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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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3,025 Reviews from our TripAdvisor Community

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Showing 2,951: English reviews
Reviewed 5 days ago NEW

First of all - the breakfast was FANTASTIC. I would recommend this hotel just for the fantastic breakfast. The pool area was amazing, the beach was amazing. This was one of the best hotels I've ever stated at. I loved it! Beautiful beautiful beautiful! i can't say it enough!

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Helpful?
1Thank GinaMarie D
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “GinaMarie D”, I am happy to read that you had a wonderful experience at our resort. The chefs will be thrilled to hear that you enjoyed the breakfast buffet and the eggs to order. Thank you, I love to read that this was one of the best hotels you've ever stayed at and that you enjoyed your vacation with...

Orlando, Florida
Reviewed 5 days ago NEW

The Ritz Carlton Hotel is an excellent hotel located in San Juan (Isla Verde Area), very closed to the International Airport and next to the beach. Rooms are big, comfortable beds,Room Service,Mini Bar, Coffee maker, complimentary bottled water, big bathroom with a lot of amenities and the robe is a plus! Casino area is big. They have Tennis Court and...

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Helpful?
1Thank Love2travel2222
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Love2travel2222”, I love your title, "Excellent Hotel And Excellent Service!" On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

Miami, Florida
Reviewed 5 days ago NEWvia mobile

Just a ten minute ride from the airport. Welcomed with a guava mimosa and friendly staff. Relaxing by your chose of the pool or the beach with staff that is ever present to take your order or you can go to the outdoor bar and grill. Has a very nice gym with all the typical machines. There is a nice...

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Helpful?
Thank panter98
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “panter98”, I appreciate your wonderful comments you posted on Trip Advisor. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. I am happy to read that our staff made a difference, making your stay a memorable one. We look forward to your return visit. Warm regards, M. Peña Communications...

St. Louis, MO
Reviewed 5 days ago NEW

The service was exceptional. The staff was very friendly and helpful. The grounds were beautifully maintained. It is truly a gorgeous property. The restaurant prices were on the high side, but that's to be expected at a resort of this caliber. We were surprised when we were walking on the beach, back to the hotel, and it was securely locked...

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Helpful?
Thank donnaopfer
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “donnaopfer”, Thank you for being our guest and sharing your experience. I appreciate your kind words about the staff being helpful, friendly and super nice. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

Denver, Colorado
Reviewed 6 days ago NEW

The Ritz in Isla Verde has THE best staff on the planet. Everyone we encountered from bellmen, to front desk, to pool/beach attendants were top notch. Loved being greeted with a mimosa upon arrival! The Ritz is a 5 minute drive from the airport, but don't worry, you won't hear any planes in your room. Pool area is perfection, beach...

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Helpful?
1Thank Diana M
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Diana M”, Thank you for being our guests and for taking the time to write a very detailed review. I love the comment “THE best staff on the planet”. I will definitely share with the Ladies and Gentlemen, and they will be extremely happy to hear that we provided the service you came to expect. We look forward to...

Dubai, United Arab Emirates
Reviewed 1 week ago NEW

Usual excellent service and amenities at a Ritz-Carlton. Met by name at curb and escorted to the Club Room for check-in and breakfast. Views and accomodations were superb and unbelievably close to the airport although we never heard a plane.

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Helpful?
1Thank LBN2013
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “LBN2013”, I love your title, “Super service in San Juan”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

Honolulu, Hawaii
Reviewed 1 week ago NEW

From the moment we walked in, we were greeted by every employee that crossed our paths daily. A swift check-in, accompanied by tamarind mimosas and friendly clerks was just the start of a wonderful long weekend. The bar in the lounge has a wonderful selection on delicious local foods as well as an incredible sushi bar. There is another bar...

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Helpful?
1Thank Alohachick60
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Alohachick60”, It is with great joy to read that you found all our Ladies and Gentlemen always greeted you with a smile and made you feel special. Thank you for recognizing our staff for being exceptional, that means a lot to them and I will ensure to share your compliments with them. I will share your comments about the...

Buffalo, NY
Reviewed 1 week ago NEW

How could a Ritz-Carlton not be 5 stars? It's the best of the best, so everything there is top notch. The service is what really excels, they take care of your every need, which is great at a resort like this. There is sunscreen, water, fruit, bug spray... even cribs for the kids at the pool! The staff is great...

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Helpful?
Thank MCarson699
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “MCarson699”, Thank you for being our guest and sharing your experience. I am happy you found our hotel a great place with a beautiful beach and friendly staff. It may be time for you to return to our Enchanted Island. We look forward to welcome you back. Warm regards M. Peña Communications Manager

Ponte Vedra Beach Florida
Reviewed 1 week ago

This was our second visit in 12 months, mother and two adult daughters. Both times we visited, the service level was top notch. The property is lovely, food selections varied and tasty, and the staff attentive and friendly in a very professional way. The beach and pool attendants are helpful and kind. The spa services were wonderful, although the spa...

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Helpful?
1Thank Tigpvb
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Tigpvb”, We appreciate your loyalty to our resort. I am glad to read that both, Giovanni and John took good care of you. We will recognize both gentlemen. I love your title: "Lovely, Just Lovely!" Thank you for choosing our resort for your mother-daughter retreat in Puerto Rico, enjoying our Club Lounge, all its meals and services, throughout your...

Reviewed 1 week ago

The hotel is superb. The grounds are pretty, service is beyond excellent and all the amenities were what you expect from Ritz. I was celebrating my birthday and everyone made a point to recognize that. We truly enjoyed our stay and would highly recommend this property

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Helpful?
1Thank Natasha A
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Natasha A”, Thank you for your wonderful review and for describing us as “superb”. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will be happy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $442 - $1,244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
93 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get a room with Ocean View, you will be in paradise!”
  • Bed
  • Coffee Maker
  • Bathroom
  • Desk
 of 5 bubbles Love2travel2222, 15 Feb 2017 | Read review
“Room 256 was perfect! The rooms are well insulated. Never heard any neighbors.”
 of 5 bubbles donnaopfer, 15 Feb 2017 | Read review
“I like an ocean view!”
 of 5 bubbles 202dianam, 14 Feb 2017 | Read review
“Ask for pool view room.”
 of 5 bubbles LBN2013, 13 Feb 2017 | Read review
“Ask for ocean view”
 of 5 bubbles Alohachick60, 13 Feb 2017 | Read review
5 of 5