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Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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2,178 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Showing 1,340: English reviews
Basel
Reviewed 29 September 2014

What appears to be a typically Italian public-service management style renders this perhaps the worst-managed airport hotel in the world. A litany of complaints, including: 1) They asked me to email my credit card details to them to confirm my reservation. However, their server rejected my email as it "detected credit card details". In other words, Starwood HQ has banned...

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Helpful?
Thank cjohann
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear cjohan, Thank you for sharing with us and other travelers your experience. We sincerely regret to read about your comments in relation to your unfortunate experience and apologize for all the unintentional inconveniences caused, this is not the standard of service at Sheraton Milan Malpensa. I am aware of the e-mail correspondence between you and our Front Office Manager;...

Clinton, Tennessee
Reviewed 29 September 2014

If you need a modern, convenient and clean place to stay overnight this hotel fits the bill. They do take advantage of this convenience by charging a lot for the room and the food and drinks inside ($15 for a ham sandwich was the cheapest food we could find in there!). The room is small but very modern and comfortable....

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Helpful?
2Thank WhereToNextThen
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear WhereToNextThen, Thank you for your constructive feedback you have sent through Trip Advisor and for your staying with us. Your comments have been taken in great consideration as per our past e-mails sent to your attention. We agree with you that a much more attentive approach could have make the difference and would like to apologize for letting you...

Orlando, Florida
Reviewed 28 September 2014

When I took the train to Malpensa airport, I got off and went upstairs walked into the airport and had to turn around I had walked right past it. Couldn't be a better location. When I check in my room did not have a bathtub, I asked the receptionist if he could possibly get me a room with one. I...

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Helpful?
1Thank Rosanne M
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Rosanne M. Thank you for staying at Sheraton Malpensa and also for your nice feedback on TripAdvisor. Indeed we are favorite by the location but we also like to read that you had a nice stay with a comfortable room and bed. Most of our guests are travelers and it is our main goal, to make them satisfied. With...

Reviewed 28 September 2014

Very convenient to fly back home, Rooms are excellent and spacious. Staff very friendly. The only point that needs some improvement is the restaurant. That is, the main courses are not at the level you would expect in such a nice hotel yet desserts are very good

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Helpful?
2Thank Massimo R
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Massimo R, We are glad that your experience at Sheraton Malpensa was up to your expectations. Thank you for your notes that we will pass to our F&B Manager , we are sure that any time You will be back at the restaurant, he will be happy to share your comments with you. We attach a great considerations to...

Mooloolaba, Australia
Reviewed 27 September 2014

Room was perfect, check-in was truly slow, really slow, but worth it as the receptionist is really friendly. Food was excellent, the salad bar makes the meal Proximity to the airport is great the pool was wonderful but head cap is required gym is pretty good All in all - great place to stay

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1Thank mystic18
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Mistical18, Thank you for your nice feedback and for staying at Sheraton Malpensa. We are sorry you had to wait in line for the check-in, we are glad you have appreciated our Hospitality and friendliness, it is important for us. Thank you for your notes that we will pass to the management. Hope to welcome you back soon in...

Miami, Florida
Reviewed 23 September 2014

Great airport hotel. Excellent for early flight departures. Easy access to Milan via train. The food is basic but the service is very good. Great to have an indoor pool and a very nice gym. Visiting with children also made easy Overall a very good hotel. Ideal for airport stays and even a nice breather from the city.

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Helpful?
2Thank BosteroBarcelona
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Bostero Barcelona, Thank you for your nice review on Trip Advisor and for staying with us. We are glad you have enjoyed your stay and for taking advantage of our facilities, this is one of our purposes, to make our guests as much as comfortable as possible. Hope to welcome you back sometime in the future in occasion of...

Chisinau, Moldova
Reviewed 23 September 2014 via mobile

If you dont want to ruin your overall impressions about Italian cuisine avoid eating in this hotel. The food quality below average. Convenient location of you are in short transit. Other than that, nothing exceptional for an airport hotel.

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Helpful?
Thank rurik88
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Rurik88, Thank you for your review on Trip Advisor. We regret to learn about the unhappy experience you had at our restaurant. Please accept our apologies for any unintentional inconvenience caused. Our guests comments are taken in great considerations and only if you wish our F&B Manager will be glad to share your considerations and experience with you, the...

Washington DC, District of Columbia
Reviewed 22 September 2014

This hotel is really the best option if you need to sleep at the Malpensa Airport. Aluding foot massage). I did not use the bar or the room service. The entrance to the hotel is right from the airport but is a bit obscured. Go towards the trains and the door is across the ticket counter and between Platforms 1-2...

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1Thank liljana
Marina del Rey, California
Reviewed 21 September 2014

I arrived at Malpensa Airport around 10pm and I was not in the mood to drive to the City Center which takes about 45minutes. The Sheraton is right across the Terminal and very easy to get to. Friendly staff, nice large and clean rooms, nice gym and spa, and the breakfast is not bad either. The next morning I took...

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Helpful?
Thank Robeauxtravel
Pune
Reviewed 18 September 2014

The location of this airport is awesome. Very convenient for early morning flights and so perhaps one wouldn't think much about the high price. But me being a vegetarian, when asked if I can have some choice of soups other than Minestrone, was told a strict no! For a Sheraton hotel to respond that way was .. well.. how must...

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Thank AnoopSaxena

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Price Range: $154 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and other travellers.
19 questions
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Binyamina
London, United Kingdom

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Questions? Get answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a higher floor and stunning views of the mountains”
 of 5 bubbles AJB03, 1 Jan 2017 | Read review
“We were on top floor facing parking lot, on same level as Club lounge. seemed very quiet.”
 of 5 bubbles JillJ77, 19 Dec 2016 | Read review
“ask at the check in where is located your room. Given the structure of the hotel you might have to walk quite a bit.”
 of 5 bubbles GermanoF, 1 Dec 2016 | Read review
“All of the rooms are great, but ask for one closer to the lobby. The hotel is very long and walks to your room can be very long”
 of 5 bubbles jimm353, 19 Nov 2016 | Read review
“Get a room looking out towards the nature reserve.”
 of 5 bubbles SandyP503, 16 Nov 2016 | Read review
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