We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Grande Auckland Airport

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Grande Auckland Airport
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

122 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 118: English reviews
Start your review of Hotel Grande Auckland Airport
 Click to rate
Reviewed 4 weeks ago via mobile

Myself and my Dad were booked into this hotel earlier this month due to our cancelled flight. We arrived at the hotel around 2am with about 40 other passengers from the same cancelled flight. We were greeted by very sympathetic staff who said they would do all they could do for us. The airline had really messed us about and...

 Report
Helpful?
Thank Laura P
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Laura P, Thank you so much for leaving your kind words with us. I was so proud reading your story about the extra lengths our staff went through to help you out during what was no doubt a stressful time for you. I will be sure to share your lovely words with the entire team. As you noticed, our...

Chicago, Illinois
Reviewed 22 January 2017 via mobile

Our flight from Sydney to San Francisco was diverted on New Year's Day due to an unruly passenger. We ended up in Auckland and the airline scrambled to get us a hotel for the night. We should have stayed at the airport, which, by the way, is pretty nice. There were maybe two guys working and had no clue how...

 Report
Helpful?
1Thank Kendra E
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Kendra E, I would like to thank you for taking the time to leave your comments with us. I was disappointed to hear that we didn't meet your expectations during your stay with us. I will be speaking to the staff involved with the check in process to determine whether any additional training is needed. I will also be...

Hamilton, New Zealand
Reviewed 18 January 2017

Spent a very very good night here. Great fit out and very accommodating. Would eagerly stay there again. Just a short jump to the airport this is very handy hotel to stay and reasonably priced. Top notch.

 Report
Helpful?
Thank TraceyG_4416
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear TraceyG_4416, Thank you for taking the time to leave your comments with us. I was delighted to hear that you thoroughly enjoyed your stay here and I will be sure to pass along your comments to the entire team. We look forward to welcoming you back in the future. Kind regards, Micheal Hayde Assistant Front Office Manager

Reviewed 13 December 2016 via mobile

This place is a dive and a rip off. They charge $6.00 for a warm can of lemonade but you only get half which they put in a glass. The food is of a very poor standard but they charge exorbitant prices. You can't get steak there. I ordered fish an chips an spent the following 2 days on the...

 Report
Helpful?
Thank Steve A
Reviewed 23 November 2016 via mobile

The rooms were clean but internet did not work, check in and out were slow. More expensive options near airport are better value for money. Is being renovated so may give a second chance if room rates don't increase after renovations are completed.

 Report
Helpful?
Thank Sam R
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Sam R, Thank you for taking the time to leave your comments with us. I was glad to here that you found your room was clean, I will be sure to pass on your remarks with our housekeeping department. I apologize for the disappointment you felt with the efficiency of your check-in and check out. I will be speaking...

Reviewed 27 October 2016 via mobile

At $285 for a couple for the night for an "upgraded" 4 star room, it was the biggest ripoff EVER! Yes, renovations we're underway! Yes, staff was friendly... BUT NO breakfast included, NO "grande" room... even a budget hotel is better, NO quality mattress... felt every spring! NO mini bar, fridge had water & milk, And there was more! Very...

 Report
Helpful?
1Thank Andrew T
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Andrew & Karin, I sincerely apologize for the disappointing experience you had during your stay with us. As you noted, we are currently undergoing a full scale refurbishment that will significantly enhance the experience for our valued guests. This include a full renovation of every room, all of which will have brand new beds and a minibar. We would...

New Zealand
Reviewed 14 October 2016

Staff were great - happy to assist in all matters - a real credit to this hotel is their staff. Room was a little on the shabby side but clean and well presented. Good wifi. Look forward to staying again once renovations have been done. Was not of aware of renos when made booking as had plans to host local...

 Report
Helpful?
Thank expatkiwiwairoa
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear expatkiwiwairoa Thanks for sharing the wonderful feedback after your recent stay at the hotel. I’m glad that our team provided you with great service during your visit. I was delighted to share your comments with them. Thanks once again for your feedback and we look forward to your next visit. Kind regards, Andy Lee Rooms Division Manager

Kuala Lumpur, Malaysia
Reviewed 12 October 2016

Hotel Grande is going through renovations and the location is not great if you want to go to the city and you do not have a car. But I am impressed by the warmth, friendliness and kindness from the staff, especially the reception staff. Tavita and Kevin were so nice and accommodating , and that makes you feel as if...

 Report
Helpful?
Thank Isela N
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Isela N Thanks for sharing the wonderful feedback after your recent stay at the hotel. I’m glad that our team provided you with great service during your visit. I was delighted to share your comments with them. Thanks once again for your feedback and we look forward to your next visit. Kind regards, Andy Lee Rooms Division Manager

Reviewed 29 September 2016 via mobile

The hotel looks like one big construction site. No proper enterance or even turned the sign on. No elevator and reception is in the dining room. Then you have to walk right around a maze of corridors and closed fire doors to find your room. The rooms remind me of uni dorm rooms with breeze block walls and dated furniture....

 Report
Helpful?
Thank Sarah T
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Sarah T Thanks for the feedback following your recent visit to the Hotel. We are sorry that we didn’t meet your expectations on this occasion, however we are pleased that you noted that our staff were friendly. We are currently carrying out a significant refurbishment of the hotel. We are very excited by the wonderful changes coming. I hope...

Reviewed 25 September 2016 via mobile

The hotel is under renovation. The rooms need a make over they look old and smelly. The heating did not work.The reception staff was very good during check in and check out. The breakfast room service was very good.There is shuttle bus service to and from the airport. This is a good hotel for a short stay between flights.The television...

 Report
Helpful?
Thank SE s
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear SE s Thanks for taking the time to share your feedback. We are sorry that not everything was quite perfect on this occasion especially with the heating and the television, so your comments have been passed on to the hotel maintenance team. However we are pleased that you noted that our staff at reception was good and the breakfast...

81 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (18)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (2)
Viewed
Bathroom (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Hotel & Grounds (17)
Viewed
Room/Suite (31)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (2)
Viewed
Dining (3)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mangere hotels
0.9 km away
Jet Park Hotel & Conference Centre
0.2 km away
Holiday Inn Auckland Airport
3.6 km away
Novotel Auckland Airport
Show Prices
Show Prices
Show Prices
1.5 km away
Sudima Auckland Airport Hotel
1.8 km away
Heartland Hotel Auckland Airport
2.0 km away
Oakwood Manor Auckland Airport Motor Lodge
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Grande Auckland Airport is conveniently located within a five minute drive from the international and domestic airports at Auckland, and yet only 17 kilometres from Auckland City. The hotel provides 193 well-appointed guest rooms as well as a gym and outdoor pool. Places Cafe is open for all-day dining from 6am to 10pm daily with full buffet breakfast and ala carte services throughout the day. Car parking is available at a cost of $5.00 per day. The hotel has an airport shuttle service which runs daily between the hotel and both airport terminals with $6.00 per adult per trip and complimentary for children under 12 years old. ... more   less 

Additional Information about Hotel Grande Auckland Airport

Address: Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $191 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Grande Auckland Airport 3.5*
Number of rooms: 193
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Travelocity so you can book your Hotel Grande Auckland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grande Auckland Airport Mangere
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Grande Auckland Airport staff and other travellers.
2 questions
Ask a question
Whangarei, New Zealand

See all questions (2)

Questions? Get answers from Hotel Grande Auckland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the ground floor have direct garden access.”
 of 5 bubbles TeHaumi, 8 Sep 2016 | Read review
“Stay elsewhere”
 of 5 bubbles Scottym1966, 3 Sep 2016 | Read review
“If you have heavy luggage ask for the ground floor.”
 of 5 bubbles AngeDu, 9 Jul 2016 | Read review
“up stairs rooms on the western side are good and quiet”
 of 5 bubbles v12daimler, 30 May 2016 | Read review
“Get room away from road - avoid traffic noise”
 of 5 bubbles BrianNz, 10 Feb 2016 | Read review
5 of 5