enough of the staff and the assistance they gave us whilst we were there. The rooms were spread all around the resort, some to far for some of the elderly but that's a learning curve for me. the rooms were spacious, the buffet breakfast was fantastic...

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Helpful?
Thank margotb228
Wangi Wangi, Australia
Reviewed 1 week ago NEW

Took my husband out for a breakfast treat. Food was good and a reasonable selection but don't go for a coffee or tea! At least 30 diners and only 10 coffee cups. The machine ran out of milk at least twice (I don't know how, no one could get a cup) and when cups were replaced they brought only 6....

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Thank Issies2015
Sydney, Australia
Reviewed 1 week ago via mobile

We chose this hotel based on its location near the Hunter Valley Gardens, shops and restaurants and it was certainly in a great spot. The rooms and the hotel in general were a little tired and could do with some updates but were clean and welcoming. There were no pool towels left in the pool area and not enough lounge...

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Thank ddo121007
Sydney, New South Wales, Australia
Reviewed 2 weeks ago

This is my second stay at Mercure HVG. The rooms, and especially the gardens, are well maintained. Breakfast in Reisling Room was included in the booking package (but no tomato juice!). A great central location for touring the Hunter, and so easy to walk to the Christmas lights in Hunter Valley Gardens

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1Thank Annie S
Belrose
Reviewed 3 weeks ago

20 of us stayed at the Mercure in October to celebrate our 35th reunion of a past Contiki tour.We had a fabulous time due to the excellent staff and accomodation .The Mercure is situated right in the heart of wineland and within walking distance of the Hunter Valley Gardens.The rooms are great with either a private balcony or a small...

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Thank paulcZ8287JN
Greater Sydney, Australia
Reviewed 3 weeks ago via mobile

The outside of the place was beautiful and check the people very helpful and nice, the room was not very big for deluxe and the pillow were not great but it was clean and tidy, the bath was big and all the jet worked. We used the pool area spa and pool this area was beautiful and keep well. We...

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Thank susanrU2781BO
Reviewed 3 weeks ago via mobile

A lovely relaxing family weekend here. I wouldn't call it 4.5 stars as it says on the website. Its more like motel style accomodation and I would be disappointed if I'd paid full rate of $300+ but I got a special some months ago. All that said, I would highly recommend it for young families. Great location. We haven't used...

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Thank Rachel_Sydney2012
MRHVG, Front Office Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Rachel_Sydney2012, Thank you for your review of your recent stay with us. We are delighted that you and your family enjoyed your stay and utilised most of the resort facilities. I am also pleased that our prime location was more than ideal for your family getaway in the Hunter. We look forward to welcoming you all back again soon....

Adelaide, Australia
Reviewed 3 weeks ago

This venue for breakfast is pretty similar to many hotel stay providers. A broad range of buffet style food was available complete with a range of juices. Sadly no tomato juice. The coffee machine does produce a nice fresh brew, but when dining room is full can lead to significant queue,

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Thank BenthePilot
MRHVG, Front Office Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear BenthePilot, Thank you for your review of our full continental and hot breakfast buffet. Even though we do not have tomato juice available with the rest of our juice selections, my staff would be more than happy provide tomato juice upon request. We look forward to welcoming you back again soon. Kind regards Alysha N Front Office Supervisor

Armidale, Australia
Reviewed 4 weeks ago

I have always enjoyed staying at the Mecure Resort HVG but I was disappointed this time by the general service and appalled by the cleanliness of the room (& bathroom). I spoke with the staff member at the desk when checking out so I will not labour the details. I was fortunate to have an upgraded room and love the...

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Thank Edwina R
Hallidays Point, Australia
Reviewed 4 weeks ago

Stayed her on our way home from Sydney. We were very happy with our choice, great central location, good size rooms & pleasant staff. It was a Monday night so not a lot of local restaurants open, we dined at the hotel & were very happy.

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Thank WayneM66
MRHVG, Front Office Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you WayneM66for your review, I am delighted to hear that your stay with us exceeded your expectations of our resort. I will pass your feedback onto the team which I am sure this will serve as encouragement to all to continually strive for high level for customer service and satisfaction. We look forward to your return visit. Kind regards...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Resort Hunter Valley Gardens

Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $149 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Hotel Style:
#3 Family Hotel in Pokolbin
#3 Spa Hotel in Pokolbin
#4 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Hunter Valley Gardens staff and other travellers.
2 questions
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3 months ago
11 months ago

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Questions? Get answers from Mercure Resort Hunter Valley Gardens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you cannot walk far ask for a room close to reception”
 of 5 bubbles margotb228, 4 Dec 2016 | Read review
“Ask for a ground floor room with the little courtyard as we did.”
 of 5 bubbles paulcZ8287JN, 15 Nov 2016 | Read review
“We had bottom floor so parked at the door. Short walk to restaurant for breakfast”
 of 5 bubbles J7033FDemilyr, 27 Oct 2016 | Read review
“Always request a room near the pool . Quiet, good outlook & easy parking”
 of 5 bubbles Simmy2016, 9 Oct 2016 | Read review
“Room 706 King Suite ..open fire in your own room in the winter always makes a stay more relaxing and enjoyable.”
 of 5 bubbles 801Happytraveller, 4 Jul 2016 | Read review
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