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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
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2,977 Reviews from our TripAdvisor Community

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Showing 2,906: English reviews
Boston, Massachusetts
Reviewed yesterday NEW

Service was excellent, room pool and beach are all first-class. But this hotel separated itself in the eyes of my family with its exceptional food. Chefs Simon, David, Dennys, and Landrau accommodated my celiac disease with personal care. We ate at the hotel for every meal during our stay, and spoke with a chef each time to confirm my necessary...

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Helpful?
Thank AustinL781
Nanuet
Reviewed 3 days ago NEWvia mobile

Reading the reviews of this hotel I was concerned about its condition. My concerns were unwarranted. The room was clean that we stayed in. One of the lamps stopped working, I let house cleaning know and it was fixed by the time my family went back to the room. I never stayed at a Ritz Carlton before, but now I...

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Helpful?
1Thank MillerOD
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “MillerOD”, I truly appreciate your very detailed review you posted. Thank you for the wonderful comments about guest rooms, which I will share with the housekeeping team. Thank you for recognizing our pool and beach staff for being exceptional, that means a lot to them and I will ensure to share your compliments with them. Your comment that you...

Reviewed 5 days ago NEWvia mobile

We had an amazing family vacation Jan 2-9th at the Ritz. This is not an overly fancy resort, but very high quality. The beach staff was fantastic. Jose Maldonado and Jorge Monica truly stood out. They went above and beyond to take care of our family. My kids loved them and were so sad to leave. The beach was beautiful,...

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Helpful?
1Thank Uncomatt
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Uncomatt”, I am happy to read that you had a wonderful experience at our resort. I love of how you remind everyone of fantastic beach we have. I appreciate your kind words about the staff being helpful, friendly and super nice. I am glad to read that both, José and Jorge took good care of you. We will recognize...

Oceanside, New York
Reviewed 5 days ago NEW

The service was excellent . All of the staff were courteous,polite and ready to assist. The spa was fantastic. Overall great experience and I would definitely return .The hotel is close to the airport . The rooms were always clean and when we needed anything the staff was available to obtain whatever it was.

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Helpful?
Thank barbval2017
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “barbval2017”, I appreciate the wonderful review you wrote about your experience with us during your vacation. I am happy to read that our staff made a difference, making your stay a memorable one. The Spa Team will be happy to know that their services were fantastic and that you enjoyed our tropical heaven. We look forward to welcoming you...

Philadelphia, Pennsylvania
Reviewed 1 week ago NEW

We had a nice stay here. The grounds are beautiful; the beach is nice and the beach service is good. Our standard room was nothing special, a bit small, and in need of updating. However, we spent little time in the room. The BLT restaurant on the property is excellent. Aside from eating at the hotel, which is expensive, we...

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Helpful?
Thank nmjr11
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “nmjr11”, I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will be happy to know that their work is being recognized. The Food and Beverage Team...

Reviewed 1 week ago via mobile

Our family of 5 had a wonderful experience. We were not sure what to expect based on reviews but we were pleasantly surprised. The service was wonderful everywhere in the hotel. Food is the best in the lobby bar - best dinner option in the hotel. The club lounge was not child friendly and they did their best to order...

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Helpful?
1Thank Randi S
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Randi S”, Thank you for being our guests and for taking the time to write a review. I will definitely share with my Ladies and Gentlemen, and they will be extremely happy to hear that we provided the service you came to expect. The Food and Beverage Team will be happy to know that the tapas menu at the...

New Providence, United States
Reviewed 1 week ago via mobile

lovely hotel Staff excellent, friendly, attentive, accommodating & very helpful hotel is clean & polished however the rooms r a bit dated need to upgrade in general & especially electrical accommodations need additional outlets all over room & upgrade tv channels for more

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Helpful?
Thank Anna M
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Anna M”, I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will be happy to know that their work is being recognized. I am sorry to...

New York City, New York
Reviewed 1 week ago

The first thing to say is that the service we experienced is truly Ritz-Carlton at its finest. If the check-in or concierge desks were fully engaged, helpful staff would come out and help you. Never a wait, and always great results. We had an oceanfront room which we upgraded to include club access. Our room and balcony overlooked the ocean...

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Helpful?
2Thank Bonnie174
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Bonnie174”, I love your title: "Relaxing Getaway". Thank you for choosing our resort for your anniversary celebration in Puerto Rico, enjoying our Club Lounge, all its meals and services, throughout your stay. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting...

Houston, Texas
Reviewed 1 week ago via mobile

The property overall is very nice. Pool and beach are lovely. The rooms however are small and in need of updating. The restaurants are very good but very expensive. There are less expensive alternatives within 5 minutes walking distance from hotel. Hotel is only 5 min from airport. Was not as nice as other Ritz Carlton Hotels that I have...

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Helpful?
Thank Betsy M
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Betsy M”, I appreciate you highlighting the facility; I will share with the engineering team, who will be happy to know that their work is being recognized. The Food and Beverage Team will be happy to know that you enjoyed the choice of restaurants we have. I am sorry to read that you did not find our rooms updated...

New York
Reviewed 1 week ago

We stayed here over the christmas week for five nights. The hotel is right next to the airport (pretty much an airport hotel) Pros: close to the airport The staff at the pool and front door were excellent and could't be more helpful Cons: we started with a slow encounter at check in, while the desk was pleasant and friendly,...

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Helpful?
2Thank WearyTraveler-7
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "WearyTraveler-7", I would like to thank you for being our guest over this past Holiday. I am very sorry that your check-in and housekeeping experience was not up to your expectations. I am sharing your feedback with my team to ensure we learn from your very detailed feedback. You should also have heard back from Adela, to assist you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $470 - $1,105 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
Hotel Style:
#2 Spa Hotel in Isla Verde
#2 Casino Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
86 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the ocean”
 of 5 bubbles AustinL781, 16 Jan 2017 | Read review
“The rooms with a view of. The pool were very nice. We did not have any noise from the AC”
 of 5 bubbles barbval2017, 12 Jan 2017 | Read review
“Ocean front, high floor”
 of 5 bubbles Bonnie174, 9 Jan 2017 | Read review
“ask for a junior suite....they moved us and the room was bigger”
 of 5 bubbles PatrickN395, 4 Jan 2017 | Read review
“Ocean view -- opposite side of airport..never heard the planes”
 of 5 bubbles UDMAN, 1 Jan 2017 | Read review
5 of 5
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