We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

InterContinental San Juan

InterContinentalUS$159*
View Deal
Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$250*
US$159*
Great Deal
US$183*
US$183*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
InterContinental San Juan
InterContinental San Juan
Panoramas (71)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,587 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for InterContinental San Juan
See the most recent reviews
Showing 2,461: English reviews
Joliet, Illinois
Reviewed 26 May 2015

I've stayed on several visits at the Intercontinental San Juan and every time the staff have been friendly and helpful. The rooms and grounds are immaculate. The pool is great. Even on extremely crowded days I still was able to find a chair to sunbathe. They also have complimentary beach chairs. The beach is not private, but that really did...

 Report
Helpful?
2Thank Lisa R
Reviewed 26 May 2015 via mobile

I would highly recommend this place a come back again. Everyone was so friendly and made our stay truly enjoyable. Hilton from housekeeping was the absolute best and made our room so nice! He was so nice and took care of everything for us.

 Report
Helpful?
1Thank Kmac2020
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel and for recognizing Hilton. We hope you will come back and visit us soon!

Dallas, Texas
Reviewed 25 May 2015

My BFF and I stayed that IC San Juan for a few days then to my timeshare which was almost right beside it. First of all... the STAFF was amazing! Professional, courteous, and top notch all the way! From the staff at the front desk, tour desk and concierge to the pool bar/restaurants, gift shop and spa.... exceeded expectations. The...

 Report
Helpful?
Thank Christine S
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for choosing the InterContinental San Juan for your recent stay in Puerto Rico! We are delighted that you enjoyed our service levels and that you found our staff amazing and professional. We greatly appreciate your positive feedback and we hope to have the pleasure to serve you again in the future.

Reviewed 25 May 2015

The bell men were very friendly. The staff that checked us in were extremely nasty. It was Halloween and many staff members were dressed in costumes. My husband asked the lady where she bought her uniform and she was extremely nasty! They were doing construction outside of the times posted. They started very early in the morning. They said they...

 Report
Helpful?
Thank Candrea C
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review our hotel. It is disheartening to learn that you did not enjoy your stay with us due to the inconveniences you mentioned. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service we delivered to our guests. I am confident that...

Reviewed 23 May 2015 via mobile

My friend and I stayed for 3 nights. It was a lovely spacious room. The outdoor options here are nice-pool is great, restaurants/bar outside, beach, lovely ocean. Walking distance to some great food, (Platos, BaJuice) and we enjoyed going to the El San Juan for dinner. We debated staying there, but it felt like Vegas, we liked the IC better。

 Report
Helpful?
Thank Rebeccapond17
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Rebeccapond17 Thank you for posting your review, and choose our property during your visit to San Juan! We greatly appreciate your comments about our facilities and location. We look forward to welcoming you again soon.

Carlsbad, New Mexico
Reviewed 23 May 2015

Have never written a review before but after visiting this place I felt compelled too.I cannot really express how wonderful our stay there was. The hotel itself is older but very nice. The staff, WOW! The moment we arrived we were made to fell extremely welcome. The guys at the entrance were wonderful. Two especially stood out. William and Josh,...

 Report
Helpful?
1Thank Harold H
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Harold H We appreciate your feedback regarding our property. We are delighted that you enjoyed our location, and most importantly, find some of our staff to be outstanding in our service levels; especially from William, Josh, Joseph and Nestor. We, along with our colleagues at the InterContinental San Juan, look forward to welcoming you back soon.

Brooklyn, New York
Reviewed 22 May 2015

Back to Puerto Rico in April, visiting my dear friends at The InterContinental in Isla Verde, Ms Irene Perez and Nestor Colon, and as is alway the case, excellent service with a smile was provided by one and all in this beautiful resort. Friendly and courteous staff, good food and drink, clean well appointed rooms, and a vast array of...

 Report
Helpful?
Thank Juan D
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Juan D Thank you for the great comments, and for being a loyal guest of the InterContinental San Juan! We are happy to read that you always enjoy the service provided by our staff, especially from Irene and Nestor. We also appreciate your kind words about our food, drink, rooms and our amenities to enjoy during your stay. It...

Boston, Massachusetts
Reviewed 22 May 2015

This was my sisters and I first time travelling to Puerto Rico and it was absolutely wonderful! The travel agent who booked our stay advised us to stay at the Intercontinental and I read reviews on the hotel before we decided to book it. The reviews were mostly positive but the negative ones were small things like how the hotel...

 Report
Helpful?
1Thank Tatiana D
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great review! I am very pleased to hear that you had an enjoyable stay. I value your patronage and certainly hope to host you again so that we may continue to amaze you with our Unmatched Service Standards.

New York City, New York
Reviewed 21 May 2015

I visited Puerto Rico for the first time as I was celebrating my bachelors weekend there. The hotel was 5 minutes away from SJU and easy cab ride. It was 8 of us and we rented 4 rooms. The staff was super friendly and helpful. At checking we were told our rooms were not ready and were given a free...

 Report
Helpful?
Thank cmax21
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your kind words about our staff and our property. It is very gratifying for us to receive positive comments from satisfied guests. I hope to host you again, so we may have the pleasure to serve you in the near future.

Hot Springs, Arkansas, United States
Reviewed 21 May 2015

I cannot say enough good things about this property and the staff. From the moment we arrived we were treated like royalty. Our bags were tagged at the curb and brought up immediately. From the desk staff to the maintenance, all departments were helpful and friendly. We were on the the 16th floor which we loved because the view from...

 Report
Helpful?
Thank Carolyn C
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Providing excellent guest service is a characteristic of our property and I am especially pleased to read that you felt this commitment during your stay. On behalf of our team I would like to express our gratitude for your kind words about our staff and our property. We truly appreciate hearing from satisfied guests like you and we look forward...

1,591 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1189)
Viewed
Pool/Beach Area (252)
Viewed
View from Room (96)
Viewed
Hotel & Grounds (146)
Viewed
Dining (21)
Viewed
Bathroom (19)
Viewed
Room/Suite (110)
Viewed
Business Centre/Function Rooms (7)
Viewed
0:48
Videos (2)
Viewed
Other (536)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (367)
Viewed
Amenities (54)
Viewed
Beach (18)
Viewed
Club Guest Room (32)
Viewed
Executive Suite with City View (51)
Viewed
Executive Suite with Ocean View (36)
Viewed
Ocean View Room (32)
Viewed
Pool (31)
Viewed
Dining (69)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (9)
Viewed
Dining (4)
Viewed
Room/Suite (7)
Viewed
Pool/Beach Area (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (10)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.7 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,142 reviews
7.3 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#21 of 46 in San Juan
6,885 reviews
0.3 km away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
0.2 km away
El San Juan Hotel, Curio Collection by Hilton
7.6 km away
Sheraton Puerto Rico Hotel & Casino
5.5 km away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $246 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Hotels.com, Hotwire, Expedia, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly, HRS and TripOnline SA so you can book your InterContinental San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
131 questions
Ask a question

See all questions (131)

Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room had a great view of the pool. Bathroom had an awkward layout but besides that excellent. ”
523ericak, 28 May 2017 | Read review
“Rm. 818 is great”
SG679, 28 May 2017 | Read review
“Ocean view or Club Rooms are worth it”
dorcasb59, 26 May 2017 | Read review
“The Club Level is worth the extra price of $50.00 AND I liked my first floor room to go straight out to the grounds.”
travelmandfw, 21 May 2017 | Read review
“i had a great ocean view but the room was dirty and run down”
D395IZjimm, 20 May 2017 | Read review
5 of 5
InterContinental
US$159* /night
View Deal
Booking.comUS$183
Hotwire.comUS$183
HotelQuicklyUS$250
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates