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Alpha Hotel Eastern Creek

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Alpha Hotel Eastern Creek
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222 Reviews from our TripAdvisor Community

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Showing 217: English reviews
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Bawley Point, Australia
Reviewed 3 days ago NEW

Pros: Very Clean and modern, exceptional noise insulation from the motorway and the race track. Good value for money. Close to all major arteries. Minor Cons: It would be better to cover the walkway to the parking area and/or advise visitors of the rear access (supposedly for use only in wet weather). Being a filthy smoker, the only under cover...

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Thank markmG4747BH
Canning Mills
Reviewed 6 days ago NEW

room was nicely set up, very quiet, staff great. need the restaurant to be open all day not just for breakfast and dinner otherwise you have nothing to eat :( breakfast expensive so didn't eat there but coffee was great

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Thank X952OBreneem
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Renee thank you for your feedback. Great to see you enjoyed your overall stay. I have noted your comments about lunch and happy to report that we are looking at bring in a small lunch menu. Also note we have a couple of options for breakfast which include order off the menu which can bring your cost down. I look...

Melbourne, Australia
Reviewed 1 week ago via mobile

Stayed two nights on business, handy location for my Sydney office. Comfortable rooms on Club Floor and club lounge was good for quick breakfast and evening drink....also had late access for serviceable coffee machine. Good quality room service meals, delivered promptly from busy bistro ( real bonus as close to hand competing hotels do not deliver). No mini bar facilities...

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Helpful?
Thank Anthony C
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for the great and detailed review Anthony. Fantastic to see you enjoyed your stay on our brand new Club Level. Good to see you taking advantage of the added extra's. We have listened to a number of guests feedback in regards to the minibars and removed them and put in place a great Alpha Shop with more variety...

East Maitland, Australia
Reviewed 1 week ago

Bed smelt like dirty feet it was aweful, no soap holder in the shower so everything had to sit on the floor of shower, breakfast bacon had green black bits all the way through it, it was terrible all around!

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Helpful?
Thank 832suzyt
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Suzy for the take the time to review the hotel. I do apologise for your experience as we clearly have fallen short. This is not our standard and I can assure is not the norm. I do hope you take up my offer and return to the hotel so we can improve on your experience. Regards Ainslee Portlock...

Wagga Wagga, New South Wales, Australia
Reviewed 1 week ago

Looking tired and in need of some maintenance. The front desk staff were very friendly. Milk not left for two days just because we had milk in the fridge. Tea not left either after room serviced. The toilet seat needs fixing in room 136

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Helpful?
Thank Wendy C
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Wendy for taking the time to review the hotel. Apologies housekeeping didn't top up the milk and tea. I will be sure to pass the feedback on. If you ever find something not right in the room don't hesitate to contact 24 hour reception to have it fixed right away. Hope we can welcome you back again soon....

Brisbane, Australia
Reviewed 2 weeks ago

The place has been updated but the beds are old, hard and have springs digging into your back. I was supposed to stay 3 nights but left after 2 due to back pain from the bed. I asked the staff if I could use the wet weather door as it was closer and walking was aggravating my pain and was...

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Thank 70rebeckas
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to review the hotel. I do apologised you found the beds uncomfortable. Disappointing to read you had to check out early. I can assure you the wet weather door has now been fixed. I will be sure to pass on the feedback to the team for review and improvement. Regards Ainslee Portlock General Manager

Melbourne, Australia
Reviewed 2 weeks ago via mobile

The staff are very friendly. The meals in the adjoining restaurant are quite good. I stayed 4 nights and was offered a variety of meals. However the room I stayed in was grubby and tired. I found rubbish on the floor and had to clean the coffee table and dining table upon arrival. The sticky floor meant I wore shoes...

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Helpful?
Thank Jenny W
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Jenny for taking the time to review the hotel. It is great to read you found the staff helpful and the food delicious. I apologise for your room experience. This is not our standard and not acceptable. I will be sure to pass onto Housekeeping for improvement. Once again, thank you. As it is through your feedback that...

Melbourne, Australia
Reviewed 2 weeks ago

Clean room and well positioned for the business purpose of the visit. Only gripe is that the shower had only a squirt bottle that was soap, shampoo and conditioner all in one. Individual items would've been better but no big deal. Service was as expected - a very good standard.

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Thank antoniosK4530RU
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to review the hotel. Fantastic to see the hotel meet your expectation and you have a wonderful stay. May I recommend our brand new Club Level rooms on your next stay. They offer upgrade bathroom amenities, luxury king pillow top bedding, great views from most of the rooms and access to our Club Lounge...

Upper Coomera, Australia
Reviewed 4 weeks ago

Basic but clean. Bed was comfortable. food prices a little high. Buffet breakfast was a little underwhelming. However, the rest of my stay was acceptable. Need a better car park or better access (undercover) from ca rpark to Reception

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Thank Zachary H
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you Zachary H for taking the time to review the hotel. Great to see you found the bed and stay comfortable. Please know we offer wet weather access at the side of the car park to cut down the chance of getting wet. I look forward to welcoming you back to the hotel hopefully soon. Regards Ainslee Portlock General...

Mount Martha
Reviewed 4 weeks ago

When in Sydney we do enjoy staying at Alpha. My only wish is that they improve the diversity and quality of the restaurant food (not at a very high level) - Otherwise I might as well go down the road to the local Tavern.

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Thank darrenz2017
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to review the hotel. Fantastic to see you enjoyed your overall stay at the hotel. We will launch our new menu in March/April this year and I hope we can welcome you back to try it out. Regards Ainslee Portlock General Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Alpha Hotel Eastern Creek is set on 1.1 Hectares at Sydney Motorsport Park and is located 2 km from the junction of the M4 and M7 motorways. The hotel boasts state-of-the-art conference and function facilities and exciting dining and bar venues making it perfectly suited for business or leisure. Accommodation: 104 stylishly appointed guest rooms and suites, air conditioning, double glazed windows, safe, tea and coffee making facilities, lounge and coffee table. Suites feature King Size Beds, LCD TVs, kitchenette with electric cook top and microwave. Alpha Suites rooms boast fantastic views of the Eastern Creek racetrack - but don't be concerned with the noise the double glazed windows ensures that you will have plenty of peace and quiet in your room! Location: Conveniently located 2km from the junction of the M4 and M7 motorways. Key corporate areas within 15km from the hotel!* We offer a shuttle bus service for all our guests. Conditions apply and bookings are essential. The shuttle will services selected suburbs surrounding the property, and will drop you off at your place of employment or attraction!* Octane restaurant is open for breakfast daily. Oak Bar & Grill is open for dinner 7 days a week from 5pm. Lunch Friday from 12pm, offering alfresco dining and serving up juicy steaks, wood fired pizzas and ice cold beers on tap. ... more   less 

Additional Information about Alpha Hotel Eastern Creek

Address: Corner Brabham & Peter Brock Drive, Eastern Creek, Blacktown, New South Wales 2766, Australia (Formerly Chifley Eastern Creek)
Region: Australia > New South Wales > Greater Sydney > Blacktown > Eastern Creek
Price Range: $143 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Alpha Hotel Eastern Creek 4.5*
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from Alpha Hotel Eastern Creek staff and other travellers.
1 question
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9 months ago

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Questions? Get answers from Alpha Hotel Eastern Creek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles Simonsopinion, 5 Feb 2017 | Read review
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 of 5 bubbles kirkyk2016, 30 Nov 2016 | Read review
“All rooms are excellent”
 of 5 bubbles 192robynb, 15 Nov 2016 | Read review
“Ask for one without a frosted glass bathroom door.”
 of 5 bubbles Anne-Marie1963, 25 Aug 2016 | Read review
“Go to another hotel!”
 of 5 bubbles paulmU1618XK, 15 Aug 2016 | Read review
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