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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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4,114 Reviews from our TripAdvisor Community

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Showing 3,874: English reviews
Cambridge, New Zealand
Reviewed 8 February 2015

We needed to be near the airport this Sunday night and as an Accor member we went with this place. It is lovely, would come again even if we didn't need the airport. It is on the doorstep of the airport so tres convenient.

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Helpful?
Thank AngelaFaye74
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for visiting us Angela, Make sure to check online for exclusive deals for our members! Hope you had a great holiday, see you next time. Sunny Goo Rooms Division Manager

Palmerston North
Reviewed 8 February 2015

Nice comfortable hotel with the best beds ever! It wasn't that easy to find from the domestic terminal however and we had to ask quite a few airport workers who all apparently didn't know either which was a bit frustrating. We arrived early at 10am and to our surprise were given immediate room access which was lovely! good food (we...

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Helpful?
Thank AJ951
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

I'm very sorry about the confusion from the domestic terminal, for next time, simply follow the green line on the pavement indicating you to get to international terminal. That is the simplest way and it is about 10 minutes walk. I'm glad you had a comfortable stay with good food to start the next day! Thank you for sharing your...

Gothenburg, Sweden
Reviewed 7 February 2015

Stayed here a few days ago for 1 night. The evening meal was delicious as was the breakfast. The staff in the restaurant Were ever so friendly and helpful. The room was spacious and very clean. The reception staff were also very helpful. Free wi-fi for half an hour then you could pay for 2 hours very cheap

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Helpful?
Thank susiewanga
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your great review and especially on the recognition of our staff's friendly service. Hope you enjoyed your visit to New Zealand! Thank you for staying with us, Sunny Goo Rooms Division Manager

Reviewed 7 February 2015

The Novotel is one minute from International Arrivals, it is clean, comfortable and has truly excellent bathrooms in their superior rooms. Dinner in the lobby restaurant was decent if not spectacular and service was very good. For an airport hotel it's a pretty good standard and reasonable value. We will return in two weeks time.

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Helpful?
Thank philfogg2012
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

We will be seeing you in about week's time. Hope you both are having a great time overseas. Thank you for remembering to share your feedback online and absolutely fantastic to see the compliment all round! starting from the room to restaurant and the staff. Please do mention upon your arrival for your bathroom preference and we will endeavour to...

Kerikeri, New Zealand
Reviewed 6 February 2015

As we are out of Aucklanders we opted for a day room as we had a flight leaving at 7.30pm. This is a good option and very convenient being a hop skip and a jump from the airport. A well appointed clean & comfortable hotel with excellent staff except for the above mentioned. We were not advised that there was...

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Helpful?
Thank KiwichickAuckland
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, I must apologise on lack of information given by the team in regards to the credit card surcharge policy. This policy is displayed on every single reception desk as well as online to ensure the guest is aware of the surcharge. However, this could have been reminded at time of check out. Despite this disappointment,...

Reviewed 5 February 2015

I have stayed here a few times now, love the hotel. Hotel room's clean, all reception staff really friendly Malinda, Charlie (Reception Manager) sorry i think this was her name & David. Also Housekeeping staff stop to say good morning which is friendly and nice. Thank you so much. See you all next time

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Helpful?
Thank Pauly89
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Pauly, Thank you for your third review on the hotel - It is absolute pleasure to see consistent service delivered by the team to keep our regular guests happy! Claire and the team would be pleased to see your great comment. and of course the housekeeping team. Thank you for your continuous support, and we look forward to seeing...

London, United Kingdom
Reviewed 4 February 2015

In my top three airport hotels along with the Fairmont Vancouver and the Regal Hong Kong, very had to find fault with it, my room was spotless, very quiet and large. Staff were excellent through out and the coffee shop had an interesting menu, would return at the drop of a hat, loved it!

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Helpful?
Thank Ron B
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Ron, Free internet is offered in our executive rooms and to our loyalty members with silver and higher status, I'm glad you enjoyed this exclusive offer. Thank you for your compliment on the top three, I must research on these hotels! Hope you enjoyed the visit to New Zealand. Have a wonderful rest of the week. Sunny Goo Rooms...

Melbourne, Australia
Reviewed 4 February 2015

Review collected in partnership with Accorhotels.com
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Thank Duncancav
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Mandurah, Australia
Reviewed 4 February 2015

we had a 14hr layover in Auckland on our recent trip to America, We need somewhere for a sleep and freshen-up, This is perfect for that. we had the room for the "day use" and it was great. Located right out the front of the arrives gates it was a 2min walk to the hotel and fast check in meant...

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Helpful?
Thank Kristy N
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Kristy, With the long transit, last thing you want to do is to travel away from the terminal area. I'm glad you found us, and had a great rest before the next journey. Thank you for your stay with us, and also choosing to return again. Have a fantastic rest of the week! Sunny Goo Rooms Division Manager

Birmingham, United Kingdom
Reviewed 3 February 2015

Can not fault the service. Friendly staff , helpful and engaging. Nothing is a problem for them. Just have to ask and they will be happy to help. Our bags were collected and taken to room. Booked all online key's were ready on arrival saving time checking in .

Review collected in partnership with Accorhotels.com
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1Thank drew_wilson66
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your visit, hope you enjoyed the trip in New Zealand. Great to see our staff looked after you well, and online service is perfect for late arrival guests who wishes to save time and get to the room to rest. Thank you for your review, and have a great rest of the week. Sunny Goo Rooms Division...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $249 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Green Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
32 questions
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room on one of the higher floors is advisable.”
FelicityJohannesburg, 18 Apr 2017 | Read review
“Rooms facing parkade is quieter. Higher up is better for views.”
Philipvg, 13 Apr 2017 | Read review
“None of them have a great view.”
Hillrun1, 5 Apr 2017 | Read review
“Don't accept the Handicapped Room if you're not handicapped.”
  • Mr Wafflehead toilet
ericlO8535YS, 3 Apr 2017 | Read review
“We had a room overlooking the runway which was cool”
karinag358, 30 Mar 2017 | Read review
5 of 5