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Fairmont Resort Blue Mountains - MGallery Collection

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Fairmont Resort Blue Mountains - MGallery Collection
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2,184 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Resort Blue Mountains - MGallery Collection
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Showing 2,159: English reviews
Newick, United Kingdom
Reviewed 7 March 2014

We stayed at this hotel for just one night. All the staff were helpfull and very friendly. The room was very comfortable and well appointed. Lovely toiletries, soft towels and good shower. We ate in Embers restaurant and had a lovely meal. The nearby small town of Leura is very interesting, lots of small shops. The viewpoints at Echo Falls...

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Helpful?
Thank Melanie2109
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Melanie, Thank you so much for your lovely comments about your stay with us at Fairmont. We do hope you will be back soon. kind regards

Banbury, United Kingdom
Reviewed 6 March 2014 via mobile

We stayed here for 2 nights in Feb. The driveway in and entrance lobby are very impressive. Our family room was adequate but nothing special. The terrace bar and restaurant do have tremendous views of the Blue Mountains and the food was good too (prawns with garlic 10/10). They had run out of the wine we ordered but gave us...

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Helpful?
Thank sparkleloulou
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thank you for your feedback relating to your stay with us in February. We certainly apreciate your positive comments, but more to the point the areas in which we let you down. I do apologise for the issues with Food & Beverage Service and the disturbance caused by fellow guests. We do try to cater for all our guests and...

Sydney, Australia
Reviewed 6 March 2014

Came here for a work conference. Good - food not too bad (cooking wasn't overall consistent though, for the dinner course), the rooms were ok although if you have a room at the end of a long corridor it is a very long walk! We got a refurbished room, which was decorated ok. Appelles Apothecary toiletries which was surprising that...

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Helpful?
Thank 33-1-3-rpm
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thank you for providing feedback on your recent stay for a work conference. Your comments are very much apreciated as they give a clear direction on which to focus future improvements - I take note particularly of your feedback on the water temperature and pressure which have resulted in immediate improvements. kind regards

Auckland Region, New Zealand
Reviewed 2 March 2014 via mobile

We came here for a romantic getaway from the city. Having recently arrived in Sydney from NZ, we wanted to explore the blue mountains and also relax. It was also to be a special weekend as I had planned to propose to my partner. It worked out perfectly. We arrived, we were given a map and directions for a walk...

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Helpful?
Thank Todd H
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Todd, Thank you for your comments about your stay at the Fairmont - we're really pleased that your plans worked well and your stay was enjoyable. kind regards

Newcastle, Australia
Reviewed 26 February 2014

My family and I have stayed at the Fairmont resort 3 times in the past year, but this last stay was terrible. From the extremely poor water pressure in the showers to the air conditioning that didn't work even after several complaints, things at the Fairmont seem to be going downhill. A number of facilities have been closed down due...

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2Thank CK1621
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear CK, Thank you for staying with us and providing feedback on your experience. I am very sorry that our refurbishment program impacted on your last stay. The paint smell was from our new lobby shop which will carry a range of convenience and other items to assist our guests. Our intention in carrying out maintenance and renovations is to...

Sydney, Australia
Reviewed 20 February 2014

My girlfriend and I stayed at the property in August 2013. The property is old and depressing, in desperate need for more and more renovation. There is no question that hotel is a dump!! For those of you who have stayed in fairmont properties around the world, be prepared it is nothing like it. To the contrary, it is terrible,...

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5Thank WTC2092
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear WTC, We are very sorry that that your stay in August 2013 was not what you expected. We do value your feedback and I am confident that since your stay in August last year we have made significant improvements. We do not imply nor are we in any way associated with the North American Fairmont brand. kind regards

cairns
Reviewed 19 February 2014

It is so impressive to arrive here, and the entrance is beautiful. I understand that the place was really run down a couple of years ago and everyone seems to have worked hard to bring it up to standard. The rooms were lovely - beds comfy, bathrooms fine. The pool area is looking a little tired - it was not...

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1Thank janita_48
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Janita, Thank you for your lovely comments about the resort and surrounds. We are very pleased you enjoyed your stay. We certainly take on board your comments about the pool area and I'm happy to advise that the pool and health club area will be under going significant redevelopment in the coming months. kind regards

Sydney, Australia
Reviewed 16 February 2014

made a booking for a Saturday night in a valley view room.. was a bit disappointed to find the extra cost of this room had tree growing in front. not one cm of valley view was to be soon. we were treated like a number. seems to reflect the management style of the Fairmont resort. have stayed there previously and...

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3Thank hendrickson99
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Hendrickson, Thank you for proving feedback on your recent stay with us at Fairmont. We are very disappointed that you did not enjoy your stay, but will certainly use your feedback to drive improvements in service and guest attention going forwards. kind regrds

Sydney
Reviewed 16 February 2014

My wife and I stayed there for a night over the Valentines weekend. The resort was 'OK' but looking tired, both inside and out. Our room had several maintenance issues. There was quite a lot of noise from the hallway outside our room - partly because there were lots of families with kids staying and because there seems to be...

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Helpful?
1Thank Lovethemojo
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thank you for providing feedback on your recent stay at Fairmont. We are disappointed that maintenance a noise issues affected your stay. We will follow up on your comments to ensure the comfort and quality of stay for future guests is not compromised. kind regards

Sydney, Australia
Reviewed 16 February 2014

This complex is lovely with plenty to do. The selection of restaurants has everyone covered with the quality of food very good. Two restaurants with a majestic outlook over the Jameison Valley. There is an ice cream freezer near the foyer and this is a great idea for children. A huge fish tank in the foyer kept the children interested...

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1Thank Whatdathink
Fairmont7resort, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thank you for the lovely feedback and comments on your recent stay with us at fairmont. We are all very pleased that you and your family enjoyed and resort and service. We hope to welcome you back soon kind regards

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Golf Course
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 

Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Region: Australia > New South Wales > Blue Mountains > Leura
Price Range: $182 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Resort Blue Mountains - MGallery Collection staff and other travellers.
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Questions? Get answers from Fairmont Resort Blue Mountains - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 432 is a beauty”
 of 5 bubbles Simmy2016, 3 Dec 2016 | Read review
“Spring flowers, autumn colours and less crowded weekdays are the best times to stay.”
  • Rm 355- I Was Promised a Stunning View & Got This
  • Superior Room 355
 of 5 bubbles EvelynSydney, 2 Dec 2016 | Read review
“As this hotel is in the Blue Mountains, ask for a room with a view of the mountains.”
 of 5 bubbles 400carolyn, 26 Nov 2016 | Read review
“Do not eat here.”
 of 5 bubbles Walter_world, 17 Nov 2016 | Read review
“Rooms overlooking the valley are delightful”
 of 5 bubbles annspan, 16 Nov 2016 | Read review
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