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Copthorne Hotel Palmerston North

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Copthorne Hotel Palmerston North
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301 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Wellington, New Zealand
Reviewed 6 April 2015

The old Kingsgate Hotel (run by the Copthorne) was recommended to me as a cheap option for Massey students on a block course. The location is central, south of the square, next to supermarkets. The staff was nice. You will pay a bond for your room. There is no wifi in the old Kingsgate part of the hotel. You can...

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Helpful?
1Thank juliryan
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your feedback.

South Australia
Reviewed 25 March 2015 via mobile

Pros - quiet, king bed, modern room Cons - no aircon, no fan ( did make a request but still waiting ), wifi only free in lobby which is annoying in this day and age. Really for the price you pay for these better rooms no aircon is a mystery but seems in NZ aircon is not a given. Would...

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Thank sammymay
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback

Reviewed 12 March 2015 via mobile

Clean and tidy, but very old, noisy rooms that are in serious need of a make over. Shower is little more than a dribble, beds feel like there the originals from the 70s. If you want to step back in time with out the tardus, stay here for a night. Friendly and helpful staff

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Helpful?
Thank Ian W
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. It appears your booking was made for the Central City Accommodation, and not in the Copthorne hotel (refurbished June 2014). That being said we oversee both operations and i apologise for the issues you experienced.

Napier, New Zealand
Reviewed 28 February 2015

Nice hotel which has obviously been refurbished recently. The rooms were very smart as was the lobby. There were nice touches such as a large TV and the bed was super comfy. Was really impressed with the décor of the place and it was a lot better than what I was expecting. Staff were also really friendly and it makes...

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Helpful?
Thank tommybanny
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review. I would love to hear some specifics around the food so we can take the appropriate steps. Great to hear the positive comments about the team - Thank you

Porirua, New Zealand
Reviewed 18 February 2015

Booked at last minute and a room was found on the ground level. My mum was restricted to using her walker but all staff went out of their way to assist her. Had a soup only for dinner but still enjoyed the dining experience, nice to be fussed over. Always a plus to see the same friendly staff throughout your...

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Helpful?
Thank walkingholiday
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review, we look forward to welcoming you back on your next visit

Whangarei, New Zealand
Reviewed 10 February 2015

Happened to be in town the weekend of the 'grand prix'. No beds anywhere except the last two at the Copthorne. Sixth floor, very hot with no air con! Lovely receptionist took fan to our room whilst we at dinner. Dining room was closed as all the 'grand prix' guests were at the racing, duty manager opened up just for...

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Helpful?
Thank Angus L
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

The Stockcar teams champs event happens over Waitangi weekend every year, and is the busiest period for accommodation providers in the Manawatu district. Despite the lack of discounted accommodation available, if you like motorsports it really is an event not to be missed. Thank you very much for the positive comments about the staff and service - it is great...

Auckland Region, New Zealand
Reviewed 9 February 2015

checked in on fri 6th first night of teams was made welcome,very easy to check in 10min was in my room,then got told free drinks and nibbles for a hour to welcome teams fans very nice .went for a wander round palmy easy to find stuff .the hotel was very clean and facilities were modern only 2 gripes you had...

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Helpful?
Thank insane1367
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback - Glad to hear you enjoyed the extra touches we provided for this years event. We look forward to welcoming you back in 2016.

Wellington, New Zealand
Reviewed 2 February 2015

The Copthorne Hotel wont win any awards for its exterior asthetics being a somewhat ugly duckling standing alone and unwanted amongst otherwise low rise and largely commercial properties to the south side of the city centre. When local people asked where I was staying their reaction was largely negative suggesting its reputation is somewhat tainted. Yet I was happy here....

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1Thank John_M255115
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback. We really appreciate your comments

Upper Hutt, New Zealand
Reviewed 30 January 2015

Stayed for one night. Booked online the night before, Thought i was getting a great deal. Boy was i wrong!! Unfortunately on arrival discovered that room was not in main building. On entering room, immediately was hit by old damp smell. Furniture really dated, stained carpets didnt impress. Shower box was rotting along the bottom, It looked disgusting. No information...

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Helpful?
1Thank Gary C
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. Unfortunately your booking was not with the Copthorne hotel but instead with Central city accommodation, which is an entirely different product altogether.. That being said, we still oversee this operation and i sincerely apologise that the facility was not up to your expectations.

Auckland, Auckland, New Zealand
Reviewed 26 January 2015

Stayed for two nights. Some of the property/rooms have been refurbished to a very good quality. The main tower block where the restaurant/bar is located appears to have been given the focus. The room was actually quite spacious. Bathroom a bit on the tiny side, but the key factor for me was a proper walk in shower. The bed was...

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Helpful?
Thank Robert H
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. The Dec/Jan period has been particularly hot this year and i apologise for our oversight in not installing air conditioning during the recent refurbishment. We are currently investigating short and long term options into regards to this problem, and hope to have some solutions in place soon. My sincere apologies for the situation

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Copthorne Hotel Palmerston North offers 76 contemporary guest rooms ranging from Superior Twin or King rooms and Family Units to premium Executive Suites with spa baths. All have been designed with your comfort in mind and offer a relaxing space to unwind whether staying for business or pleasure. Facilities include a restaurant, bar, gym, 4 meeting rooms, 24 hour room service and a guest laundry. The hotel also offers complimentary car parking on site. ... more   less 

Additional Information about Copthorne Hotel Palmerston North

Address: 110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
Region: New Zealand > North Island > Manawatu-Wanganui Region > Palmerston North
Price Range: $85 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Copthorne Hotel Palmerston North 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
Kingsgate Palmerston North
Copthorne Hotel Palmerston North North Island
Hotel Style:
#2 Best Value Hotel in Palmerston North
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Questions & Answers

Questions? Get answers from Copthorne Hotel Palmerston North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for a breakfast add on ask for the older rooms out the back of the hotel”
 of 5 bubbles Eggy62, 29 Oct 2016 | Read review
“Avoid the ants!”
 of 5 bubbles 240carols, 19 Oct 2016 | Read review
“ask for the rooms that look down to burger king.”
 of 5 bubbles pool999, 8 Oct 2016 | Read review
“I was on Level 4 - the Corporate wing is definitely the more modern of other rooms in the Hotel.”
 of 5 bubbles Tomokinos, 1 Oct 2016 | Read review
“Request a room in the new Tower wing. These are newer and quieter.”
 of 5 bubbles JCF73, 8 Sep 2016 | Read review
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