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The Reef House Palm Cove - MGallery Collection

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647 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Boston, Massachusetts
Reviewed 3 days ago NEW

Amazing venue! The reception and public spaces are lovely and quite comfortable. If you are interested in first class accommodation, you need to book at the Reef House. Directly across the street is the Coral Sea with waves and a calming atmosphere. One area of improvement!! I stayed in a front room which also has a view of the restaurant....

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Thank Carrie232015
Reviewed 3 days ago NEW

We just had a relaxing 6 days at the reef house and it ticked all the boxes for a great romantic getaway. It is perfectly located across from the beach and has a huge open dining deck area looking out to sea. We were lucky enough to get a free room upgrade and enjoyed the use of the free bikes...

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Thank Leanne W
Melbourne, Australia
Reviewed 6 days ago NEW

I just spent 8 days at The Reef House for a well needed break. Everything about this property is perfect, it's like a home away from home. The staff are warm, friendly and always happy to help. All the rooms are gorgeous and unique in their own way. I loved my spa bath on the balcony! Speaking of spas they...

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Thank msantoro03
Northwest Arkansas
Reviewed 6 days ago NEW

Reef Cove was a great stay! Large clean rooms with a balcony overlooking the beach. The staff was very friendly, breakfast was first rate and there were many places just to sit and enjoy the environment. Centrally located, it was an easy walk to all of the restaurants and shops.

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Thank Susan N
Reviewed 1 week ago NEWvia mobile

We stayed at the Reef House for 3 nights - resort was beautiful, so much attention to detail has gone into the decor. Resort has happy hour from 5-6pm which include free punch and canapés. There is also an honesty bar where you can help yourself to drinks - such great ideas! Staff and service were amazing! The resort has...

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Thank Renae M
Reviewed 1 week ago via mobile

From the moment I rang to confirm dates the service was exemplary. Great location, very clean and nothing was too much trouble. It seems the loveliest people's name start with C, Carry (not quite right, but the lovely blonde lady in the restaurant), Catherine and Colin. Very relaxing week.

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Thank Kerry A
Reviewed 1 week ago

This property is certainly not new and glistening but in a way, that is the essence of its great charm. Management are doing a great job in catering for guests. The rooms are well appointed without being slick. The linen is of a high quality and the rooms are well cleaned. We loved the large balcony that had a kitchenette,...

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Thank Peter B
Port Douglas, Australia
Reviewed 1 week ago via mobile

From the moment we arrived we were treated so well. Excellent check-in experience and made very welcome. All staff we interacted with were friendly and always ready to assist. Delightful room with very good facilities. Everything was very clean. It is in an excellent location. Dinner was excellent with very good service. Breakfast was also lovely- a perfect setting overlooking...

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Thank KazMaz2
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Guest, Thank you so much for staying with us and for posting your Trip Advisor review. We certainly appreciate you staying with us and sharing your terrific feedback with fellow Trip Advisor readers. I will share your great comments with everybody so we are aware how happy you are with your stay, Thank you once again for staying with...

Reviewed 1 week ago

Old world charm with beautifully clean rooms, fantastic location and very friendly staff where nothing is too much trouble. Came away from our 4 night stay totally rejuvenated and refreshed where the biggest decision was were to eat each night. Highly recommended and we will be re-visiting when our next holidays come up.

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Thank TheGreatGaming 1
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear TheGreatGaming 1, Thank you for staying with us at the Reef House in Palm Cove, it is so pleasing to know you felt so rejuvenated and refreshed after such a short stay. Our Colonial style Beach House has the ability to help people relax immediately, the sound of the waves combined with the salt air help set the scene...

Adelaide, Australia
Reviewed 1 week ago

The room was clean however the website mislead us to believe that the hotel was upmarket when it was old and dated. The staff were too casual and there were often not enough on the front desk leading to long wait times. There was an error made with our booking at the spa however this was handled with apology and...

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Thank timv415
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear timv415, Thank you very much for staying with us and for posting your review. I sincerely wish you had a better experaince than the one you have described. I am sorry for the delays you experienced at our reception desk, our casual nature and the mistake we made with your Spa booking, these should not have occurred and I...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $206 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#5 On the Beach Hotel in Palm Cove
#5 Spa Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
“We liked our room facing the pool. We did not worry about looking at others”
 of 5 bubbles DianeG113, 22 Nov 2016 | Read review
“Make sure you get an upgraded/refurbished room!!”
  • Old clock radio I'd expect in a backpackers...
 of 5 bubbles samanthaa460, 16 Nov 2016 | Read review
“Choose 1 of the 5 sea facing rooms.”
 of 5 bubbles SusieMacSydney, 12 Nov 2016 | Read review
“Not applicable as we did not stay there”
 of 5 bubbles , 11 Nov 2016 | Read review
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