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Embassy Suites by Hilton San Juan Hotel & Casino

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Traveller (647)
Room & Suite (282)
Pool & Beach (164)
Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“outback steakhouse”(229 reviews)
“happy hour”(247 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,687)
There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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2,478 results
Traveller rating
947
876
386
179
90
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LanguageEnglish
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947
876
386
179
90
Show reviews that mention
All reviewsoutback steakhousehappy hourevening receptionmade to order breakfastsan juanchips and salsafree drinksliving roomclose to the airportmanagers receptiontwo blockscomplimentary breakfastshort walk to the beachrum punchcocktail hourpre cruise stayel patio
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631 - 635 of 2,478 reviews
Reviewed 19 June 2016

Hotel was in a great location. Only a few minutes walk to the beach and resturants. Beach chairs and umbrella's was a plus. Super close to airport and a 15 minute taxis drive to Old San Juan. Stayed in one of the Suites and had...More

1  Thank laressab542
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 23 June 2016

Hello laressab542: Thank you for staying with us and for sharing your review. We are very happy to hear that you enjoyed our redesigned suites and our convenient location. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Reviewed 15 June 2016

I stayed at the Embassy suites for five nights. I would not recommend this hotel. When I arrived, check-in moved very slow. I think I may have waited close to 45 minutes to get my room key. I've stayed in much larger hotels, such as...More

1  Thank bridgetgordon
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 17 June 2016

Dear bridgetgordon: Thank you for taking the time to share feedback on your recent stay with us. Please accept our apologies for the inconveniences you had during your stay. I already shared your comments with our Front Desk and Housekeeping Teams. I can assure you...More

Reviewed 15 June 2016

Very detailed with every direction. The front door attendant kept us entartained while we waited on a final guest. Definitely a memorable stay. The staff handled all issues and the cleaning staff was never visible.More

Review collected in partnership with Embassy Suites Hotels
Thank Jurell H
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 17 June 2016

Hello jurell2: Thank you for taking the time to review your stay with us! We are so glad to hear that you had a great time. I shared your comments with our Team. We hope to see you next time you're in the area! Sincerely,...More

Reviewed 14 June 2016 via mobile

I loved our stay in this hotel and I will visit again next year. Hotel is close to everything you really need to have a good vacation within walking distance to the beach, restaurants and shopping. I loved the hotel parking and never had to...More

1  Thank Rios1979
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 17 June 2016

Dear Rios1979: Thank you for taking the time to review your stay with us at Embassy Suites San Juan! We are so glad to hear that you enjoyed your time. We will see you again next year! Sincerely, Aixa Berrios Manager

Reviewed 14 June 2016 via mobile

If you are looking for a hotel in San Juan area this is it!!! Me and my family of 4 adults stayed at one there suites with two beds. Easily 6 could had sleept in since there was also a huge sofa bed!! We had...More

Thank AnolanJ
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 17 June 2016

Dear AnolanJ: What a fantastic review! Thank you so much for your feedback, I will share it with our Team. I appreciate your kind words and am so happy that you experienced such a wonderful stay at our hotel. We hope we'll see you again...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Breakfast included
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Casino and Gambling
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$134 - US$443 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$134 - US$443 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (647)
Room & Suite (282)
Pool & Beach (164)
Dining (90)
Amenities (39)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
Tpolanski
17 July 2018|
AnswerShow all 3 answers
Response from klince2018 | Reviewed this property |
The port is only a short 20-25 minute taxi ride from the hotel. I think it cost us about $17 from the hotel in March.
0
Votes
esantiag0
17 July 2018|
AnswerShow all 2 answers
Response from jeffpippin | Reviewed this property |
They do have seating in the lounge bar, pool area, and where the have the nightly happy hour. Pleanty of room for a small gathering. I would contact the hotel to see what their rules are on the use of those areas. Have a... More
1
Vote
iamlinia
4 July 2018|
AnswerShow all 5 answers
Response from ronpauling | Reviewed this property |
No dance lounge but there is a hookah lounge right around the corner the atmosphere is laid back with good music
0
Votes
Room Tips
"Ask for a room away from the very busy elevator banks."
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"Try the happy hour, not bad"
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"High Floor -- Hilton Honors Room"
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"We were in room 201, not close to construction noise but I know some guests complained about noise - it was..."
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