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expected much from this hotel, following the critics below.
however, overall experience was a disaster.
very bad service, starting from the hotel management, and continuing with the restaurant maitre. he was tired to even translate the set dinner menu in english from german.
4 Thank Aristos K
Response from jwrann, Inhaber at Hotel BergkristallResponded 11 January 2017
This is your third complaint in the same matter since you left our house. Expecting a discount can have many reasons. We never thougt that we treated you so bad as you explain. There must have been another reason that you are so upset about...More
Very poor service, small and dirty room with many dysfunctions, bad internet connection and a very unfriendly crowd. Unfortunately the second part of our holiday was negatively affected because of the bad hosting. Good food though.More
1 Thank Kat K
Response from jwrann, Inhaber at Hotel BergkristallResponded 10 January 2017
Thank you for your comment about your experience in our house. Your poor comment probably was part of the cold outside temperatures we had these days. The malfunction of the light (the transformer broke) in the bathroom was fixed after your complain. With your disapointment...More
2 couples sitting outside for lunch. The view is lovely.
The food is pretty good (but pricey).
The service is awful, verging on the snotty.
We had to ask for things several times. The waiter was short with us and disinterested and unhelpful.
Thank Gary H
Response from jwrann, Inhaber at Hotel BergkristallResponded 29 December 2016
Blue sky, Peak season, bright sunshine and all our guests are coming the same time for lunch. This are the ingredients of strong business, maybe too strong. But punish us with this very bad avaluation is not fair.
perched in the rarified champagne air of the magical oasis OBERLECH village . HOTEL BERGKRISTALL shines brightly in every aspect worthy of its 4 star rating . On a sensational dazzling sunny mountain day, lunch on its wondrous sun terrace is an absolutely memorable experience...More
Response from jwrann, Inhaber at Hotel BergkristallResponded 25 March 2016
Thank you very much for your kind feedback. For us it was a pleasure to host you and we all hope very much to welcome you again next year. We send you our best regards, family Wrann and all the whole team of the Hotel...More
Great location in Oberlech. A fabulous hotel with great personal service and really amazing food. Breakfast buffet with everything from fruit, Bircher muesli, croissants to eggs and ham. Dinner a gourmet 5 courses every night with soup, salads and delicious fish and meat courses. fondue...More
1 Thank hilarycj
Response from jwrann, Inhaber at Hotel BergkristallResponded 6 March 2016
Thank you very much for your very kind feedback! Next time when you are here we will especially take care about the sunshine..... greetings from Jakob and Renate Wrann and the whole team of the Bergkristall.
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