It’s the little things that give you an indication whether a Venue’s Management is dedicated to providing a memorable experience or trying to cut corners where they can in order to save a few miserable dollars. The latter was, unfortunately, our experience during our recent stay at the Lighthouse Hotel, Bunbury. Unfortunate because the Staff could not have been more pleasant and welcoming; the bed and bed linen and the fluffy bath towels in our ‘Executive Suite’ were of commensurate quality in a room where you pay $200 a night in high season. Then, little things started the unraveling: Toilet paper almost as thin as tissue. ‘Premium Quality’ …made in China’. For $200 a night, you’d expect the bottom line not to come into play when it came to this highly personal product. No Information folder with details of local events, attractions and critically, no ‘emergency’ phone numbers of locations of hospital facilities. No pen either. All we were handed at Reception was a single A4 sheet with internal information and the Restaurant Menu. No Breakfast Menu…we had to go back down to Reception to get that. In the equipment cupboard, two knives, two saucers and cups, tumblers and wine glasses. No forks, spoons, bread and butter or large plates. Too bad if you had brought some of your own food. Only ‘house’ brand tea and coffee sachets. Surely a selection of branded teas and Moccona coffee wouldn’t break the bank. Couldn’t fill the kettle at the bathroom wash basin either. Too big. Had to reach into the spa (with some considerable difficulty) A mini kettle would have been more appropriate Furniture and fittings were compromised too: The seat cushions on the sofa and the occasional chair were stained. With what, I cant imagine. The came the ‘piece-de-resistance, ’the much vaunted ‘Basalt’ Restaurant we had booked for dinner. Lovely room. Spectacular sweeping views of the ocean and the city through large picture windows. Modern décor. Very attentive Staff. But then it got mean. The linen tablecloth was covered with a sheet of white butcher’s paper, presumably just to save a few dollars on laundry bills. A cheap and not very cheerful touch, totally out-of-touch for a supposedly premium room. Menu and Wine List?...again, just two loose black and white printed sheets. Zero style. Zero presentation. Not even a hard cover folder - the standard you’d expect from a supposedly 4 star restaurant. (..and we had to ask for the Wine List!) The food: Very small portion sizes: The barbecued chicken looked like barbecued quail. At $36 My lamb shoulder comprised three small pieces with accompanying jus and a sprinkling of gemolata. Thank goodness I didn’t order the $19 serving! Then there was the fish and chips: ‘Teppanyaki Snapper bites with chips and salad greens’. Chips and salad greens….lots and of them made great plate fillers for the three small pieces of very heavily battered ‘bits’ of snapper. Overall, over-priced and undersized for what we paid. Summing up: What a disappointment! Here was Bunbury’s chance to have a true 4.5 - 5 star establishment in a fantastic location serviced by some of the most pleasant Staff I have ever encountered. Either Senior Management and the Owners don’t appear to know what constitutes premium hospitality execution and true vale-for-money …or perhaps they think they can get away with doing far too much on-the-cheap. Or perhaps they simply don’t have a clue. If you’re planning on staying here anytime soon, remember to bring forks, bread and butter and dinner plates, a pen and some ‘Quilton’. Also before you arrive, pick up a ‘What’s on in Bunbury’ Guide to see where else you can have a value-for-money dining experience and support the local tourism venues and attractions. Better get the phone numbers of the local medical fraternity too. (But you’ll love the bed, the sheets, fluffy bath towels and the great Staff!!) We, however, wont be back.…
An easy to get to Hotel right near the ocean with great views. The room was very clean and comfortable, good storage and a balcony. Even with a wedding reception at the restaurant there was ample parking. The Reception staff were very helpful and check in was easy. Complimentary Toilet roll was available a gesture due to the current shortage crisis was much appreciated.
I am staying here at the moment, and requested that the bedsheets and pillow cases be changed. I am not sure if they did or just put it back or exchanged it, but it still smell sweaty, the pillows are yellow from other people's sweat. I had to go to Target and buy a pillow and case to sleep on for tonight. Easier to do that than to raise the issue again. Room 4
We stopped for 2 nights on a visit to Bunbury Our room was very nice  clean crisp sheets and good size We had al the shampoos etc and the room was on the ground floor which was great The Restaurant was very good and really enjoyed our meal of sirloin steak Breakfast was good without being spectacular I must say that we have stayed at a couple of hotels and we generally find they are value for money They do remind me of Premier Hotel chain in UK Value for money If i had to complain about anything is was the noisy basin tap lol Nice location away from the centre but within walking distance
Never stayed here before. Local from South West. Stayed one night for business. Impressed with the room. Obviously renovated the room I stayed in. Reasonable view from Balcony to ocean. Requested a room away from the pool area. 2nd floor. There were a few workers from different companies staying ad I thought this is going to be rowdy. But NO. I slept very well in a comfortable bed. Very Impressed with Hotel. Had dinner at the Hotel restaurant. Very impressed. Steaks on high end but I enjoyed the meal there. Wonderful Ocean View. The Staff were attentive and were very helpful. Will choose to stay here again in need arises. Great Stay