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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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4,050 Reviews from our TripAdvisor Community

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Showing 3,818: English reviews
Toronto
Reviewed 12 May 2015

Most airport hotels, well they are a disappointment. Not this one. Exceptionally modern and clean, the property is Swedish Modern in design. Everything worked flawlessly. The bed as a little hard for my linking, and the pillows foam and uncomfortable. TV small, built in with no channels worth watching, even for a few minutes to get to sleep. Free breakfast...

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Helpful?
1Thank Lawrence2300
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Lawrence, Thank you for posting your review and for your positive comments about the team and our breakfast offering. I am sorry the bed was a bit hard and not your usual preference. In regards to the pillows we do have a selection available to choose from including feather and contour. I would love it if you would...

Baltimore, Maryland
Reviewed 11 May 2015

We stayed at the Novotel twice during our trip to NV as it is very conveinent if you are poppingi in to Auckland for a quick stay. The first stay was our first night in NZ. We walked out of the international terminal and literally walked across the street to the hotel. The lobby is attractive and bright. As we...

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1Thank gromeo65
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Gromeo65, Thank you for your warming review of our hotel! It is our number one priority to ensure our guests feel welcome during their stay. With only 50m to walk to our hotel from the international terminal, the location for travellers is certainly hard to beat! I am delighted to hear you had a positive experience in Auckland,...

Melbourne, Australia
Reviewed 11 May 2015

After staying in many Novotels, this is right up there. Food was terrific despite service being slow (restaurant was full) however we received a real sweetner (excuse the pun) with a free desert due to the delays. We enjoyed the experience and were comfortable with the extended time, although it was far too slow. Room and comfort all very good,...

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1Thank Revelation780
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Revelation780, Thank you for taking the time to share with us your review, I am glad to read you have enjoyed your overall experience with us. I am sorry that the service in food delivery was slow, and do apologise for this experience. Our restaurant is popular with our in-house guests and as you have mentioned is often...

Taupo, New Zealand
Reviewed 10 May 2015 via mobile

Got absolutely conned when booking online, had apparently booked a dayroom and by the look on the receptionist face it happens all the time! Yet no notification of doing so. She made some pretend phone call to see if any rooms were actually available knowing very well there were and at 8pm at night were else would we have gone....

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1Thank Gemma B
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Gemma, Thank you for sharing your feedback, it is most concerning to read of your experience. We do have Day Use rooms available to book via our website, this option proves popular with travellers who have a longer daytime stopover between flights and need some rest. The Day Rooms are available from 6am through to 6pm. As I...

Christchurch
Reviewed 10 May 2015

Another wonderful stay at this beautifully presented hotel. Free drink on arrival, redeemable late in the night (after midnight), wasn't expecting that. Everything clean inside room. Can't understand why the two toilet rolls only have 1/5 left on each roll though. Used it up rather quickly! Got a new roll upon request.

Review collected in partnership with Accorhotels.com
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1Thank Yoyo10-3
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Yoyo10-3, Thank you so much for your positive review, it is so pleasing to receive good feedback from a return guest! I am so sorry that the toilet roll in your room was not replenished prior to your arrival. I have shared your feedback with our housekeeping team so they are aware. Our bar is open daily until...

Bellevue, Washington
Reviewed 9 May 2015

The location of this hotel could not be more convenient if you are landing late at night. We got in around midnight from the US so we wanted to stay in the airport or as close to it as possible. This hotel is just across the street from the airport terminal. You get your bags cross the street and there...

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Helpful?
1Thank TraceyY999
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Tracey, Thank you for providing your feedback, I hope you enjoyed your time away! I am sure you are safely back home now as I see your review is from your stay with us in March. Your comments about the bed are highly concerning as we pride ourselves on the upkeep of the hotel facilities. Please accept our...

Hayward, California
Reviewed 8 May 2015

Needed someplace to crash on an overnight stopover -- it doesn't get better than literally across the street from the airport. I was a little wary of air traffic noise (but felt like "if it keeps me up, I'll just sleep more on the plane"), but was very pleasantly surprised that it's dead quiet in there all the time. Very...

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Thank jeffvier
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora jeffvier, Thank you for your review. We are located within easy walking distance of the International Terminal but as you have mentioned the rooms are very well sound proofed. It is our top priority to make sure you have a a peaceful rest! The team are encouraged to be creative with the Cocktail of the Month specials, they...

Reviewed 7 May 2015

The Hotel was friendly an welcoming and the booking handled well. We required a disability room which was clean tidy and beautifully thought out. The room was on the smaller side but the layout of the room was such that it worked well. The Bathroom was excellent and we would recommend the room to any one who travels permanently in...

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Helpful?
Thank David G
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora David, We are so pleased you found the team friendly and welcoming! We have a range of different room types to suit all travellers with different requirements. While our rooms are not large they are as you have mentioned well thought out and are a comfortable place to re-charge while watching the planes. Thank you very much for...

Miami, Florida
Reviewed 6 May 2015

The Novotel Auckland Airport hotel couldn't be more convenient. You can walk from the international terminal directly into the hotel with your luggage trolley! Fairly, you can walk from the domestic terminal as well, it's about 10 mins. The rooms are comfortable for an overnight stay and the shower has great water pressure. The rooms are relatively small, but you...

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1Thank Tom S
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Kia Ora Tom, Thanks for remembering to give your feedback from your stay in April. We try and make things as easy as possible for our guests as we know how tiring long haul travel can be. Our online check-in service can make things even easier as your keys will be ready at the hotel before you even arrive! Great...

Dunedin, New Zealand
Reviewed 6 May 2015

Review collected in partnership with Accorhotels.com
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Thank Stephanie52Hamilton
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $235 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
32 questions
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“N/A - did not stay there.”
 of 5 bubbles 128sk2, 22 Mar 2017 | Read review
“Rooms on higher floors seem quieter”
 of 5 bubbles frankm488, 13 Mar 2017 | Read review
“One side faces the runways, and is a wonderful vantage point of the planes coming in for landing.”
 of 5 bubbles Holden236, 10 Mar 2017 | Read review
“Ask for a Shower Room if you are short as the bath is very deep to get in and out”
 of 5 bubbles GayB971, 9 Mar 2017 | Read review
“707 is a good room but so are many others”
 of 5 bubbles 244roberts, 8 Mar 2017 | Read review
5 of 5