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Waratah on York

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Waratah on York
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112 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Hong Kong, China
Reviewed 9 June 2016

This self-acclaimed 4-star "hotel" has no telephone, no available reception most time of the day, no working hairdryer, no fridge, no minibar, no warm milk to make your drink etc What it has are 1. blood stained curtain, 2. broken light (the only staff in the hotel has a new excuse everyday for not replacing the bulbs including: "shops are...

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Helpful?
1Thank leilaycl
srwickham, Owner at Waratah on York, responded to this review

Good morning, we are very sorry to hear you didn't enjoy your stay with us, Waratah on York is now under new ownership. so the staff are now my husband, daughter and I, we have been in the tourism industry for 6 years and strive for excellent customer service, we are taking on all your feedback to better our business...

Hobart, Australia
Reviewed 18 May 2016 via mobile

We stayed here for one night. No ironing board or hair dryer shower was mouldy - bed was the only thing that was great, no one at reception for quite sometime had to ring ! Not very welcoming. Overall very disappointed! Have stayed elsewhere in Launceston which was fantastic but felt let down by this place. Daughters stayed in a...

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Helpful?
Thank Marilyn039
srwickham, Owner at Waratah on York, responded to this review

Good morning, we are very sorry to hear you didn't enjoy your stay with us, Waratah on York is now under new ownership. so the staff are now my husband, daughter and I, we have been in the tourism industry for 6 years and strive for excellent customer service, we are taking on all your feedback to better our business...

Greater Hobart, Australia
Reviewed 8 May 2016

Unless you are really stuck for an accomodation option in Launceston I would not bother with this one. Customer service - questionable and verging on rude from the phone call saying 'where are you' and when will you be here' to being 'told' what time we had to have breakfast and to 'make sure you lock that door all the...

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Helpful?
Thank mckbrownlie2015
srwickham, Owner at Waratah on York, responded to this review

Good morning, we are very sorry to hear you didn't enjoy your stay with us, Waratah on York is now under new ownership. so the staff are now my husband, daughter and I, we have been in the tourism industry for 6 years and strive for excellent customer service, we are taking on all your feedback to better our business...

Hobart
Reviewed 7 May 2016 via mobile

After reading the negative reviews my expectations were not high but as i had already booked it was too late. We were pleasantly surprised when we arrived. Good location. Off street parking. The building was very neat and tidy. The receptionist was always nice to us and very helpful. The room was very spacious and the Victorian ambience prevalent. Yes...

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Helpful?
Thank ABlacky
srwickham, Owner at Waratah on York, responded to this review

Good morning, We are glad that you enjoyed your stay with us, Waratah on York is now under new ownership and are taking on all feedback to amend the negatives of the building and give it a new lease of life in the near future. we hope for you to stay with us again. kind regards Shane & Renaye.

Sydney, Australia
Reviewed 20 March 2016

A little disappointed when we first saw the place. The car park was off a very steep road and there was a lot of stairs up to reception. The manager / owner was very helpful and carried our biggest bag up the stairs for us. She gave us a ground floor and told us to park on the street outside...

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Helpful?
Thank P G
srwickham, Owner at Waratah on York, responded to this review

Good morning, We are glad that you enjoyed your stay with us, Waratah on York is now under new ownership and are taking on all feedback to amend the negatives of the building and give it a new lease of life in the near future. we hope for you to stay with us again. kind regards Shane & Renaye.

Reviewed 27 January 2016 via mobile

Me and my son went on a tour with the 'new world' tourist company. When we first arrived, the owner made us pay before we registered. When we first saw our room, we were shocked! Our room was dirty and disgusting! The next morning, we had breakfast. The advertisement said it was an all you can eat breakfast, but for...

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5Thank Kevin Y
srwickham, Owner at Waratah on York, responded to this review

Good morning, we are very sorry to hear you didn't enjoy your stay with us, Waratah on York is now under new ownership. so the staff are now my husband, daughter and I, we have been in the tourism industry for 6 years and strive for excellent customer service, we are taking on all your feedback to better our business...

Reviewed 28 December 2015 via mobile

To start with there was no receptionist so I have to contact the owner from the phone located at the hotel front door because also there was No in room telephone. Very inconvenient . Along the way when I walked from the entry to the hotel room You can see spiderweb every where from outside the building to in side...

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Helpful?
4Thank Miko J
srwickham, Owner at Waratah on York, responded to this review

Good morning, we are very sorry to hear you didn't enjoy your stay with us, Waratah on York is now under new ownership. so the staff are now my husband, daughter and I, we have been in the tourism industry for 6 years and strive for excellent customer service, we are taking on all your feedback to better our business...

Scarborough, Australia
Reviewed 18 November 2015

Originally we were booked into a heritage room at the Waratah on York. On arrival the nice lady on duty gave us a choice of rooms either the old heritage style room which meant climbing several flights of stairs, or stay in the new modern section in the premises in front of the Waratah called Areca. We chose the latter...

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Thank theharveyz
srwickham, Owner at Waratah on York, responded to this review

Good morning, We are glad that you enjoyed your stay with us, Waratah on York & Areca is now under new ownership and are taking on all feedback to better our business. we hope for you to stay with us again. kind regards Shane & Renaye.

Sydney, Australia
Reviewed 12 October 2015

We were led to believe from the web site that this was a 4 1/2 star old world B &B....A big let down from the minute we arrived, into a very industrial looking back entrance up lots of stairs, an unfriendly and shabby front desk with a clerk who demanded we pay before checking in, which we found odd, but...

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Helpful?
2Thank LouLesSydney
srwickham, Owner at Waratah on York, responded to this review

Good morning, we are very sorry to hear you didn't enjoy your stay with us, Waratah on York is now under new ownership. so the staff are now my husband, daughter and I, we have been in the tourism industry for 6 years and strive for excellent customer service, we are taking on all your feedback to better our business...

Hobart, Australia
Reviewed 7 August 2015

We had decided to take a break and get away for a few days. In winter, in Tasmania, this is not always easy as a lot of businesses, particularly restaurants, close during winter. I have to say though that it is improving every year. That said I decided on Launceston in the North of the State as I knew we...

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Thank TasMissy

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Amenities

Highlights
  • Free Parking
  • Breakfast included
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Waratah on York

Address: 12 York St, Launceston, Tasmania 7250, Australia
Region: Australia > Tasmania > Launceston
Price Range: $142 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waratah on York 4*
Number of rooms: 10
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Also Known As:
Waratah On York Launceston, Tasmania
Waratah On York Hotel Launceston
Hotel Style:
#15 Luxury Hotel in Launceston
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Questions & Answers

Questions? Get answers from Waratah on York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you wanted a special night the Deluxe honeymoon suite was beautiful”
  • Comfortable accommodation
 of 5 bubbles 454jennyk, 25 Jan 2017 | Read review
“Choose a room on the first floor for the best views and avoid the room outside the courtyard (opposite reception) if you're a non-smoker.”
 of 5 bubbles N7084ZBlindac, 18 Nov 2016 | Read review
“Top floors facing NORTH would have good views”
 of 5 bubbles southerncol, 8 Nov 2016 | Read review
“Ask for either a heritage room or a room in the modern building”
 of 5 bubbles barryhicks26, 28 Sep 2016 | Read review
“Choose a spa room.”
 of 5 bubbles PieterH705, 28 Jun 2016 | Read review
5 of 5