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Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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2,208 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Showing 1,356: English reviews
Gainesville, Florida, United States
Reviewed 2 October 2014

While the rooms were well appointed, the rest of the experience was lackluster at best. The amenities were nice, but they nickle and dime you on everything. The use of the pool is "free",but you have to pay 5 euros for a swim cap that is requied to swim. 6 cocktail for a group (the cheapest they had) and a...

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Helpful?
2Thank Sean H
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Sean H, Thank you for staying with us and for your review on Trip Advisor. We are glad to learn you have felt comfortable with your room but let us express our regret reading about your disappointment for the rates applied while using the swimming pool and our bar. Our rates are based on the same level category hotels...

New York
Reviewed 1 October 2014

Not only the location, but the room and the access to the lounge were great during our overnight stay as we returned a car in Malpensa, and ride the train to Milan. The room was spacious with all the necessary facilities.

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1Thank openhorizon
NC
Reviewed 1 October 2014

My wife and I stayed here the night before our flight to leave back to the states. It is a 45 minute train ride from Milan Central so be aware if trying to plan some time in Milan. The hotel was very clean and they actually switched rooms for us with no hesitation when I found out at 10pm that...

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2Thank officerb
Montreal
Reviewed 30 September 2014

We stayed one night at this hotel because we had an early flight. This hotel is the only one tied directly to the airport so it is great as far as location. The rooms are nice but a bit tired. There are huge hallways going towards the rooms with absolutelly no furniture. The ereas where wifi is available for free...

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Thank cookie1010
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Cookie1010, Thank you for your stay at Sheraton Malpensa and for sharing your feedback on Trip Advisor. We regret to learn you have not been totally satisfied and your comments have been taken in great consideration. We understand your disappointment for the long time waiting in line for check-in/out; sometime di spite our efforts, in daily peak periods subjected...

Miami Beach, Florida
Reviewed 30 September 2014 via mobile

We checked in on the last day of our lengthy Italian vacation so as to allow easy and relaxed drop off of the rental car and to be handy to our early morning flight back to Miami. In the lobby was a slimy substance on the floor upon which I slipped. I did not fall to the ground, yet twisted...

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Helpful?
Thank Annie P
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Annie P, Thank you for sharing your experience through Trip Advisor and for choosing our hotel for your last night in Italy before your flight back home. We regret for the unhappy episode occurred upon your arrival at the hotel which as affected your impression and memories on us. We are sorry for the wrong perception of not caring...

Tel Aviv, Israel
Reviewed 30 September 2014

This hotel has everything one needs: Clean and specious rooms, Proximity to the airport and train station, Nice gym, Really good breakfast, Affordable lunch, and nice staff. The only problem is that some rooms are VERY far from the elevator, so sometimes you finish your training just by walking from your room to the elevator and back....But as long as...

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Helpful?
2Thank TravelingOnEarth
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear TravelingOnEarth, Thank you very much for your nice feedback about your experience while staying with us. We are glad we have met your expectations and that you have felt comfortable. Unfortunately sometime we cannot avoid long distances between the main block of the hotel, given the modern design of the hotel, which is distributed in length for airport security...

Basel
Reviewed 29 September 2014

What appears to be a typically Italian public-service management style renders this perhaps the worst-managed airport hotel in the world. A litany of complaints, including: 1) They asked me to email my credit card details to them to confirm my reservation. However, their server rejected my email as it "detected credit card details". In other words, Starwood HQ has banned...

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Helpful?
Thank cjohann
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear cjohan, Thank you for sharing with us and other travelers your experience. We sincerely regret to read about your comments in relation to your unfortunate experience and apologize for all the unintentional inconveniences caused, this is not the standard of service at Sheraton Milan Malpensa. I am aware of the e-mail correspondence between you and our Front Office Manager;...

Clinton, Tennessee
Reviewed 29 September 2014

If you need a modern, convenient and clean place to stay overnight this hotel fits the bill. They do take advantage of this convenience by charging a lot for the room and the food and drinks inside ($15 for a ham sandwich was the cheapest food we could find in there!). The room is small but very modern and comfortable....

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2Thank WhereToNextThen
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear WhereToNextThen, Thank you for your constructive feedback you have sent through Trip Advisor and for your staying with us. Your comments have been taken in great consideration as per our past e-mails sent to your attention. We agree with you that a much more attentive approach could have make the difference and would like to apologize for letting you...

Orlando, Florida
Reviewed 28 September 2014

When I took the train to Malpensa airport, I got off and went upstairs walked into the airport and had to turn around I had walked right past it. Couldn't be a better location. When I check in my room did not have a bathtub, I asked the receptionist if he could possibly get me a room with one. I...

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Helpful?
1Thank Rosanne M
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Rosanne M. Thank you for staying at Sheraton Malpensa and also for your nice feedback on TripAdvisor. Indeed we are favorite by the location but we also like to read that you had a nice stay with a comfortable room and bed. Most of our guests are travelers and it is our main goal, to make them satisfied. With...

Reviewed 28 September 2014

Very convenient to fly back home, Rooms are excellent and spacious. Staff very friendly. The only point that needs some improvement is the restaurant. That is, the main courses are not at the level you would expect in such a nice hotel yet desserts are very good

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2Thank Massimo R
SheratonMalpensa, Guest Relations Manager at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Massimo R, We are glad that your experience at Sheraton Malpensa was up to your expectations. Thank you for your notes that we will pass to our F&B Manager , we are sure that any time You will be back at the restaurant, he will be happy to share your comments with you. We attach a great considerations to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Price Range: $152 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and other travellers.
21 questions
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Philadelphia, Pennsylvania
1 month ago

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Questions? Get answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only choose for location....”
 of 5 bubbles Johannasan, 24 Feb 2017 | Read review
“ask always for rooms near the elevators otherwise it is a long walk”
 of 5 bubbles kmf1956, 1 Feb 2017 | Read review
“Ask for a room near the elevators if you don't like walking”
  • The bathroom had a standard European bidet
  • It's unusal to find a walk-in closet, but this one had ample space
  • The left part of the shower was a bench for 2 with shower heads that put out great steam!
  • A view down the long side of my large suite
  • This shower was larger than some hotel rooms I've had. The right part was a normal wand and tub.
  • This sofa could easliy seat 6-8!
  • The bath area was very generous, with 2 oversized sinks and the shower
  • The bed was very modern, extremely comfortable, and had great, romantic overhead lighting.
 of 5 bubbles --KingLux--, 21 Jan 2017 | Read review
“Go for a higher floor and stunning views of the mountains”
 of 5 bubbles AJB03, 1 Jan 2017 | Read review
“We were on top floor facing parking lot, on same level as Club lounge. seemed very quiet.”
 of 5 bubbles JillJ77, 19 Dec 2016 | Read review
5 of 5