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Hotel Bergkristall

59 reviews
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Traveller (19)
Room & Suite (9)
Dining (5)
Overview
  • Excellent56%
  • Very good10%
  • Average10%
  • Poor6%
  • Terrible18%
Travellers talk about
“teenage boys”(2 reviews)
“half board”(2 reviews)
Free Wifi
Breakfast included
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
4.5 Star Hotel
All hotel details
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Reviews (59)Write a Review
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1 - 5 of 32 reviews
Reviewed 3 weeks ago

It seems that a small group of people has launched a very unfair and vindictive campaign against this hotel and its proprietress Mrs Wrann, whom I find to be the most charming and wonderful hostess of any hotel in the world. My stay in the...More

4  Thank WCFP
Response from jwrann, Inhaber at Hotel BergkristallResponded 2 weeks ago

Thank you very much for your kind feedback. It is very kind of you to write such a nice and honest review of all your stays at our hotel. We are happy to have loyal guests who feel at home in our house. Best regards...More

Reviewed 3 weeks ago

My family and I have travelled around the world and Hotel Bergkristall has got to be our favorite place anywhere! We consider the Hotel "our home" in Oberlech, and the Wrann family "our family" in Austria. My children learned to ski (and toboggan) during our...More

5  Thank DrGSK
Response from jwrann, Inhaber at Hotel BergkristallResponded 3 weeks ago

Thank you very much for your kind feedback. It is very good to hear that you enjoyed the stay at our house for so many years and you always came back because of the good experiences you had. We are looking very much forward to...More

Reviewed 3 weeks ago via mobile

Hotel has a picturesque setting, cosy atmosphere, wonderful staff all around, and a great location where you can access lifts quite easily. This was our second time around and it was quite wonderful until one of our friends had an unfortunate misunderstanding with the management....More

7  Thank Mehmet M
Response from jwrann, Inhaber at Hotel BergkristallResponded 3 weeks ago

This now is the sixth feedback in the same matter. The reader of this complaint is invited also to read the other stories, perhaps he will get a better understanding for the situation. Jakob Wrann

Reviewed 3 weeks ago via mobile

This was the first time we have visited this establishment because our friends made a reservation here. Since the first day we have arrived at the hotel their old dog has been wandering inside the hotel and my daughter who loves dogs has been petting...More

9  Thank OmerG18G
Response from jwrann, Inhaber at Hotel BergkristallResponded 3 weeks ago

We read your feedback and your complaint. This is the third message in this matter.We will learn from it and know what to do in the future. Beside that you should tell your four years old doughter that a dog is an animal and not...More

Reviewed 3 weeks ago via mobile

Nice hotel lovely location but the owners are incredibly rude and arrogant. The moment you retrn to the hotel After a beautiful day on the slopes, the absurd warnings and rude attitude by the owners ( especially by Mrs.wrann)starts to frustrate you. Your children may...More

13  Thank Tolga A
Response from jwrann, Inhaber at Hotel BergkristallResponded 3 weeks ago

We read your feedback and your complaint. This is the fourth (!) message we reached in this matter from your group. We will learn from it and know what to do in the future.. Jakob Wrann, hotel dynasty in seventh generation.

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Spa
Breakfast included
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Breakfast included
Multilingual Staff
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$439 - US$807 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$439 - US$807 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (19)
Room & Suite (9)
Dining (5)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"All the rooms are great. The rooms in the old wing are quaint and some have a balcony."
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"try to get a balcony room"
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"Room with the mountain view!"
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"Even of you don't stay, book for lunch! It will be memorable."
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