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Mercure Hotel Frankfurt Eschborn Ost

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Traveller (64)
Dining (33)
Room & Suite (17)
Overview
Helfmann-Park 6, 65760 Eschborn, Hesse Germany See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(127)
Traveller rating
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  • 169
  • 79
  • 17
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Zoe L
Portsmouth, United Kingdom
32
Reviewed 29 Aug 2018
Reception staff were so friendly and helpful. The rooms are good size for a family , clean and modern. The only thing we found a little annoying and unnecessary was that when we went to the restaurant at 9pm to eat we were made to eat in the bar which wasn't very nice as we had 6 children with us. we asked to eat in the restaurant as it was open until 11 but were told No by the man in charge at the bar as they had made it up for breakfast. it didn't make sense has the entire restaurant was empty and we were cramped in the bar area eating .
Review collected in partnership with Accorhotels.com
Thank Zoe L
Response from ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost
Responded 3 Sep 2018
Dear Zoel L, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Thank you also for your comments regarding the dinner. We will share this with the responsible team. The restaurant is open until 11 p.m. and we cannot accept the statement of the staff. We apologize for the inconvenience you had to suffer. Thank you again for sharing your experience with us. We will be very glad to welcome you again in our Mercure Hotel Frankfurt Eschborn Ost. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost
Curiosity285586
CLAMART
20
Reviewed 25 Jun 2018
The hotel itself is OK though it could benefit from a slight rejuvenation.
It's on the service side that it would benefit from a drastic change.
At check in I did not feel welcome though I had checked in online.
The Restaurant experience on the first night was dreadful in regards to service. Not kind and far from respectful only one of the servers was very kind. On the second night the service was better but still not on the level you would expect in a Mercure.
Review collected in partnership with Accorhotels.com
Thank Curiosity285586
Response from ESCH0491, Leiter Öffentlichkeitsarbeit at Mercure Hotel Frankfurt Eschborn Ost
Responded 28 Jun 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.
Gatson C
184
Reviewed 30 Mar 2018
If you have a car and don't mind being a bit outside the city, the Mercure Hotel in Eschborn Ost is a solid choice. Friendly and helpful staff at reception, fairly large rooms (if traveling as 1 or 2 persons), very clean, and a nice breakfast in the morning (fresh eggs and crispy bacon!) I would stay there again if my planning finds me in the area.
Review collected in partnership with Accorhotels.com
Thank Gatson C
Response from ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost
Responded 6 Apr 2018
Dear Gatson C, thank you very much for your great review. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost
Camper755932
10
Reviewed 15 Feb 2018
The only good things were the staff and the food (breakfast and ala carte). The room was horrible! Smelling not fresh and dusty. The bathroom was even worse, smelling like pee and the bathub was not properly clean. The cushions are all flat and smelly. I have addressed the feedback when doing the check out, but got no positive response. Nor offer to anything. I don't want to stay there anymore. Very much disappointed. My worst mercure stay ever.
Review collected in partnership with Accorhotels.com
Thank Camper755932
Response from ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost
Responded 25 Feb 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.
Mato M
Slavonski Brod, Croatia
261
Reviewed 13 Dec 2017via mobile
Stayed in this hotel for a week on business conference. Rooms are nice and new. Bathrooms are very outdated and unusable. From the first view someone would think its a high class place, but for example the food is terrible. Every breakfast was the same, no inovation, no new meals, just regular salame and cheese like in a 2 star motel.

The staff is very well trained and is very efficient but also very could and senseles.

The cleaning staff is very hard working and efficient and they make you feel like home, thumbs up!

Only positive thing is the view from the window...Frankfurt skyline. In conclusion: no value for your money...would not recommend.
Thank Mato M
Response from ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost
Responded 20 Dec 2017
Dear Mato M, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost
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About
Description
The Mercure Hotel Frankfurt Eschborn Ost has 224 rooms with free WIFI and a view of the Frankfurt skyline. The spacious meeting area at our hotel comprises 11 rooms and is ideal for events for up to 220 people. If More traveling by train, upon arrival at Frankfurt's main train station take the S-Bahn, and our shuttle will collect you from the S-Bahn station (Mon-Fri). The hotel is 8.1 miles (13 km) from Frankfurt Airport and 984 yards (900 m) from the exits of the A5 and A66 highways. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
Free Parking
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
224
Price range
US$71 - US$176 (Based on Average Rates for a Standard Room)
Location
Germany > Hesse > Eschborn
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
224
Price range
US$71 - US$176 (Based on Average Rates for a Standard Room)
Location
Germany > Hesse > Eschborn
Photos
Traveller (64)
Dining (33)
Room & Suite (17)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
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Questions & Answers
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Room Tips
"ask for a room with tea and coffee making equipment"
Peterperfik
29 Sep 2017
Read review
"great room. lifts are very slow, but beats walking up . "
DenzylK
19 Jun 2017
Read review
"As high as possible, view is either on the green fields or on the offices (concrete) area"
AnT_8793
17 May 2017
Read review
"6th floor is good."
bendS347QF
14 Nov 2016
Read review
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