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510 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS HW Boutique Hotel
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Showing 492: English reviews
Eskilstuna, Sweden
Reviewed 14 January 2017 via mobile

When we arrived at the hotel the reception was closed for the night (8 pm) but they had arranged a key for us in a locked box so everything was solved smoothly. But when we went up to the room there was a big wet stain on the carpetfloor from the open refrigerator and another unidentified by the bed. Not...

Thank Susann A
BWHWBoutiqueHotel, Duty manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Dear Susann, I do sincerely apologise about your recent experience staying with us as this is unacceptable. I am very disappointed by what you have encountered as this is not up to our high standards of cleanliness that we strive for at Best Western PLUS HW boutique. I am pleased you enjoyed our location however were not satisfied with your...

Tamworth, Australia
Reviewed 11 January 2017

Disappointing given a great location, many small things that needed attention, staff were great but working in an old building that needs much work, WiFi not working, ice machine out of order, our unit door was difficult to open, car parking hard given January with full house. just another case of work needed on an expensive site.

Thank OleManMoz
London, England, United Kingdom
Reviewed 8 January 2017

Greeted by an unfriendly lady at reception, who seemed bored and frustrated. Wifi did not work - I spent about 2 hours trying to connect but with no luck I gave up which is not helpful for travellers like ourselves. The bed sheets seemed damp, the room needed a spring clean. The plus was the location and the spa baths...

Thank Hannahjane1001
BWHWBoutiqueHotel, Duty Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Hi There, Thank you for your comments regarding your recent stay at Best Western Plus HW Boutique Hotel Port Macquarie. I was disappointed to read that your stay did not meet with your expectations. I understand the disappointment considering the Wi-Fi- We are doing everything in our power to have this back up and working to its Hi-Speed as quickly...

Reviewed 6 January 2017

We stayed here for a weekend recently. Excellent location, overlooking a beach which was in easy reach to walk to. The Receptionist was first class, letting us look at the room before we confirmed our booking. Our room was clean and had plenty of room for us to relax. Bathroom facilities were also excellent. Continental breakfast was $15 extra. There...

Thank rsgoodwin
Reviewed 3 January 2017 via mobile

On check in we were informed that the wifi was a bit touch & go! It seems that this had been an issue for some time as there were notices all over the hotel. We were unable to connect to the wifi at all during our stay. You do not expect that in this day and age! Our room was...

Thank glenparke
Belfast, N. Ireland
Reviewed 29 December 2016

We stayed here for an overnight recently and we were disappointed by the room. The bathroom is in need of updating as is the rest of the decor. The only saving grace was tha lovely view of the beach. The hotel is a ten minute walk from the centre of town and restaurants.

Thank happy_to_travel_8
Country Australia
Reviewed 28 December 2016

Stayed for 2 nights. Room and bathroom was clean, but room was tight for space, and balcony was just too small (or the balcony furniture was too big). The plants had overgrown, so there was no view from our first floor room unless I stood on my tippee toes. Not enough power points, and WiFi was IMPOSSIBLE to connect to...

Thank Alpaca35
A TripAdvisor Member
Level Contributor
11 reviews
3 hotel reviews
Reviewed 23 December 2016 via mobile

Let's call a spade a spade. I think this is more a motel than a hotel. Just because it ticked a few boxes to be called a hotel, doesn't give it a hotel feel. The room is adequate for a 1-2nights stopover if you are passing through. The queen bed was too soft for me. Room is clean and accommodation...

Thank A TripAdvisor Member
Reviewed 21 December 2016

Fantastic Food and Service every time.amazing staff go out of their way to accomodate needs. Just fantastic place to stay when in region for business. We often have our business dinners in the restaurant now as the food is so good.

Review collected in partnership with Best Western
Thank J7272HAjohnw
Reviewed 16 December 2016 via mobile

It's nearly 2017 and you can find wifi in most remote places of the planet but not at Best Western HW - or, more precisely, it does not work and you can't reach technical support by phone, you have to email them. The family room we had was tiny and the bathroom even more. The only good point: it's clean...

Thank François_Bogacz

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Beachfront
  • Pool
  • Spa
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boutique beach-side hotel, offering Port Macquaries most spectacular views! ... more   less 

Additional Information about BEST WESTERN PLUS HW Boutique Hotel

Address: 1 Stewart Street, Port Macquarie, New South Wales 2444, Australia (Formerly Best Western PLUS HW Boutique Hotel)
Region: Australia > New South Wales > Port Macquarie
Price Range: $146 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS HW Boutique Hotel 4*
Number of rooms: 44
Reservation Options:
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Hotel Style:
#4 Business Hotel in Port Macquarie
#5 On the Beach Hotel in Port Macquarie
#9 Romantic Hotel in Port Macquarie
#12 Luxury Hotel in Port Macquarie
#13 Family Hotel in Port Macquarie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS HW Boutique Hotel staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS HW Boutique Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get better value for your money, try another hotel”
 of 5 bubbles johnmS5842HH, 24 Feb 2017 | Read review
“Level 3 toward the front of the build offer best views.”
  • View from the room
 of 5 bubbles krishneelk2015, 29 Jan 2017 | Read review
“Pay more for a Sea View”
 of 5 bubbles Hannahjane1001, 8 Jan 2017 | Read review
“Some rooms have balconies. Ours didn't. There is a lovely lounge you can relax in with 360 sea views.”
 of 5 bubbles rsgoodwin, 5 Jan 2017 | Read review
“Second floor would have a view of the beach.”
 of 5 bubbles Alpaca35, 27 Dec 2016 | Read review
5 of 5