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Hotel Grand Chancellor Palm Cove

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1 room 2 adults 0 children
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Hotel Grand Chancellor Palm Cove
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314 Reviews from our TripAdvisor Community

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Showing 289: English reviews
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Mareeba, Queensland, Australia
Reviewed 3 days ago NEW

We purchased a Wotif mystery stay - exceeded expectations . Thank you for a great stay. Your staff are exceptional and provide the warmest welcoming experience. The rooms spacious and very clean. The sleeping experience wonderful.

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Helpful?
Thank Aly M
Sebastopol
Reviewed 3 days ago NEW

very bad service waited half hour for drink gave up to noisy if looking to have restful holiday no hope breakfast way to exspensive for what is offered many members of staff need to be friendlier meal menu does not offer much variety

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Thank barbarakN5517CU
Reviewed 4 days ago NEW

We arrived at about 6pm Friday 17th and were allocated room 517. The room is lovely but sadly this is where our nice stayed became awful. The room above us I think its 557, had very loud guests in it, they were scraping what sounded like chairs, slamming doors, wheeling what sounded like luggage from between 12am until about 6am,...

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Thank Fiona H
Cairns, Australia
Reviewed 5 days ago NEW

This resort has been around for many years and changed hotel names throughout that time. It has refurbished and we had a lovely 2 bedroom room which was modern and clean. If you were visiting from out of town and looking for a place to stay with a family this is a good option, a short walk to the beach,...

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Thank charliemango
Reviewed 5 days ago NEW

we book for 1 night away and got charged for 2 when I said something both the reception staff said they would sort it the next day( they didn't the next day over $400 over charged and just told oh well your bank will put it back in to your account in 3-5 business days . twice our room cards...

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Thank shantelle w
sydney
Reviewed 6 days ago NEW

Perfect stay for a family.Free onsite parking.pretty sorroundings,pretty and clean hotel.good food,kids pool and games room.Only a 5 minute walk to beach and shops.Love staying here.staff were always very welcoming ,polite and friendly.

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Thank carlymb
North Sydney, Australia
Reviewed 6 days ago NEW

Badly, I mean badly in need of repair. I stayed in better off the road motels for the same money. The evening we arrived for a short break the reception had only one person who seemed overwhelmed by the large, noisy groups of what I thought to be Chinese tourists. We managed to check in and made our way to...

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Thank traveller172017
Reviewed 1 week ago via mobile

Room was good size for my husband 2 kids and i, i like that it provided a garden view where my daughter enjoyed watching kangaroos on the balcony. There weren't enough towels or soaps etc provided. Ordered a kids meal using room service and the portion size of the food was enough to feed both my 6y.o and I lol...

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1Thank SorellaHenry
HGCPC, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear SorellaHenry, I would like to thank you for taking the time to comment on your recent stay with us at the Hotel Grand Chancellor Palm Cove. It is great to read that overall you enjoyed our property however it concerns me greatly to read of you service experience. Our guests comfort and needs are paramount to us and with...

Cairns, Australia
Reviewed 1 week ago

Our family really enjoyed our stay and we will definitely be back as soon as we can, from the reception staff to the food and beverage attendants to housekeeping you are all just totally awesome in making us feel welcome like family

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Thank traceywE7283JN
HGCPC, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear traceywE7283JN, Wow what a wonderful review. I’d like to thank you for taking the time to comment on your recent family getaway. I’m so pleased to read that you enjoyed your stay with us and that the hotel was everything you wanted. Customer service is paramount for the Grand Chancellor Group and our friendly team do try and go...

Geelong
Reviewed 3 weeks ago

Stayed for five days. Very peaceful nights and friendly staff. Lovely to see lots of families having fun in the swimming pool. Nice to look out onto swimming pool. Good local walking areas, and easy to get around Palm Cove

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Thank LIsa G
HGCPC, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear LisaG, We appreciate so much when our guests take the time to comment on their experience with us at the Hotel Grand Chancellor Palm Cove. It’s so pleasing to read that our guests are enjoying their stay and utilising our facilities including our wonderful family friendly pool. Thanks so much for your lovely comments. Warm Regards Marsha Franklin Hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 

Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $114 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel
Hotel Style:
#10 Romantic Hotel in Palm Cove
#10 On the Beach Hotel in Palm Cove
#12 Luxury Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Palm Cove staff and other travellers.
4 questions
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Cardiff, United Kingdom
Melbourne, Australia
Pakenham, Australia

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Questions? Get answers from Hotel Grand Chancellor Palm Cove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room located near the pool which has a crocodile slide is a good option”
 of 5 bubbles charliemango, 18 Mar 2017 | Read review
“rooms are very smelly, bathrooms looks like never been updated since 80's”
 of 5 bubbles traveller172017, 17 Mar 2017 | Read review
“An end suit is much quieter:-)”
 of 5 bubbles trinab582, 14 Jan 2017 | Read review
“I prefer the ground level room with nice view.”
 of 5 bubbles I6168RJjohnf, 28 Dec 2016 | Read review
“Ask to inspect the room first.”
 of 5 bubbles Dougie666, 15 Sep 2016 | Read review
5 of 5