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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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676 Reviews from our TripAdvisor Community

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Showing 652: English reviews
Hamilton, New Zealand
Reviewed 9 January 2017

Purchased a deal via Luxury Escapes and stayed at the Reef House in early Dec 2016. Check-in was not a fantastic experience, but after that our stay was absolutely perfect with nothing to fault. Location almost in the centre of the Palm Cove "strip" and the dinning deck facing out over the sea made for a wonderful setting for breakfast...

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Helpful?
Thank MarianneIan K
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear MarianneIan K, Thank you so much for staying at the Reef House in Palm Cove, we are very pleased to know you had an enjoyable break with us. Luxury Escapes is a great travel partner of ours, offering an exclusive deal with teriffic inclusions. MarianneIan K, I am sorry to learn about the problem you encountered at check in...

Adelaide, Australia
Reviewed 8 January 2017 via mobile

10 years ago my husband and I married and had our wedding reception at the Reef House and we finally made it back for our anniversary. We wish we hadn't waited so long! Of course Palm Cove is a beautiful location but we were attracted to the boutique size of the Hotel, quaint history and prime beachfront location. The staff...

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Helpful?
Thank Marion L
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Marion L, Happy 10th wedding anniversary and thank you very much for coming back to the Reef House to celebrate ! We are so pleased you had a great time with us and enjoyed your mini break. Our history and style is truly unique to Palm Cove, our honesty bar, Colonial Style, ambiance and location are one of a...

Surfers Paradise, Australia
Reviewed 5 January 2017 via mobile

Flew into Cairns and stayed overnight at the Reef House in stunning Palm Cove on arrival welcomed with a refreshing sparkling water and enjoyed lunch in the restaurant while waiting for our room Bikes were available complimentary for use and enjoyed a ride along the foreshore Staff were extremely welcoming and organised our transfer for the next morning Lunch menu...

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Helpful?
Thank Terri-anne L
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Terri-anne L, Thank you so much for your kind review on Trip Advisor, it was an absolute pleasure to host you during the festive season and we are so pleased to know you enjoyed your stay with us. Please let me know when you return to Palm Cove, we would love the opportunity to host you again, Safe Travels,...

Cairns Region, Australia
Reviewed 28 December 2016

Wonderful place to relax, with 2 pools, fantastic location right on the beach opposite the Coral Sea with excellent, accomodating staff. Evening complimentary canapés and cocktails. Palm cove full of boutique shops and restaurants.

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Helpful?
Thank Denyse H
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Denyse H, Thank you so much for deciding to stay with us over the Festive Season. It means a lot to know you enjoyed your stay with us during this time. We wish you and your family all the best for 2017! All the best from the Reef House Palm Cove,

Brisbane, Queensland, Australia
Reviewed 20 December 2016 via mobile

Lovely place Palm Cove On check in they told us we had been upgraded mmmm Not sure about that Main bedroom was roomy But the king size bed was terrible Reef house upgrade your beds I slept in the second room in a single bed it was on castors and moved a over the place Staff were friendly enough but...

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2Thank Michelle S
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Michelle S, Thank you so much for staying with us at the Reef House in Palm Cove and for sharing your feedback on Trip Advisor. I sincerely wish your 4 night stay did come with a better review, it is very important to us that we ensure all guests of the Reef House have a teriffic stay return home...

Reviewed 17 December 2016 via mobile

I just called to confirm my booking and I am so happy with the customer service. A lady called kathrine answered my call and she was more then happy to answer all my questions! I cant can't wait to get there!

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Helpful?
Thank Milica D
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Milica, Thank you so much for deciding to stay with us at the Reef House Palm Cove. We wish you a very Merry Christmas and a happy, safe and prosperous new year. It was lovely meeting you at check in this morning and if Katherine or I can help with anything at all please don't hesitate to ask. I...

Cairns
Reviewed 15 December 2016

Good value for money. Staff friendly and efficient. Spa staff very friendly and helpful. Room was great with lovely view of the ocean. Enjoyed my wine relaxing on balcony in the sun. Massage and spa treatment was very relaxing. Thank you.

Review collected in partnership with Accorhotels.com
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1Thank Mary A L
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Mary A L, Thank you very much for staying with us and for posting such a great review, it is very pleasing to know you were able to relax and enjoy your time with us. A Colonial style beach house should be the perfect place to have a peaceful and relaxing stay. Thank you again Mary A L, we...

Sydney, Australia
Reviewed 13 December 2016

Loved The Reef House especially the open restaurant looking out over the beach. It was a real treat to eat breakfast there every morning and we had a couple of evening meals as well. The food was excellent. One of the highlights was the 5 - 6pm drinks reception where you could mingle with other guests. The service was very...

Review collected in partnership with Accorhotels.com
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1Thank ritagY9798GN
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear ritagY9798GN, Thank you so much for staying at the Reef House in Palm Cove. It is teriffic to know you had an amazing 5 days with us and were able to quickly settle into Palm Cove living at its best. The Beach, our restaurant, boutiques, walking paths are all very close with great access. We are all very pleased...

Southampton, United Kingdom
Reviewed 13 December 2016 via mobile

We would have no hesitation to highly recommend this beautiful little hotel. Fabulous rooms, great restaurant, personalised swimming pool and tremendous staff. We arrived on the Sunday, and being Brits, we of course brought the rain with us. Locals were delighted but we were concerned. However, we made the Kuranda two way trip, which must not be missed, and we're...

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1Thank David M
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear David M, Thank you so much for you recommendation, we appreciate the time you have taken to tell others about your stay with us ! Is it nice to receive such positive feedback and terrific to know you enjoyed Tropical North Queensland. We are so fortunate to be nestled in between two world heritage national parks. I would encourage...

Boston, Massachusetts
Reviewed 9 December 2016

Amazing venue! The reception and public spaces are lovely and quite comfortable. If you are interested in first class accommodation, you need to book at the Reef House. Directly across the street is the Coral Sea with waves and a calming atmosphere. One area of improvement!! I stayed in a front room which also has a view of the restaurant....

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1Thank Carrie232015
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Carrie232015, Thank you so much for staying with us and for posting your Trip Advisor review, finding Heaven in Cairns a terrific review title and once again thank you very much. Carrie232015, I also wanted to apologise for the wedding interrupting your stay and thank you for being so accommodating. The Bride, Groom and all of there guests had...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $198 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#4 On the Beach Hotel in Palm Cove
#4 Spa Hotel in Palm Cove
#5 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
 of 5 bubbles 725SandraM, 28 Jan 2017 | Read review
“Ground floor rooms have plenty of privacy and easy access to all facilities”
 of 5 bubbles marianneiank, 8 Jan 2017 | Read review
“Excellent Christmas lunch seafood extravaganza!”
  • View across the road from resort.
 of 5 bubbles 626denyseh, 27 Dec 2016 | Read review
“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
“We liked our room facing the pool. We did not worry about looking at others”
 of 5 bubbles DianeG113, 22 Nov 2016 | Read review
5 of 5