We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

InterContinental San Juan

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
InterContinental San Juan
InterContinental San Juan
Panoramas (71)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,443 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,324: English reviews
Start your review of InterContinental San Juan
 Click to rate
Ashburn, Virginia
Reviewed yesterday NEW

The lobby, pool area, and hotel room were gorgeous. The gentleman at the beach who put up the chairs and the umbrellas was very kind. The selection of TV shows available was enjoyable. I greatly enjoyed the smell of the body soaps and lotions.

Review collected in partnership with this hotel
 Report
Helpful?
Thank amandurrz
Tampa, Florida
Reviewed yesterday NEW

This hotel is very nice and the best location in San Juan for beach, restaurants, and shopping. The rooms are very large.. pool and hot tub are very nice. Swim up pool bar! Several great restaurants at the location.

Review collected in partnership with this hotel
 Report
Helpful?
Thank cwbfla
Reviewed yesterday NEWvia mobile

Stayed here recently (3/23/17-3/25/17) everything was perfect . Staff was friendly, the hotel was clean looking , the pool was beautiful(minus the food floating from the swim up bar . I would suggest frequent pool cleaning) . On our second day here My husband noticed little bugs in the room . We let the front desk know and in return...

 Report
Helpful?
Thank Esha W
Rockdale, Texas, United States
Reviewed 2 days ago NEWvia mobile

"I loved it " It's pricy, but it is worth it. So many details to accommodate their guests. The staff is very friendly and they speak English fluently. The staff goes out of their way to please you. They even have sunblock, suntan lotion, insect repellent and other items for free in the pool area. The pool towels are big,...

 Report
Helpful?
2Thank Alicia C
Northport, New York
Reviewed 2 days ago NEW

Friendly staff and beautiful rooms. Quick 10 minute taxi ride ($15) from airport to hotel. for a pricey hotel you had to pay $10 everyday if you wanted an umbrella. Umbrellas around pool are free. Water had seaweed that you had to get past to clean water. But by the 5th day, the seaweed was about 2 feet high and...

 Report
Helpful?
Thank robin m
New York City, New York
Reviewed 2 days ago NEW

I have stayed here previously and this property is consistent with there service which is great from the moment you enter the property bellman, front desk and housekeeping (Belgica Jimenez) our room was squeaky clean extra amenities and towels for a family of three. The location is fantastic restaurants beAch even the bus to old SAN Juan is steps away.

Review collected in partnership with this hotel
 Report
Helpful?
Thank tasharil
Norwalk, Connecticut
Reviewed 2 days ago NEW

As this is the only hotel in PR I've stayed in... my review may not be the most accurate. The rooms are dated and the bathroom had a ton of hair (apparently from shaving) all over the sink. Of the three people I interacted with at the front desk - two were rude. I simply wanted an ocean view, you...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Dan M
Toronto
Reviewed 3 days ago NEW

I made a last minute booking at the Intercontinental because our hotel was unsuitable, and I was so very glad I did. Everything about my experience here was perfect. The hotel, beach and grounds are gorgeous, and the service at every level in every department was exceptional. Special thanks to Milton and Lourdes, our servers for breakfast. The rooms are...

 Report
Helpful?
1Thank merrywench
Cookeville, Tennessee
Reviewed 4 days ago NEW

Excellent room and beds. Staff professional and courteous. Only disappoint was no mini fridge in rooms. Pool and beach area clean and inviting. Work out facilities could be larger and lacked enough equipment for more than 5 or 6 people

Review collected in partnership with this hotel
 Report
Helpful?
Thank theresa1855
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear theresa1855, Thank you for your kind words and for recognizing the professionalism of our staff. We are fortunate to have a team well trained and courteous like you mentioned. We look forward to welcoming you back in the near future.

Tiffin, Iowa
Reviewed 4 days ago NEW

Doors to rooms need a closer on them to minimize slamming of doors late at night Staff was very helpful and courteous Staff works hard cleaning the intercontinental hotel in the early morning hours and it shows

Review collected in partnership with this hotel
 Report
Helpful?
Thank j_durian
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear j_durian, Thank you for your honest feedback. We would like to apologize that you felt the sleeping quality was unsatisfactory. We know our guests have many choices for lodging and hope you will give us another chance to provide the exceptional service that InterContinental Hotel Group is known for. In other hand, we are happy to know that our...

1,563 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1161)
Viewed
Pool/Beach Area (246)
Viewed
View from Room (92)
Viewed
Room/Suite (110)
Viewed
Bathroom (19)
Viewed
Hotel & Grounds (144)
Viewed
Dining (21)
Viewed
Business Centre/Function Rooms (7)
Viewed
0:48
Videos (2)
Viewed
Other (520)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (367)
Viewed
Amenities (54)
Viewed
Beach (18)
Viewed
Club Guest Room (32)
Viewed
Executive Suite with City View (51)
Viewed
Executive Suite with Ocean View (36)
Viewed
Ocean View Room (32)
Viewed
Pool (31)
Viewed
Dining (69)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (9)
Viewed
Dining (4)
Viewed
Room/Suite (7)
Viewed
Pool/Beach Area (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.6 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,080 reviews
7.4 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,677 reviews
0.4 km away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
0.2 km away
El San Juan Hotel, Curio Collection by Hilton
6.8 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,550 reviews
5.6 km away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $250 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Orbitz, Expedia, Hotels.com, Despegar.com and Jetsetter so you can book your InterContinental San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
124 questions
Ask a question
Mexico city
over a year ago

See all questions (124)

Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had waterfront with balconey but couldn't use it - to small no chairs. One reviewer said no mini fridge but we had one.”
 of 5 bubbles robinmU892SP, 28 Mar 2017 | Read review
“Lagoon view does not mean water view.”
 of 5 bubbles L2869FSdanm, 28 Mar 2017 | Read review
“Don't look up when you are in the shower, its better not to see the areas that need attention in the ceiling. A metal cover was partially detaching, which made me nervous. The exhaust fan wasn't held in place solidly either. ”
 of 5 bubbles kimdZ4508ZN, 25 Mar 2017 | Read review
“Pay extra for beach side views”
 of 5 bubbles gmad1110, 24 Mar 2017 | Read review
“Get an ocean view”
 of 5 bubbles Lovetakingvacation, 24 Mar 2017 | Read review
5 of 5