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InterContinental San Juan

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InterContinental San Juan
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2,141 Reviews from our TripAdvisor Community

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Showing 2,033: English reviews
Cincinnati, Ohio
Reviewed yesterday NEW

It was a pleasure and a surprise to be welcomed by so many happy people, eager to make our 5 day stay memorable. From Arbizu to Gabriel at the bar their services were superb, a 10 for sure. We were happy the hotel kept the pool and bar opened past midnight. We felt pampered and at home. By the way,...

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Thank cossettez
Redding, California
Reviewed yesterday NEW

Staff very nice and attentive. Ocean view from 8th floor was breathtaking. Great beach access with umbrellas and chairs for guests. They did have security to make sure only hotel guests were accessing the pool and facilities. Felt very safe as travelers.

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Thank jewelxoxo2u
Philadelphia
Reviewed yesterday NEW

This hotel had great service, and is in a great location. The head concierge named Nestor was AMAZING!!!! I told him it was my anniversary and he rolled out the red carpet. It felt as if he was a family member while I was there. I will always stay at this hotel when visiting PR!

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Thank saoodabney
Reviewed yesterday NEWvia mobile

I stay for just one night nice room with nice view...I went to the pool at night and forgot the key in the room...i go to the front desk for a new key...And the girl from the lobby tells me that I need my license to get a new key...Hello forget my things for going to the pool obvious that...

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Thank Luis R
New York City, New York
Reviewed 2 days ago NEW

I have to say, that we really enjoyed the resort, nice beach, workers very friendly, the room small but very comfortable,we got upgraded to the IC rooms very close to the beach and right in front of the pool. My only complaint is that someone made a charge of $40.05 to our room and then we ordered a pina colada...

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Thank musclea2016
Madrid, Comunidad de Madrid, Spain
Reviewed 2 days ago NEWvia mobile

It is an OK 4 star hotel overall. The beach is very long and nice. The rooms are good size and the cleaning is good. The beds are very comfortable. All the rooms with sea view have unacceptable bathrooms, they are too too old and very used. They are also small and the shower water comes out in a weird...

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Thank dosmilviajes
Warriors Mark, Pennsylvania
Reviewed 1 week ago NEW

The location was gorgeous, landscaping fantastic and so well kept. We were only able to eat at the pool and SAKI (the Italian restaurant was closed Sunday and Monday nights). Excellent food and service. The only negative was the inability to control the air conditioning. Restaurant was so cold that another couple left to put on warmer clothes. We had...

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Helpful?
Thank ldrumbel
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank your for taking the time to review your experience with us. We greatly appreciate your feedback and rest assured that your concerns regarding the air conditioning have been shared with our team in order to take corrective actions as needed. Thank you for staying with us and we all look forward to your return!

Denver
Reviewed 1 week ago

The Intercontinental SanJuan is an upscale hotel for a reasonable price. It is glamorous and squeaky clean. Beds are comfortable with crisp sheets and good pillows. My only complaint was that our neighbors were noisy until 3:00 am but that can happen in any hotel. We got a free upgrade to a sea view room. The view was fabulous. I...

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Helpful?
Thank anne_herzenberg
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued guest. Also we would like to apologize for any discomfort caused due to the noise, and we appreciate your understanding to...

Reviewed 1 week ago via mobile

I would love to give this hotel a rating of five however I was slightly disappointed by the room. I wouldn't let this be a deterrent but I do think the bathroom was a little small and the balcony as well. I enjoy sitting on the balcony with an ocean view but the balcony was too small for even one...

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Helpful?
Thank CNHMTH
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate that you have so graciously allowed us the opportunity to learn about your experience and the feedback you have provided. We are happy to hear that you enjoyed our service levels and we apologize for not meeting your expectations regarding the room. We value your...

Plainfield, Illinois
Reviewed 1 week ago

Stayed here over Thanksgiving. The Hotel was spacious and clean, as were the rooms. Outside, the pool and hot tub were very nice. Plenty of places to grab a chair and some sun. The beach was very nice as well. very polite and friendly service. Other than being a bit pricey for food and drinks, we enjoyed our stay here.

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Helpful?
Thank Scott K
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our staff and our property. We are glad to read that you had a great experience with us and that you enjoyed our service levels. We hope you will come back and visit us soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $238 - $763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
104 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Intercontinental club rooms, close to beach ,pool, and you get continental breakfast and cocktail hour every day.”
 of 5 bubbles musclea2016, 5 Dec 2016 | Read review
“Ocean and pool view very nice.”
  • Our view from our room.
  • Evening view of ocean.
 of 5 bubbles scottk208, 29 Nov 2016 | Read review
“I recommend the 8th floor or higher!”
 of 5 bubbles classyratchetc, 29 Nov 2016 | Read review
“the best view is are on the higher floors.”
 of 5 bubbles LindaJ583, 26 Nov 2016 | Read review
“see above about the fridge. Also was originally bummed that we didn't have an ocean view, but now think our view was far more interesting :) ”
 of 5 bubbles 895kristid, 20 Nov 2016 | Read review
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