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Grand Bahia Principe El Portillo

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Grand Bahia Principe El Portillo
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5,799 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,801: English reviews
Saint Georges, Canada
Reviewed 2 weeks ago

Good service nice service People always with a smile The quality of the food is excellent even at the buffet The bresilian restaurant is great Special thank to José You don't have to get up early to reserve a place on the beach Will be there nest year

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Helpful?
2Thank huguesdrouin
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

Derby
Reviewed 2 weeks ago

As soon as you arrive here you feel as if the hotel has been dropped into the jungle by the sea. It is very remote and very peaceful - it really is paradise. Be warned though, it is a 3 and half hour transfer from the airport! This area is much less touristy that Punta Cana with far less hotels....

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Helpful?
4Thank Nicki B
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for posting such a wonderful review of your recent stay in our hotel Gran Bahía Príncipe El Portillo. Your kind and sincere words make us very proud of our achievements, and are truly motivating for our relentless pursuit in exceeding our guests’ expectations. As much as the importance that we give to our customer service and...

Toronto, Canada
Reviewed 3 weeks ago

Here is the Good and the Bad. The Good: We were there 2 years ago for 2 weeks with basic accommodations and planned to return. This time we were there for 1 week with upgraded accommodations to Royal Golden status. We really enjoyed the spacious Junior Superior suite, and extra pampering and perks that came with the upgrade. Our unit...

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Helpful?
Thank Lorena-and-Stan
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear guest, Thank you for taking the time to express your concerns regarding your recent stay at our Grand Bahia Principe El Portillo. I deeply regret to learn that we did not fully exceed your expectations. In Bahia Principe Hotels and Resorts we believe that only by listening carefully to the comments and suggestions of our guests we are able...

Reviewed 3 weeks ago

Miguel and Joel were very welcoming and fríendly to us. We had a few complications with our arrival, arriving a day late and running into payment problems with a card. They were friendly and helpful throughout all of it. This was our first time coming throughout as Privileged members and I found it very relaxing to be able to leave...

Review collected in partnership with this hotel
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Helpful?
1Thank 405alishaf
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services....

Reviewed 3 weeks ago

We arrived on a Sunday afternoon and were able to check-in right away. The rooms were not connecting so we requested a change and the very next day Felix accommodated us. He was great! The bellboy Delvin quickly took our suitcases to the rooms. We did not have to wait. The resort is nice and cozy. Everything is close by....

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Helpful?
2Thank linda c
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services....

Halifax, Canada
Reviewed 3 weeks ago

My Wife and I just got back from a two week stay at the Grand Bahia Principe El Portillo April 15th to April 30th. We had a great time. The resort was excellent, everything was clean and refreshed. We had booked a Jr. suite and it was great, well appointed, clean, with lots of room. The food at the buffet...

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Helpful?
5Thank Wayne P
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

Hamilton, Canada
Reviewed 3 weeks ago

We arrived April 22/17. Check-in was NOT very organized and a certain employee (Minguel) was very rude and unprofessional. He called me "BIG MAMA" because I asked to be close to our grandchild so we could help with her care. I asked for an apology and Minguel was never seen again after check-in, I did NOT get the apology. Other...

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Helpful?
4Thank JustAwful88
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear guest, As for your experience during your stay, we are pleased to inform you that we forwarded your comments today to the head of the Hotel, so they can take the necessary measures to ensure that the situation you are describing us does not cause further problems for our customers. Please accept our deepest apologies for the inconveniences experienced....

Havant, United Kingdom
Reviewed 3 weeks ago

Before I begin my review I feel I should point out two important facts: a) despite the hotel's best efforts, the food is not going to be exactly like what you get at home and b) not all of the staff can speak English owing to the fact that Dominican is a Spanish speaking country. This can make communicating difficult...

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Helpful?
5Thank 54Nigel
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the...

Guelph, Canada
Reviewed 3 weeks ago

Stayed at El Portillo April 11-18th 2017 with WestJet Vacations First time travelling to Dominican Republic, as a travel agent I book a lot of Bahia properties - and Samana was on my bucket list. Check In - was quite messy they seemed unorganized from the get-go, I found out regardless if you make a request months in advance for...

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Helpful?
7Thank BryyB
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our food service. Comments like that you send us, are what motivate us as a team every day to improve the quality...

Gravesend, United Kingdom
Reviewed 3 weeks ago via mobile

Rooms ok, but bathrooms need renewing desperately. Staff very friendly until you have a problem then suddenly they can't understand English. Service ok, drinks a bit hot or miss in the main restaurants, sometimes you get water, alcohol, and coffee other times you can't get one drink. Food is very good in all restaurants, including the main Buffett restaurant. Entertainment...

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Helpful?
2Thank glove2222222
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Cordial greetings from all the team working in Gran Bahía Príncipe El Portillo; we would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments. Observations are treated with the utmost interest, as it...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $180 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
888 questions
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Brooklyn, New York

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms where amazing we had a Jr suit rain shower and hot tub with jets pottsy landed in the disco”
3gshepherds, 17 May 2017 | Read review
“Ask for a quiet room away from the entertainment”
793marianb, 9 May 2017 | Read review
“Upgrade to luxury accommodations”
Lorena-and-Stan, 4 May 2017 | Read review
“You want a room near the lobby.”
lindacB4717FJ, 2 May 2017 | Read review
“Go with the Jr. Suite, it is well worth the extra few dollars.”
797waynep, 1 May 2017 | Read review
5 of 5
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