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Craig's Royal Hotel

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220 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Ocean Grove, Australia
Reviewed 3 days ago NEW

While the restored room we stayed in at Craigs was adequate, if perhaps a little noisy, and the glass roofed courtyard restaurant was terrific with excellent service, ultimately our stay at Craigs was spoilt when our car was returned by the valet service without a word about the layer of pigeon poo that had accumulated on the car overnight. Management’s...

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Helpful?
Thank Justin B
John F, General Manager at Craig's Royal Hotel, responded to this review

Dear Justin B Further to our telephone conversation and your email I acknowledge the issues you raise. I have investigated the matter and sincerely regret that this aspect of your visit to Craig’s has obviously detracted from what I trust was an otherwise enjoyable experience. We certainly apologise for not having picked up the unfortunate bird deposits on the rear...

London, United Kingdom
Reviewed 3 days ago NEW

The service and staff were excellent at the hotel. Continental breakfast was included in our stay .shame you had to pay for a latte coffee considering the price of the room. Otherwise couldn't fault the hotel

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Thank janshad2017
Castlemaine, Australia
Reviewed 6 days ago NEWvia mobile

When visiting Ballarat recently my friend and I had a delightful dinner in the Craig's atrium dinning room. There was a vide selection of good wines and the food was delicious. Service was prompt and friendly with out being intrusive.

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Thank Helen B
Reviewed 1 week ago

Craig's gave us a wedding day exactly as we wanted. The staff and wedding coordinators (Deanne and Kate) couldn't be more helpful from start to end of the process.The food was amazing and all our guests loved the food and venue. It was the extra touches that made it so memorable.They certainly made us feel special. We would recommend Craig's...

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Thank Dave P
Melbourne, Australia
Reviewed 1 week ago

On a Sunday afternoon Craig`s Hotel puts on a High Tea that has been featured in numerous travel shows, the setting is very nice & historic, however some of the service levels unfortunally left us wondering .......... On arrival you are offered a glass of OJ or Champagne - please don't think you can change your mind as you are...

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Helpful?
Thank davidrS4562NM
John F, General Manager at Craig's Royal Hotel, responded to this review

David, Thankyou for taking the time to provide a most detailed review of your recent visit. I do apologise for the areas where our staff have missed the opportunity to "exceed our guest's expectation" which whilst being a bit of a cliché, it is still a most important credo for hotels of our standard to achieve in guest service. Ballarat...

Northcote, Australia
Reviewed 2 weeks ago

The only good thing about this place was the location and ambience. The food was overpriced, salty and impossible to eat. Tried to get in touch with the manager through their email site but was totally ignored. Very, very disappointed and will never recommend this place to anybody especially for Christmas lunch. From a very hungry patron on Christmas lunch...

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Helpful?
Thank Jane S
John F, General Manager at Craig's Royal Hotel, responded to this review

Jane, We are most concerned that you didn't enjoy your lunch. We would have been anxious to hear you dissatisfaction when you were in attendance when we would have made every effort to correct the issues you disliked. I was personally available on the day and would have welcomed your comments. We strive to ensure that all our guests enjoy...

Reviewed 2 weeks ago via mobile

Had lovely lunch in Gallery Dining room. Definitely will return again. Service was fantastic. We had gnocchi, eye fillet and salmon. Setting is wonderful would like to return and do High Tea at some stage.

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Thank DukenParis
Black Rock, Australia
Reviewed 3 weeks ago

Takes you back to some old world Ballarat, and you can tell that love and work have gone into it. The rooms have a great feel of the past and the facilities are all there......tv, fridge, wifi etc all hidden in vintage furniture. The room was spacious and the bathroom well done. The hared courtyard is no problem but you...

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Thank damoontour
Melbourne, Australia
Reviewed 3 weeks ago

Travelled over an hour to the high tea at Craig's Royal Hotel, ballarat. Boy was it worth it. We had a lovely afternoon, food was lovely, scones warm and fresh. The best part was as part of our high tea experience We were taken on a tour of the very old hotel. We got to see the workings of the...

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Thank Rhonda R
Australia
Reviewed 4 weeks ago via mobile

We enjoyed our staff break up and the meal was part of Eerie Tours. Dishes were interesting but I missed out on the scallop dish as it wasn't available. Wine choice was great. Presentation was excellent as can be seen by photos. The restaurant is a little noisy because of the tiled floor. Staff were very attentive and one guy...

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Helpful?
Thank NeenieAustralia

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located on historic Lydiard Street in the heart of Ballarat, Craig’s Royal Hotel is the legendary Australian gold-rush era grand hotel. Opened in 1853 and host to poets, princes and prime ministers over its 150 year history, the hotel is a true icon of the Victorian period. Now, after 4 years extensive restoration, the magnificent accommodation, dining, meeting and banquet facilities are re-establishing Craig’s as the finest boutique heritage hotel in the colony. ... more   less 

Additional Information about Craig's Royal Hotel

Address: 10 Lydiard St S | PO Box 485, Ballarat, Victoria 3350, Australia
Region: Australia > Victoria > Ballarat
Price Range: $256 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Craig's Royal Hotel 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Craig's Royal Hotel Ballarat, Victoria
Hotel Style:
#7 Romantic Hotel in Ballarat
#8 Business Hotel in Ballarat
#9 Luxury Hotel in Ballarat
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The courtyard restaurant is terrific.”
 of 5 bubbles justinbN8659BA, 19 Jan 2017 | Read review
“Royal suit was perfect for bride to get ready in and made for amazing photos”
 of 5 bubbles P7877IWdavep, 14 Jan 2017 | Read review
“We only went for the High Tea, however on the tour after we were lucky to inspect a few rooms & these seemed nice.”
 of 5 bubbles davidrS4562NM, 10 Jan 2017 | Read review
“Say yes to join the hotel tour.”
 of 5 bubbles rhondar70, 29 Dec 2016 | Read review
“Some rooms have views over the city but they are all great rooms.”
 of 5 bubbles , 31 Oct 2016 | Read review
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