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InterContinental San Juan

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InterContinental San Juan
InterContinental San Juan
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2,345 Reviews from our TripAdvisor Community

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Showing 2,227: English reviews
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Boston, USA
Reviewed yesterday NEW

We were trying to checkin a little early coming after a 7 day cruise. I had requested for early checkin when we booked the room. My husband is a Spire Elite and I am platinum Elite IHG members. That being said we were made to wait from 10.30am until 3pm for a room. The room was nice, but were not...

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Helpful?
Thank Bageshri
South Windsor, Connecticut
Reviewed yesterday NEW

Intercontinental never disappoints.beautiful view of ocean.staff extremely polite and ,curtious,.beautiful pool and grounds.couldn't ask for more. Concierge extremely helpful.Room were very clean and well appointed.Paradise!

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Helpful?
Thank zhoodz
Bewryn, PA
Reviewed yesterday NEW

The hotel is very nice and the same with the service. People are generally very warm and friendly. The rooms and pool area were very. My wife and I stayed in the club level which was just steps from the pool. Our 3 young adult kids stayed in a double room with 2 queen beds - but, when they requested...

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Helpful?
Thank Mark T
niles, Ohio
Reviewed yesterday NEW

Couldn't have been happier with the Intercontinental. Check in was quick with no issues. Our room was immaculate. The view from the 14th floor is breathtaking and you can hear the waves all night long. Pool and hot tub were great. Always chairs available. We ate at the beach bar and pool bar and the food was good. William at...

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Thank tracy m
istanbul
Reviewed 2 days ago NEW

tthe lady who was checked us in was poor. in room bathroom ceiling was leaking toilet was blocked and hotel charges you 60$ per day for service charge which wasnt metioned on web bell boys and concierge part was the only helpful staff on front house spa is ok.

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Thank Soner O
Reviewed 2 days ago NEWvia mobile

I'm not one to post reviews unless service is very poor but my girlfriend and I enjoyed our recent visit so much I had no choice but to post a review. We booked an ocean view room for 3 nights and had a fantastic stay. Baron and William were incredibly friendly and helpful doormen. They made us feel at home...

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Thank Dan D
Reviewed 3 days ago NEWvia mobile

On the first day of vacation our daughter got stuck in the women's restroom stall near the pool. Thankfully Warlis the security officer was there to bust her out! Needless to say she was a little shaken up and embarrassed. When we got back to the room later that night we were surprised to receive an unexpected gift, via room...

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Helpful?
Thank Nicholas B
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for staying with us and for taking the time to review your experience at our property. We are glad to hear that the inconvenience at the restroom did not deter you from enjoying your family vacation. We value your kind words about Warlis and certainly hope to host you again, so that we may continue to amaze you...

Glasgow, United Kingdom
Reviewed 3 days ago NEWvia mobile

Situated on a beautiful beach , we had a lovely view from our room. The room itself was large and very comfortable. Staff were friendly and helpful, especially Andy at the front door. ( great sense of humour) Ate at Italian restaurant the first night, not worth the money, ridiculous prices and very slow service despite the place not being...

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Helpful?
Thank Cairolass_12
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to write a review of our hotel. We are glad that you liked our beachfront location and the friendliness of our staff. Please accept our sincerest apology if your stay was less than satisfactory due to your experience at our Italian restaurant. We do take your comments seriously, and rest assured that your feedback...

San Antonio, Texas
Reviewed 3 days ago NEW

Lip stick stains on my pillow, small, old bathrooms, and a poorly made bed. Clearly you are paying for the grounds and view, not the rooms. When I called office about switching out the pillow cases, no one came. Also, checking in is such a hassle. I stayed at two other hotels during my 10-day stay in Puerto Rico and...

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Thank 145renes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your honest feedback. Please accept our apologies for the inconveniences you experienced during your stay as that is not up to our standards. We regret that you felt the value in relation to the price paid was less than satisfactory. We know our guests have many choices for lodging and hope you will give us another chance...

Reno, NV
Reviewed 3 days ago NEW

We stayed for two nights and enjoyed it very much! A great hotel and excellent service! The pool is amazing, the beach incredible. The room was beautiful and all the amenities were very thought out to make our stay there memorable!

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Thank n2mason
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel and for sharing your words of appreciation. We hope you will come back and visit us soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $235 - $665 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
118 questions
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Mexico city
over a year ago

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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room. ”
 of 5 bubbles 787martinv, 17 Feb 2017 | Read review
“Ocean facing and garden section best.”
 of 5 bubbles W5887URalexy, 16 Feb 2017 | Read review
“Stay on the 16th floor beach side!”
 of 5 bubbles doubled31326, 15 Feb 2017 | Read review
“We chose the "bargain room" which was actually a suite on the 4th flloor. Parking lot view, but not in room enough to care.”
 of 5 bubbles TexasTraveler810, 14 Feb 2017 | Read review
“Upper floor or city view to avoid the loud music late night.”
  • 12th floor ocean view
  • Proximity to the airport from my balcony
 of 5 bubbles PenguinS_12, 13 Feb 2017 | Read review
5 of 5