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360
Panoramas (71) 
Pool & Beach (539)
What is Travellers’ Choice?
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About
#1 of 15 hotels in Isla Verde
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Overlooking palm-fringed Isla Verde Beach and the sparkling Atlantic, the recently renovated Royal Sonesta San Juan is ideal for business and leisure travelers. At our San Juan hotel, situated on a white-sand beach, we invite you to indulge in seven restaurants and bars offering a variety of cuisines, a lagoon-style swimming pool with a swim-up bar, and over 24,000 square feet of flexible indoor and outdoor meeting and event space.
Make yourself at home in your bright, elegant guest room, with views of the ocean or San Juan. And when you set out to explore, historic Old San Juan, the nearby El Yunque National Forest are sure to fill your days in paradise with enchantment.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Patio
Children's playground
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
87Good for walkers
Grade: 87 out of 100
58Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
5961 Isla Verde Avenue, Isla Verde, Carolina 00979 Puerto Rico
Getting there
Car HireSee all Isla Verde car hire
3712Reviews242Q+A100Room tips
Reviews
Traveller rating
- 2,122
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- 156
- 151
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Most Recent
Pros: the location was decent, and the pool and beach staff were nice, close to the airport Cons: the hotel is old and the rooms smell moldy The resort fee is a percentage of the room rate, not a fixed amount. We arrived at 10:30pm and asked the hotel for a small discount on the resort fee which was $89! They refused and was very dismissive with our request. I also work in the industry and I know this is not an uncommon or unreasonable request -lots of kids in the pool area, so can be loud. Also a lot of events in the hotel. - overall, for the price I wish I stayed at another hotel, I’ve stayed in PR many times, there are better hotels.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: It’s a prom, graduation and wedding venue, so if you are looking for something intimate this...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We had a great stay at this hotel, the entire place, from lobby and room to the pool and beach were beautiful, clean and well maintained. The staff at this hotel, from check in/out, Luis at the front doors, he was friendly, attentive and had the best recommendations, he is definitely an asset to this hotel, we ate breakfast at the hotel, food was awesome!! but the wait staff, Wanda and Ida, and others are what made it excellent, they were friendly, attentive, courteous and do their job well, also had several drinks and meals at Ocean Breeze, service from Alejandra was exceptional, she always had a smile, good conversation and recommendations and does her job extremely well, Edgardo was another stand out at Ocean's, and cannot forget Jose, on the beach, setting up chairs and umbrellas, he was great!! this kind of service makes the experience at the hotel worth it, makes this a great place to stay and a good recommendation. Thank you for their services.…
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 3 Sep 2021
Thank you for your feedback khun172. We are very happy that you enjoyed your stay with us. Hope to have you back in a near future. Regards, Royal Sonesta San Juan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eimy at concierge was absolutely wonderful in assisting us with our stay. She’s a Total Gem. Everything from being greeted, to cleanliness, to leisure at the pool and beach was everything I needed after a tumultuous morning at the airport. I highly recommend The Sonesta, it’s worth every penny. Just book it.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded today
Greetings, We're glad to hear you had a wonderful stay and experience with us at The Royal Sonesta San Juan. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort (formally Intercontinental) is the best! My husband I have been going for more than twenty years! The doorman are the best and William is our favorite!! At the front desk and Concierge, Nestor Colon is just like family! Always the best! I can’t say enough about Carmen Ortiz, the most friendly, sincere and kind person, we love her! Although we’ve seen Issac Varon before, we got the chance this year to speak with him often and he is very nice and truly committed to his job! At the pool, Michael, Mario, both Jose’s, Juan were great! They were all attentive to our needs and always with a smile. Miquel Diaz is the absolute best!!! Love him!!! He is a great addition to your staff!!! At the Ocean Breeze we had the pleasure to meet Elvin, Richard, Johvan, Michael, Eugenio, Harvey, Josue and of course Kayla!! When having breakfast we got to see Wanda! We’ve been able to come back each year and she is always the same, welcoming and pleasant, it’s like coming home to family. Daniel and Jaime are the sweetest!! In the lobby bar, Alexis and Gabriel, the best!! Francis from security always greeting with a smile! We had to have one of the engineers come to our room and Alvin Morales was very nice. When we needed attention to our room or room supplies, Zarahi was absolutely attentive to our needs and did it all with a smile and kind words!!! Thank you for the staff members that you have and always making us feel like family!! Royal Sonesta is the only hotel for me in San Juan!! See you soon!!!…
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Date of stay: July 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Bring extra money for tips…well deserved!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded today
Greetings Sandra, We hope this comment finds you well. I'm glad you had a great stay this time around. Thank you for your wonderful feedback and nice comments for our employees. As you mentioned, it's been more than twenty years, and we hope to welcome you back for many more! We hope to see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very well located. Everything was fine, but Manuel at the Aleli restaurant was outstanding, as well as Mario at the beach. I would recommed to install safety bars in the bathrooms, for the elder.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded today
Greetings Vivian, thank you for your excellent review and your feedback. We hope to see you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everyone was so nice! All the staff was helpful and the place was very clean. The pool was beautiful and the beach was not crowded at all. The hotel was in a great location where everything was easily accessible. The car rental place we chose was across the street of the hotel, making it super convenient. I will definitely be back soon.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Parking is $25 a day and is across the street from hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded today
Greetings Maria, Thank you for your excellent review! We're glad to hear you had a great stay with us and hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited the hotel back in March 9-13 , pool area and beach were nice and good location, we had issues with the rooms. Upon entering our assigned room we smell a lot of humidity, very strong odor, when we asked housekeeping if there was an issue with our room they responded that all rooms have the same problem. We assumed that the problem was temporary, but after a couple of days I got sick and could not breath easily, I guess it was the mold on the room. I complained to the front desk and they said that a manager would contact me and get me a refund. Two months later, still waiting for the call and a refund. Very bad management.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: avoid if having respiratory problems.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Padin, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 1 week ago
Dear adrian c, Thank you for taking the time to write about your recent experience. I sincerely apologize for the inconveniences experienced with your room and the delay on management response, as this is not typical in our hotel. Unfortunately, I'm unable to retrieve your reservation information from this review. I kindly ask if you can contact me via email with your information so I can properly investigate and make this right for you. We value all of our guests and appreciate you giving us the opportunity to work on this. Sincerely, Carolina, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Royal Sonesta San Juan is top tier all the way. The hotel is beautiful, the staff is friendly, and the view is amazing. We loved everything about our mother/daughter Mother’s Day trip but especially loved Pedro at the swim up Akua Bar! Not only does Pedro make the best cocktails, he’s super fun and always made us feel special! “Princess” loves you Pedro!
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk Team, Owner at The Royal Sonesta San Juan
Responded 1 week ago
Thank you for your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel cost too much per night not to have any microwave. Like I spend over $200 on food and have to throw it away all because it’s cold and can’t get to heat up my food. Not jus tht but I wasn’t able to made a warm bottle for my baby. And this is unacceptable.
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk Team, Owner at The Royal Sonesta San Juan
Responded 1 week ago
Thank you so much for your review regarding your experience. We apologize for the housekeeping service you received which was not up to par. We are deeply sorry we fell below your expectations, and we will make sure that your feedback will be reviewed and be forwarded to the appropriate departments. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is 5 stars hands down. From the moment you arrive on the property it feels like luxury. When I checked in Jean helped me, he was so nice, courteous and the definition of customer service.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 1 week ago
Geetings Jordan, Thank you for your excellent review. We're happy to hear you had a great stay with us. We hope to have you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$290 - US$497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
InterContinental San Juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
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Claim Your ListingTHE ROYAL SONESTA SAN JUAN: UPDATED 2023 Resort Reviews, Price Comparison and 2,652 Photos (Isla Verde, Puerto Rico) - Tripadvisor
Frequently Asked Questions about The Royal Sonesta San Juan
Which popular attractions are close to The Royal Sonesta San Juan?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.4 km), Club Brava (0.2 km), and Balneario Isla Verde (Playa el Alambique) (0.3 km).
What are some of the property amenities at The Royal Sonesta San Juan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Sonesta San Juan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Sonesta San Juan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Sonesta San Juan?
Yes, valet parking is available to guests.
What are some restaurants close to The Royal Sonesta San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Zest.
Are there opportunities to exercise at The Royal Sonesta San Juan?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Royal Sonesta San Juan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Sonesta San Juan?
Many travellers enjoy visiting Fortín de San Jerónimo del Boquerón (7.1 km), Antiguo Acueducto Rio Piedras (7.2 km), and Henry Klumb House (5.1 km).
Does The Royal Sonesta San Juan have any great views?
Yes, guests often enjoy the harbour view available here.