Nice enough place though we booked a two bedroom specifically so that we didn’t need to go to bed at 7pm with the kids. Annoyingly, the first “bedroom” is just the living room with a bed in it - which is fine - but most annoyingly is that there is a large window pane above the door between the second bedroom and the rest of the apartment - meaning that after the kids were in bed, we spent the rest of the night in complete darkness because any amount of light was visible from their room and would keep them awake. Just a needless and silly design flaw that really impacted the stay
Absolutely disgraceful customer service, pretty much got told that sounds like a you problem not a me problem after they had canceled our booking without any notice what so ever. Will never be coming back here.
Shameful Customer Service! On arrival on Friday night 11th March 2022 (Labour Day long weekend), we went to check in and it was brought to our attention after driving six hours to be here that our rooms booked for Friday and Saturday night, where not in the system! After showing the confirmation booking email sent by management back in January 2022 (which I received after calling and booking in the four rooms personally) with the apparent “manager at the time”. They managed to find my booking on “their old system”. That was when the original man at the front desk called whom I’m assuming was his wife to come to the front office, she asked why and said loudly on speaker “Well tell them to leave there’s nothing we can do about it”. She then realized she was being listened to by myself and quickly ended the conversation. When she arrived to the office, her tone and mannerism towards us was disgusting. The words I’m sorry never left her mouth! As she slithered back out the back, her husband found us four rooms to book into for the Friday night. It was now 7.30pm! These were at full cost and not the same rooms we originally booked! As for the rest of the weekend in his words, “There’s nothing I can do” and insisted he was “stressed” by the situation… NO ATTEMPT was made to fix the situation, these incompetent people had caused. The confirmation email sent by them also stood for nothing. Would not recommend, do not trust there booking system, ability’s, customer service or general human decency for that matter.…
Stayed here for 3 nights in an updated queen room & it was excellent. Kettle, microwave, toaster & very strong wifi. In an excellent location, close to everything. Friendly owners. Restaurant does an excellent, reasonably priced breakfast. Would definitely stay here again and recommend to all.
Stayed two nights. A lovely clean room in a great location near the town and shops. The hosts, Marie and Jean-Pierre are very hospitable. Had a delicious cooked breakfast which was delivered on time to my room.
I very much enjoyed my stay at Mitchell on Main. I was in Bairnsdale for work meetings for two days. It was a very convenient location a stone's throw from the train station and close to all I needed in the main town. The room was very clean, comfortable and quiet. room service was very good and on time. The weather was dreadfully cold but the room heated and a warm and comfortable bed. Jean-Paul and Marie are wonderful and friendly hosts.
I stayed here for 3 weeks for business, and had an absolute fantastic time. The room was great and modern with air-conditioning & heating. It also had a nice big comfy bed with an electric blanket! Jean-Paul and Marie are definitely the most friendly and welcoming people I've met in the hotel industry! They were so helpful and the room-service breakfasts were absolutely fantastic everytime! I would definitely stay here again!! Thanks again Jean-Paul & Marie! You made my stay so enjoyable, and thank you both for the history lessons! Cheers
I stayed at Mitchell on Main while in town for work, for 3 nights. The room was a little dated but had everything I needed - a bed that wasn't too hard or soft, a nice hot shower, an electric blanket on the bed and extra blanket in the cupboard for those really chilly nights. To top it all off, the couple that run it are just so lovely. Would definitely stay there again!
Nice & clean room, good location, friendly manager at check in. The only issue I have which sadly isn’t really the motels fault is people smoking outside their rooms and the smell comes into the room and it’s extremely annoying. Whilst everyone has the right to smoke those who do need to be more considerate to those who don’t and smoke well away from rooms. It would be nice if the motel fixed some way so the doors don’t enable so much smell from the smoke to come into the rooms.
Stayed here on overnight trip. Very expensive for condition and amenities. TV only free to air, very small. Only 2x shampoos (zero conditioner, soap etc) this is for a 4 person room. Generally quite old/dated and bed uncomfortable. To top this all off the front door had a large gap to let the kfc fumes to seep in and make everything smell like you have been working the fryer all night.