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Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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2,210 Reviews from our TripAdvisor Community

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Showing 1,357: English reviews
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earth, sol
Reviewed 2 days ago NEW

It is a bit expensive when just a simple room and clean bed will do. That said, after two days in airplanes, it was worth it just to get our bags, roll them to the train station, and then enter straight to the Sheraton (less than 10 minutes): no loading bags in a taxi, no waiting on a cold train...

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Thank Capo_in_B
Pismo Beach, California
Reviewed 2 days ago NEW

Front desk staff wonderful and helpful. Crew hotel. rooms were old fashioned, large and with minimal amenities. Literally step out the door and you are in the terminal though. If you have an early flight this is great! Getting a bus from Terminal 2 [the MOXY for example] is stressful and full of people smoking like chimneys. I prefer that...

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Thank Johannasan
Dubai, United Arab Emirates
Reviewed 2 days ago NEWvia mobile

This hotel presents itself very well. It's new and modern with nice, sizable rooms. On top of that the staff is friendly and very helpful. The food is also good with their pizza being some of the best pizzas I've ever had in Europe. As for location it's obviously a fair distance from the city but there are trains and...

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Thank DXBSwede
Salerno, Italy
Reviewed 1 week ago

whenrever we have flight form Malpensa we stay at sheraton. Big room and nice restauntant, we had only the breakfast and I have to say that is so good one.Hope to be there soon that means new vacation.

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Thank 68TRAVELLER79
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, please let me thank you for your recent stay at the Sheraton Malpensa and for your feedback. Our Aim is to provide our guests a perfect Sheraton style service, we understand totally your point of view and are sorry to hear about the long distance to get to the Room, we could have given you a Room closest...

Reviewed 1 week ago

I have stayed one night in the hotel, the choice was due to location (which is perfect if someone needs a close by the airport stay), the room was spacious but very cold (I got a cold after the stay), couldn't adjust the temperature. I needed an iron which wasn't provided in the room. The iron was supposed to be...

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Helpful?
Thank Linda M
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, I would like to thank you for the time that you have dedicated on sharing your experience at Sheraton Milan Malpensa. Our guests’ comments are important for us and are taken in great consideration in order to avoid any inconveniences to you and our guests in the future. We extremely regret for not meeting your expectations during your...

Prato, Italy
Reviewed 1 week ago

We were in 5 we ordered menus in a plate, they are fixed menus coming in a single dish. We got them very late with apologies from the staff, furthermore they were nothing excellent, average food and small quantity. An airport restaurant not able to be fast is useless. At least we hadn't a flight to catch.

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Helpful?
Thank Mijato
Ciampi05, Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, Thank you for staying at Sheraton Malpensa and sharing you feedback. Your suggestions are taken in great consideration as an important Voice of the Customer and will be discussed during our internal meeting of improvement. The F&B Manager will investigate on the service status for the proper actions to be taken, please accept our apologies. We extremely regret...

San Diego, California
Reviewed 2 weeks ago

I was given one of their newly designed rooms (3077) and couldn't have been happier. The bed was comfortable, the room quiet for sleeping and the location perfect for catching my flight. The wifi was free, though a little confusing as it looked like my room was going to be charged.

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Thank Kip S
Ciampi05, General Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, Thank you for staying at Sheraton Malpensa and sharing your experience with us. We are delighted to receive a so nice feedback from you and happy to share it with the entire team. Feel free to contact us for help or assistance and please do not hesitate to contact me, I will be happy to assist you to...

London, England, United Kingdom
Reviewed 2 weeks ago via mobile

Impersonal airport hotel which looks like an industrial building. Impossible to have a family room. We booked two rooms at the same time and were given two non adjacent rooms. In one of the room (a junior suite) it was impossible to switch light off. We checked in at 1am and after having settled in room we had to change...

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Thank GabeL73_11
Ciampi05, Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, thank you for choosing us and thank you for your feedback. We constantly take in consideration the clients’ feedback in order to give a better experience in the future to them. About the conditions reported, we have forwarded your comments to the Maintenance manager, they will certainly work on a better indication on how to turn off the...

Ione, California
Reviewed 2 weeks ago

The Sheraton Malpensa has much going for it, particularly location since one has only to walk across the street to check in. (I dislike the whole shuttle routine!). The reception staff was both friendly and helpful. The room was quiet, attractive. An extra bed had been set up in my room which I thought pretty tacky; it took up space...

Review collected in partnership with Galahotels.com
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Thank avidtraveler1946
Ciampi05, Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, please let me thank you for your recent stay at the Sheraton Malpensa and for your feedback. Our Aim is to provide our guests a perfect Sheraton style service, we understand totally your point of view and are sorry to hear about the meal you disliked, we 've forwarded your comments to the Chef for the proper actions...

Doha, Qatar
Reviewed 2 weeks ago via mobile

Absolutely love the breakfast and the lunch menu in the hotel, my gnocchi was amazing. Coffee not that good though which is surprising for italy, they gave me cheap nescafe instead of proper italian coffee beans- maybe the staff are confused what 'americano' is (espresso with a bit of hot water NOT nescafe). Yum mocktails too. Loved the selection of...

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Thank VindalooQueen11

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Price Range: $150 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and other travellers.
21 questions
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Philadelphia, Pennsylvania
1 month ago

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Questions? Get answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor (3rd floor) might get more sun.”
 of 5 bubbles Capo_in_B, 24 Feb 2017 | Read review
“Only choose for location....”
 of 5 bubbles Johannasan, 24 Feb 2017 | Read review
“ask always for rooms near the elevators otherwise it is a long walk”
 of 5 bubbles kmf1956, 1 Feb 2017 | Read review
“Ask for a room near the elevators if you don't like walking”
  • The bathroom had a standard European bidet
  • It's unusal to find a walk-in closet, but this one had ample space
  • The left part of the shower was a bench for 2 with shower heads that put out great steam!
  • A view down the long side of my large suite
  • This shower was larger than some hotel rooms I've had. The right part was a normal wand and tub.
  • This sofa could easliy seat 6-8!
  • The bath area was very generous, with 2 oversized sinks and the shower
  • The bed was very modern, extremely comfortable, and had great, romantic overhead lighting.
 of 5 bubbles --KingLux--, 21 Jan 2017 | Read review
“Go for a higher floor and stunning views of the mountains”
 of 5 bubbles AJB03, 1 Jan 2017 | Read review
5 of 5