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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
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3,118 Reviews from our TripAdvisor Community

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Showing 3,043: English reviews
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Reviewed yesterday NEW

Our party of four gathered for our 25th college reunion. We stayed on the club level in a double/double with city view (had to cut costs somewhere!). We were worried about feeling too crowded, but the room was very spacious as was the bathroom. There was no airport noise (view overlooks runway at a distance) and we were NEVER in...

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Helpful?
Thank Kathy S
Rehoboth, Massachusetts
Reviewed 2 days ago NEWvia mobile

We stayed here the week after easter and had an outstanding time. The pool was awesome, and the beach water was a bit cold, but outstanding staff and surroundings. The drinks are a little pricey, however very good. You will not be disappointed what so ever. The entire staff is so friendly and awesome to deal with, we will definitely...

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Helpful?
Thank bigdaddychampion
Toledo, Ohio
Reviewed 2 days ago NEW

For the price, I was expecting a Ritz-Carlton hotel experience that was a little better than what I received at the San Juan property. What I mean is that the rooms were dated -- there were zero electrical outlets by the bed or desk to plug in your phone, computer and other devices, the food and beverage offerings were so-so,...

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3Thank planetraincar
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

While staying at The Ritz-Carlton we become aware of the photography concierge service that is located on the property. We called and booked our appointment and didn't know what to expect. From the minute we met our photographer we felt at ease. Through the entire session we were laughing together and we felt comfortable posing on the hotel grounds. Our...

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1Thank brniis86
New York City, New York
Reviewed 4 days ago NEWvia mobile

My husband and I are frequent visitors to Puerto Rico. We usually stay in the Intercontinental or La Concha. We selected Ritz Carlton for our recent vacation because Costco offered a good package. The hotel is very well maintained. The grounds are immaculate. Our room was well appointed. The staff was extremely friendly and helpful - the best among all...

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1Thank R L
Boston, Massachusetts
Reviewed 5 days ago NEW

check in - we were welcomed by Bryan at 4 am , after taking a redeye flight we were not in one of the pleasant moods. Bryan totally won us , he gave us a room by 9 am to rest rather than laying around the lobby. till our rooms got ready for check in at 4 pm overall all...

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Helpful?
Thank 524harishg
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "524harishg", I appreciate the wonderful review you wrote about your experience with us. I am happy to read that our staff made a difference, making your stay a memorable one. We will recognize Bryan for going above and beyond at our “Hotel-wide Red Carpet Recognition Line up”. I appreciate your comments about the rooms, which we are working on....

Washington DC, District of Columbia
Reviewed 5 days ago NEW

The hotel is getting up in years...but, they delivered top notch service and did everything to make our vacation enjoyable. First rate service from top bottom - front desk staff, dining venues, pool staff, spa and fitness all extremely good service. Did a photo shoot with Photo Concierge and couldn't be happier....no worries about asking people to take a photo...

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Helpful?
Thank kbarnes338
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "kbarnes338", I love your title, "What a wonderful stay at the Ritz in San Juan!" On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña

Phoenix, Arizona
Reviewed 1 week ago via mobile

The rooms and hotel seem a little dated. There is NO WHERE to buy a bottle of water or soda as you typically expect. The pool is very nice and the staff were extremely friendly. Prices for drinks were what I expected from any high end hotel. Great mojito in lobby bar.

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Helpful?
Thank Michelle M
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Michelle M", Thank you for being our guests and for taking the time to write a review. I appreciate your comments about the room and hallways, which we are working on. I am sorry to hear that you did not found a place in the hotel to buy a bottle of water or soda. We provide complimentary bottles of...

Reviewed 1 week ago via mobile

Worst experience ever from the time we checked in including our spa appointment. Definitely not what we expected. I will say the pool staff were accommodating but that's about it. Very rude over all experience. Such a shame.

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Helpful?
Thank vactiongod01
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "pmessinail", I am very sorry that we disappointed you and that we were not able to provide you a wonderful experience. Please accept my sincerest apologies that you were treated right. I am glad to know that the pool staff was very accommodating. I hope you give us another opportunity in the future, or at any of our other...

Chicago, Illinois
Reviewed 1 week ago

My wife and I chose this hotel as something of an experiment. Would the luxury of a Ritz-Carlton trump the proximity to the airport? A word about the proximity to the airport. There is just a line of trees and a four lane road between the main runway and this hotel. I believe the hotel in the center of O'Hare...

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Helpful?
5Thank PDW0415
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "PDW0415", I am happy to hear you had a wonderful island get-away.Thank you for the wonderful comments about guest rooms, which I will share with the housekeeping team. I will definitely share with the Ladies and Gentlemen, that they provided the service you came to expect. We hope to have the opportunity to welcome you back in the future....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $420 - $1,153 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
Hotel Style:
#2 Spa Hotel in Isla Verde
#2 Casino Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
101 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“club level city view”
S1212HYkathys, 29 Apr 2017 | Read review
“pool view with balcony is as good as a sea view”
524harishg, 25 Apr 2017 | Read review
“Of course best views face the beach....although out city view was fine”
mharmych, 15 Apr 2017 | Read review
“Great rooms with oceanfront balconies”
christinekN7359BH, 13 Apr 2017 | Read review
“Ask for a room with a balcony with a pool or ocean view”
pelsberry, 11 Apr 2017 | Read review
5 of 5