Macdonald Berystede Hotel & Spa
Bagshot Road, Sunninghill, Ascot SL5 9JH England
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About
#2 of 2 hotels in Sunninghill
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Macdonald Berystede Hotel & Spa in Ascot is a beautiful, accessible, four-star hotel near Windsor which is surrounded by amazing landscaped gardens. Ideal for accommodation during Royal Ascot, the hotel is the closest four-star hotel to Ascot Racecourse. Access to Macdonald Berystede Hotel & Spa is easy from nearby London Heathrow Airport and the facilities are designed to appeal to both business and leisure guests alike. Short break visitors to the area will find the hotel a short distance from popular attractions such as Legoland, Thorpe Park, Windsor Castle and Wentworth Golf Course. And following a day of adventure, back at the hotel, there is a state-of-the-art thermal spa with six spa treatment rooms, an 18-metre swimming pool, rock and infra red saunas and an outdoor hydropool. Perfect for resting weary legs. Our AA-rosette award-winning Hyperion Restaurant serves a range of contemporary English and European cuisine, carefully crafted dishes using the finest quality, wholesome ingredients. Sit back, relax and let us cook up a delight for you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
51Somewhat walkable
Grade: 51 out of 100
14Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Bagshot Road, Sunninghill, Ascot SL5 9JH England
Getting there
Car HireSee all Sunninghill car hire
2961Reviews25Q+A100Room tips
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Excellent staff. My sister booked an afternoon tea for my 60th birthday. A couple of glitches when we first arrived but after speaking to the F&B manager, he sorted immediately. The staff were outstanding and the food excellent. Beautiful hotel and restaurant. I was so impressed that I have booked Sunday lunch next week
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded yesterday
Dear Margaret319, Thank you very much for your review. We are pleased to read of your experience at the Berystede. I am sorry to hear there were some glitches when you first arrived. However it is pleasing to know the team on hand were able to rectify the situation and deliver a service with pride and care. Myself and my colleagues look forward to welcoming you back next Sunday. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a spa day with afternoon tea. We had a lovely welcome and enjoyed the outdoor spa. We spent some time in the relaxation room. My treatment was a back massage and facial with Kam. She was fantastic. The facial was excellent and she recommended Elemis products. Afternoon tea was served in the restaurant and was so fresh. We had extra tea and coffee served. Service was very efficient and friendly. Highly recommend for a day spa. On a practical note, yea and coffee available in the spa reception, just help yourself. Towels, robes and slippers available. A card is provided to use lockers and enter the changing rooms. Hair dryers, straighteners, Elemis products available in the changing rooms. Free parking but take note of the exit code as secure gated parking as you exit.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded yesterday
Dear JC-the-organiser, Thank you for choosing to spend your spa day with us at Berystede. We are delighted to hear that you had a wonderful experience with us and that you enjoyed our facilities and services. It is fantastic to hear that you had a great back massage and facial with Kam. We take great pride in providing our guests with the best possible spa experience, and we are thrilled that we were able to exceed your expectations. We are also glad that you enjoyed your afternoon tea in our restaurant. Our team works hard to ensure that all our guests feel comfortable and well taken care of. Thank you again for your kind words, and we hope to welcome you back to Berystede for another spa day in the near future. Warm Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel restaurant has to be the highlight... the food is exceptional- evening meal and breakfast and staff very helpful and pleasant. Our room ( deluxe twin) was clean and very comfortable with lots of room and we had access to the spa which was busy at the weekend so we didn't use it but I would definitely go back and stay longer. Excellent!
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Book the restaurant before you go and try the specials , the food is delightful!
Spa was busy at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 5 days ago
Dear hwarwi692300, Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us and that our restaurant and staff exceeded your expectations. We take great pride in providing exceptional service and amenities to our guests, and we are delighted that you found your room to be clean and comfortable. We are also pleased to hear that you had access to our spa. Your positive feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another enjoyable stay with us. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another wonderful relaxing overnight stay at MacDonald Berystede. Thank you to Matthew, the Front Office Manager, who went above and beyond to ensure we had the best stay possible. Dinner and breakfast were delicious and the service impeccable. The spa has great facilities including an outdoor hydropool, steam room, sauna, ice room and a large swimming pool. The spa was busy as you would expect on a Saturday but this didn't spoil our stay. Our upgraded twin deluxe room was large and comfortable, with an impressive Nespresso coffee machine and Elemis toiletries. This was a great value break and we look forward to our next visit!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 1 week ago
Dear Michelleg740, Thank you for your wonderful feedback about your recent stay with us. We are thrilled to hear that you had a relaxing overnight stay at MacDonald Berystede and that Matthew, our Front Office Manager, went above and beyond to ensure that you had the best possible experience. We are delighted that you enjoyed your meals and found the service to be impeccable. We're also happy to hear that you made use of our spa facilities and found them to be great, despite the busyness on a Saturday. We take pride in our spacious and comfortable rooms and we're glad that you found your upgraded twin deluxe room to be of great value. Thank you for choosing to stay with us and for your kind words. We look forward to welcoming you back for your next visit. Best regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here for my hen party. The service and food was good. We pre ordered veggie curry for some of the party and both got chicken. Our coffee too was absolutely awful even after trying to re make it. The fire alarm went off at 7am which was a shock to the system as it was a real emergency. Saying this, staff were very helpful, the venue was clean and very comfortable. Emma at the spa was just incredible, she was so professional, she listened to my requirements and I’ve left feeling sky high. Thank you so much!
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 1 week ago
Dear 359emilyu, Thank you for taking the time to share your feedback about your recent hen party stay with us. We're glad to hear that you found our service and food to be good and that our staff were helpful. We have taken note of your comments and will work to ensure that these issues are addressed to prevent similar occurrences in the future. We understand the inconvenience caused by the fire alarm going off at 7am and we hope it didn't cause too much disruption to your stay. We appreciate your kind words about Emma at the spa and we're thrilled to hear that you had a great experience with her. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future. Best regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i am honestly appalled to hear of the treatment of their employees. after hearing that there is still a pay gap between genders i am disgusted. knowing that the male employees are on a higher level of pay then their female counterparts for preforming the same role is beyond me. i will not be staying again
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was by far the worst spa day we have been on. The staff are unhelpful and unmotivated. The steam room was out of order, the ice room dirty and the water fountain covered in rust and dirt. The water container in the waiting room remained empty despite several clients asking for it to be refilled. We were unable to relax in the pool or use it for that matter because of loud music blaring for the aqua aerobics class. This meant most of the guests had to huddle out in the cold in the hydrotherapy pool. The massage therapist continued to ask questions throughout the ‘25 minute massage’ which made it stressful. We received 3 finger sized sandwiches for our afternoon tea, when we asked for a few more we were told we had to pay £5 pp more. £74 is an extortionate amount of money to pay for such terrible service.…
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 1 week ago
Dear LouisepB2030PZ, Thank you for taking the time to share your feedback with us regarding your recent spa day. We are truly disappointed to hear that your experience did not meet your expectations and we would like to extend our sincerest apologies for any inconvenience or frustration caused. We take all feedback seriously and we appreciate your honest comments, as they allow us to identify areas for improvement and work towards providing a better guest experience. We understand that you did not have a positive experience and we apologize for any inconvenience caused. We value your feedback, and we assure you that we will take the necessary steps to improve our services. We hope to have the opportunity to serve you better in the future. Best regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an amazing spa break and two treatments first I had best foot forward followed by a deep tissue massage. Thank you, Emma, you did an amazing job my feet they felt smooth and light afterwards and my back was left tension free from the massage.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear 570clb, Thank you for sharing your positive experience with us. We are thrilled to hear that you had an amazing spa break and enjoyed your treatments, including the Best Foot Forward and Deep Tissue Massage. We are also pleased to hear that Emma provided excellent service and left your feet feeling smooth and light, and your back tension-free. We hope to have the pleasure of welcoming you back soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is major work being carried out on the staircase so when entering the hotel there is no wow factor. We were disappointed as this is not mentioned when booking. The standard room is adequate but could do with an update. Bathroom very small and not practical for someone with any mobility issues. We found the room very hot even after turning the thermostat right down. We had to open the windows. Such a waste of energy! The staff were polite and attentive and bar and restaurant very nice. Restaurant prices quite high for what you got. The swimming pool looked lovely but we didn't use it. We were visiting Windsor Castle and this was within easy reach.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear Sightseer43756, Thank you for your feedback. We apologize for any inconvenience caused by the ongoing work on the ceiling, and we regret that it was not mentioned when you made your booking. We appreciate your comments on the standard room and the bathroom, and we will consider them as we continue to make improvements to our facilities. We are sorry to hear that you found the room too warm, and we will investigate this issue further. We are pleased to hear that you found our staff polite and attentive, and enjoyed the bar and restaurant. We are glad that our hotel's location was convenient for your visit to Windsor Castle. We hope to have the opportunity to provide you with a better experience in the future. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a really lovely overnight spa break here last Saturday. The rooms were clean and comfortable and the restaurant food was delicious. There are comfortable seating areas, ideal for our group of six and the spa facilities were great, we loved the pool! we also appreciated how friendly all the staff were.
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Date of stay: February 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear SarahY1526, It sounds like you had a wonderful overnight spa break! I'm glad to hear that you found the rooms clean and comfortable, the restaurant food delicious, and the spa facilities great - especially the pool. It's also great to hear that you found the staff friendly and accommodating. Thank you for sharing your positive experience! We hope to welcome you back soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$101 - US$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald berystede hotel sunninghill, macdonald berystede hotel and spa, macdonald berystede ascot
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadAscotSunninghill
NUMBER OF ROOMS
126
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Claim Your ListingMACDONALD BERYSTEDE HOTEL & SPA: UPDATED 2023 Reviews, Price Comparison and 670 Photos (Sunninghill, England) - Tripadvisor
Frequently Asked Questions about Macdonald Berystede Hotel & Spa
Which popular attractions are close to Macdonald Berystede Hotel & Spa?
Nearby attractions include Church of Saint Francis of Assisi (0.9 km).
What are some of the property amenities at Macdonald Berystede Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Macdonald Berystede Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Macdonald Berystede Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Macdonald Berystede Hotel & Spa?
Conveniently located restaurants include Rajbhoog, La Sorrentina Italian Restaurant, and The Carpenters Arms.
Are there opportunities to exercise at Macdonald Berystede Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Macdonald Berystede Hotel & Spa located near the city centre?
Yes, it is 0.3 km away from the centre of Sunninghill.
Are any cleaning services offered at Macdonald Berystede Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Berystede Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Macdonald Berystede Hotel & Spa?
Many travellers enjoy visiting St. George's Chapel (10.5 km), Runnymede National Trust (8.8 km), and Dorney Court (11.9 km).
Does Macdonald Berystede Hotel & Spa have any great views?
Yes, guests often enjoy the park view available here.