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Fairmont Resort Blue Mountains - MGallery Collection

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Fairmont Resort Blue Mountains - MGallery Collection
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2,183 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Resort Blue Mountains - MGallery Collection
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Showing 2,158: English reviews
Leura
Reviewed 3 weeks ago

On Wednesday 16th November, I paid $127 for a Year 12 final dinner function at the Fairmont. The location was totally unsatisfactory as I had paid for the Fairmont Resort but was sent to the Leura Golf Club. Further, the food was a three (3) course meal, and was very poor standard in both taste, size and presentation. I work...

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Helpful?
Thank Walter_world
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Walter_world Thank you for sharing your feedback following your recent function experience here at the Fairmont Resort. Firstly, I would like to sincerely apologise for your expectations not being met - far from our want or intention, as we remain absolutely focused on our guests here at the Fairmont and take it personally when anyone leaves feeling anything other...

Sydney, Australia
Reviewed 3 weeks ago

Not a sophisticated and glamorous CBD hotel but rather delivers in a way that matters to frequent travellers - the service and willingness to assist was wonderful. As a frequent traveller, you assume that it is not always glamorous and things can go wrong but the team here were wonderful - the first surprise was the car space reserved near...

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Helpful?
Thank RonWamberal
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear RonWamberal Thank your for sharing your recent experience at the Fairmont Resort with us - we always love hearing from our valued guests. I especially appreciate your comments on our service as this area is our absolute focus and it means a lot to hear your praise, especially as a frequent traveller with much experience. I have shared your...

Sydney, Australia
Reviewed 3 weeks ago

My partner and I stayed one night at the Fairmont Resort while visiting the Blue Mountains area. I booked a wheelchair accessible room due to my mobility problems and I was pleased with the spacious room with a fully wheelchair accessible bathroom. The room was clean, quiet and the bed very comfortable. I was also pleased that the room had...

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Helpful?
Thank 755denisen
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear 755denisen Thank you for providing feedback following your recent overnight stay with us here in the beautiful Blue Mountains. I am pleased you found the accommodation completely satisfied your needs - and I agree with you 100%, it is so refreshing to be able to open window in a hotel/ resort - especially when you are located in such...

Katoomba, Australia
Reviewed 3 weeks ago

Having read some of the other reviews of the Fairmont's seafood buffet, one would think that they had been to an entirely different venue given my recent visit. It may be that I am setting the bar too high for a 4 star property. My partner and I went to the Saturday night Seafood Buffet at a cost of $79...

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1Thank r k
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear r k Thank you for your detailed feedback following your recent seafood buffet experience with us. While it is never nice to receive negative feedback, we truly appreciate it and ensure we utilise the opportunity given to us to continue to make amendments and changes to our service offering wherever feasibly possible. Firstly, please accept my sincere apologise for your...

bowral
Reviewed 3 weeks ago

This is not the most expensive or exclusive resort in the Blue Mountains but we were very pleasantly surprised and enjoyed our weekend here. The rooms are quite large and well furnished with lovely outlook over the valley and surrounding bushland. We had one of the superior rooms and were very comfortable, the bed was good as were the pillows...

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Helpful?
Thank Ann M
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Ann M Thank you for taking the time to post a review following your recent weekend stay with us. I am so pleased you enjoyed your time here including your spacious and comfortable accommodation (I agree, pillows are very important!) and your dining experience with us at Eucalypt - thank you for your recommendation as well regarding the blinds,...

Sydney, Australia
Reviewed 3 weeks ago

The resort is now part of the Accor chain, and is much improved. The food and service were very good and our room on the 4th floor had a magnificent view over the valley. The grounds are beautiful and include a golf course. The facilities include an indoor and outdoor pool and a selection of lovely walks allowing you to...

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Helpful?
Thank Nigel S
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Nigel S Thank you for your review and comments following your recent return trip to us. I am so pleased you noticed and approve of our improvements as part of our current rejuvenation programme to restore the Fairmont Resort to her former glory - and well beyond! We are continuing to make improvements as well as adding additional guest...

Sydney, Australia
Reviewed 3 weeks ago

I stayed at the Fairmont recently during a conference. While it wasn't terrible, there was certainly room for improvement. The room was spacious, quiet and comfortable. The only coffee in the room was instant coffee. One of the cups provided was dirty. The next morning when my room was cleaned the dirty cup was replaced with another dirty cup. The...

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Helpful?
Thank DibleyDi
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear lovedanad Thank you for taking the time to provide feedback following your recent stay with us for a conference. I was very disappointed and concerned by your comments on the House Keeping issues you encountered during your stay. This is certainly not reflective of our normal high standards and attention to detail and for this I sincerely apologise. Please...

Sydney, Australia
Reviewed 3 weeks ago

Although we only stayed one night, and although Blue Mountains is only a couple of hours drive from Sydney, we felt like we were days away, and the stay and accommodation, views and service left us feeling relaxed and rejuvenated - as if we had been away for weeks. This resort is conveniently located, the views are breathtaking, the staff...

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Helpful?
Thank lovedanad
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear lovedanad We love hearing from our guests, thank you for taking the time to provide us with feedback on your recent one night escape. You have worded it perfectly - it is another world up here and all so convenient to Sydney....hard to believe your so close once you've arrived at the Resort and look out over stunning Jamison...

Reviewed 3 weeks ago

Had a date night weekend away here and it was amazing! The whole experience was enjoyable. Check in was quick and the service from all staff was very good. Everyone made you feel very welcome. Dined at the restaurant with the fireplace and it was great. Good value and great food. The wait staff were extremely pleasant and engaged enough...

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Helpful?
Thank HolnMatt
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear HolnMatt Thank you for taking the time to post a review following your 'date night' weekend away with us (we love that concept!)... We are so pleased you both thoroughly enjoyed your stay and especially appreciate your kind comments on our staff service,. Our team genuinely care about ensuring our guests feel warmly welcome throughout their stay and it...

Bathurst, Australia
Reviewed 3 weeks ago

From the moment of booking to the checking out we had a positive and friendly experience at the Fairmont. This hotel is worth returning to for certain. Filomena at reception, Lindy at the cafe' & Adam at Concierge are all stand-out staff members whom deserve recognition for fine customer service. Thanks again for the extra mile- bottle of wine, fruit...

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Helpful?
Thank DeElmo
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear DeElmo Congratulations on your recent anniversary - we are thrilled you chose to celebrate it with us. You are very welcome for the additional touches - we love to help our guests celebrate special occasions and where better to enjoy it than here in the spectacular, romantic Blue Mountains! Thank you for taking the time to personally name some...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Golf Course
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 

Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Region: Australia > New South Wales > Blue Mountains > Leura
Price Range: $183 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Resort Blue Mountains - MGallery Collection staff and other travellers.
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Questions? Get answers from Fairmont Resort Blue Mountains - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 432 is a beauty”
 of 5 bubbles Simmy2016, 3 Dec 2016 | Read review
“Spring flowers, autumn colours and less crowded weekdays are the best times to stay.”
  • Rm 355- I Was Promised a Stunning View & Got This
  • Superior Room 355
 of 5 bubbles EvelynSydney, 2 Dec 2016 | Read review
“As this hotel is in the Blue Mountains, ask for a room with a view of the mountains.”
 of 5 bubbles 400carolyn, 26 Nov 2016 | Read review
“Do not eat here.”
 of 5 bubbles Walter_world, 17 Nov 2016 | Read review
“Rooms overlooking the valley are delightful”
 of 5 bubbles annspan, 16 Nov 2016 | Read review
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